2020 FORD F-250 USB

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 509).
– Device indexing required.
•Re-index your device. See
Settings (page 531).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
536
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 531).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 531).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
537
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
540
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3 (If Equipped)

DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps....87
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................88
E
Economical Driving.....................................307
Electromagnetic Compatibility...............581
Electronic Locking Differential.................215 Activating the Electronic Locking
Differential........................................................ 215
Operating ELD With a Spare or Mismatched Tires.................................................................... 216
Electronic Tailgate.........................................70
With the Outside Control Button................... 70
With the Remote Control.................................. 70
Emission Law.................................................188 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........189
Tampering With a Noise Control System.............................................................. 188
End User License Agreement.................584 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 584
Engine Block Heater.....................................176 Using the Engine Block Heater....................... 177
Engine Coolant Check - 6.2L
...................353
Adding Coolant................................................... 353
Engine Coolant Temperature Management.................................................. 356
Fail-Safe Cooling............................................... 355
Recycled Coolant.............................................. 354
Severe Climates................................................. 354
Engine Coolant Check - 6.7L Diesel.............................................................357
Adding Coolant................................................... 357
Coolant Change................................................. 360
Engine and Secondary Cooling System Refill Procedure............................................. 359
Engine-driven Cooling Fan............................ 360
Recycled Coolant.............................................. 359
Severe Climates................................................. 360
Engine Coolant Check - 7.3L...................360 Adding Coolant................................................... 361
Coolant Change................................................. 363Engine Coolant Temperature
Management.................................................. 364
Engine-driven Cooling Fan (Fan Clutch).............................................................. 363
Fail-Safe Cooling............................................... 363
Recycled Coolant............................................... 362
Severe Climates................................................. 363
Engine Emission Control
...........................188
Engine Idle Shutdown.................................176
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check - 6.2L..............................341 Adding Engine Oil.............................................. 342
Engine Oil Check - 6.7L Diesel................343 Adding Engine Oil.............................................. 343
Engine lubrication for severe service operation ........................................................ 344
Engine Oil Check - 7.3L..............................344 Adding Engine Oil.............................................. 344
Engine Oil Dipstick - 6.2L...........................341
Engine Oil Dipstick - 6.7L Diesel..............341
Engine Oil Dipstick - 7.3L............................341
Engine Specifications - 6.2L....................429 Drivebelt Routing............................................... 429
Engine Specifications - 6.7L Diesel.......429 Drivebelt Routing............................................... 430
Engine Specifications - 7.3L....................430 Drivebelt Routing................................................ 431
Entertainment..............................................509 AM/FM Radio....................................................... 510
Apps........................................................................\
518
Bluetooth Stereo or USB.................................. 517
CD........................................................................\
..... 516
HD Radio ™ Information (If
Available).......................................................... 513
SiriusXM® Satellite Radio (If Activated).......................................................... 511
Sources.................................................................. 510
Supported Media Players, Formats and Metadata Information................................. 518
USB Ports.............................................................. 518
Environment......................................................17
Essential Towing Checks..........................295 Before Towing a Trailer.................................... 303
Dynamic Hitching Using the Rear View Camera System............................................ 296
Hitches................................................................... 297
Integrated Trailer Brake Controller.............300
618
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index

Special Instructions..............................................
15
Using a Slide-In Camper.................................... 15
Using your Vehicle as an Ambulance............15
Using your Vehicle as a Stationary Power Source.................................................................. 16
Using your Vehicle With a Snowplow............15
Special Operating Conditions Scheduled Maintenance..............................................562
Diesel Engine....................................................... 565
Exceptions............................................................ 570
Gasoline Engine................................................. 562
Speed Control See: Cruise Control........................................... 236
Spot Lamps.....................................................89
Spring U-Bolt Check - F-600..................378 U-bolt Nut Torque............................................. 379
Stability Control............................................222
Principle of Operation...................................... 222
Starter Switch See: Ignition Switch........................................... 168
Starting a Diesel Engine - 6.7L Diesel...............................................................171
Automatic Engine Shutdown......................... 173
Cold Weather Operation.................................. 173
Cold Weather Starting....................................... 173
Diesel Engine Fast Start Glow Plug System................................................................ 172
Vehicles with an Ignition Key.......................... 172
Vehicles with Keyless Start............................. 172
Starting a Gasoline Engine - 6.2L/ 7.3L..................................................................169
Automatic Engine Shutdown......................... 170
Cold Weather Starting (Flexible Fuel Vehicles Only)................................................... 171
Failure to Start..................................................... 170
Guarding Against Exhaust Fumes.................171
Important Ventilating Information................171
Stopping the Engine When Your Vehicle is Moving................................................................ 170
Stopping the Engine When Your Vehicle is Stationary......................................................... 170
Vehicles with an Ignition Key......................... 169
Vehicles with Keyless Start............................. 170
Starting and Stopping the Engine.........168 General Information.......................................... 168
Steering...........................................................256 Adaptive Learning.............................................. 257
Adaptive Steering............................................... 257Electronic Torque Overlay Steering............256
Hydraulic Power Steering...............................
256
Steering Wheel
................................................79
Storage Compartments.............................165
Sunroof See: Moonroof...................................................... 99
Sun Visors
.........................................................99
Illuminated Vanity Mirror................................... 99
Supplementary Restraints System.........43 Principle of Operation........................................ 43
Switching Automatic High Beam Control On and Off
.....................................................92
Activating the Automatic High Beam
Control................................................................. 92
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Switching Off the Engine - 6.7L Diesel..............................................................176
Switching Trail Control On and Off
.......225
Symbols Glossary.............................................8
SYNC™ 3
.........................................................501
General Information.......................................... 501
SYNC™ 3 Troubleshooting......................533 Additional Information and
Assistance....................................................... 545
Apps....................................................................... 540
Navigation............................................................ 539
Personal Profiles................................................ 543
Phone..................................................................... 537
Resetting the System....................................... 545
USB and Bluetooth Audio.............................. 534
Voice Recognition.............................................. 533
Wi-Fi Connectivity............................................. 542
SYNC™ Applications and Services.......................................................488
911 Assist.............................................................. 488
SYNC Mobile Apps........................................... 490
SYNC™...........................................................484 General Information......................................... 484
SYNC™ Troubleshooting.........................492
T
Tailgate Lock....................................................70
Tailgate Step
.....................................................71
Closing the Step.................................................... 72
625
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index

Opening the Step..................................................
72
Tailgate...............................................................70
Technical Specifications See: Capacities and Specifications............429
Terrain Control..............................................226 Principle of Operation...................................... 226
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................324
Tire Care..........................................................392
Glossary of Tire Terminology........................ 393
Information About Uniform Tire Quality Grading............................................................. 392
Information Contained on the Tire Sidewall........................................................... 394
Temperature A B C............................................ 393
Traction AA A B C............................................... 392
Treadwear............................................................. 392
Tire Pressure Monitoring System
..........409
Trailer Tire Pressure Monitoring
System............................................................... 416
Vehicle Tire Pressure Monitoring System............................................................. 409
Tires See: Wheels and Tires..................................... 390
Towing a Trailer.............................................272 Load Placement................................................. 273
Towing Points
...............................................320
Towing the Vehicle on Four Wheels.........................................................304
Emergency Towing........................................... 304
Recreational Towing........................................ 304
Towing..............................................................272
Traction Control.............................................221 Principle of Operation....................................... 221
Trail Control Indicators...............................225
Trail Control
....................................................225
Trailer Reversing Aids..................................274 Conventional Trailer Setup............................. 276
Fifth Wheel and Gooseneck Trailer Setup................................................................. 278
Positioning Your Vehicle and Trailer............275
Pro Trailer Backup Assist With Trailer Reverse Guidance......................................... 274
Setting Up the System..................................... 275
Troubleshooting - Conventional Trailer................................................................. 282
Troubleshooting - Fifth Wheel and Gooseneck Trailer......................................... 287Using Pro Trailer Backup Assist....................
279
Using Trailer Reverse Guidance................... 280
Trailer Sway Control...................................290
Transfer Case Fluid Check
.......................366
Transmission Code Designation............436
Transmission..................................................201
Transporting the Vehicle............................319
Type Approvals
.............................................610
Radio Frequency Certifications for Blind
Spot Information System.......................... 610
U
Under Hood Overview - 6.2L...................338
Under Hood Overview - 6.7L Diesel.............................................................339
Under Hood Overview - 7.3L...................340
Under Seat Storage.....................................165 Front Under Seat Storage Compartment -
Vehicles With Locking Storage.................166
Front Under Seat Storage Compartment - Vehicles Without Locking Storage..........165
Rear Under Seat Storage................................ 166
Universal Garage Door Opener...............158 HomeLink Wireless Control System...........158
USB Port
.........................................................483
Locating the USB Ports................................... 483
Using Adaptive Cruise Control................237 Automatic Cancellation................................... 241
Blocked Sensor................................................... 242
Canceling the Set Speed................................ 240
Changing the Set Speed................................. 240
Detection Issues.................................................. 241
Following a Vehicle........................................... 238
Hilly Condition and Trailer Tow Usage.................................................................. 241
Overriding the Set Speed............................... 240
Resuming the Set Speed................................ 240
Setting the Adaptive Cruise Speed.............238
Setting the Gap Distance............................... 239
Switching Adaptive Cruise Control Off........................................................................\
241
Switching Adaptive Cruise Control On....................................................................... 238
Switching to Normal Cruise Control...........243
System Not Available....................................... 242
Using Four-Wheel Drive............................207 4WD Indicator Lights........................................ 207
626
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index