2020 FORD F-150 USB port

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
538
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 525).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
539
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 513).
– Device indexing required.
•Re-index your device. See
Settings (page 535).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
540
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 535).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 535).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
541
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
544
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3 (If Equipped)

Engine Immobilizer
See: Passive Anti-Theft System..................... 82
Engine Oil Check - Diesel..........................362 Adding Engine Oil.............................................. 363
Engine Oil Check - Gasoline.....................361 Adding Engine Oil............................................... 361
Engine Oil Dipstick - Diesel.......................361
Engine Oil Dipstick - Gasoline.................361
Engine Specifications - 2.7L EcoBoost™.................................................424
Drivebelt Routing............................................... 424
Engine Specifications - 3.0L Diesel.............................................................424
Drivebelt Routing............................................... 425
Engine Specifications - 3.3L....................425 Drivebelt Routing............................................... 425
Engine Specifications - 3.5L Ecoboost™.................................................426
Drivebelt Routing............................................... 426
Engine Specifications - 5.0L...................426 Drivebelt Routing................................................ 427
Entertainment................................................513 AM/FM Radio....................................................... 514
Apps........................................................................\
522
Bluetooth Stereo or USB................................. 521
CD (If equipped)................................................ 520
HD Radio ™ Information (If
Available).......................................................... 517
SiriusXM® Satellite Radio (If Activated)......................................................... 515
Sources................................................................... 514
Supported Media Players, Formats and Metadata Information................................. 522
USB Ports.............................................................. 522
Environment.....................................................19
EPB See: Electric Parking Brake............................. 234
Essential Towing Checks...........................314 Before Towing a Trailer.................................... 320
Hitches.................................................................... 315
Integrated Trailer Brake Controller...............316
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 320
Safety Chains....................................................... 316
Trailer Brakes........................................................ 316
Trailer Lamps........................................................ 319
Trailer Towing Connector................................. 314
Using a Step Bumper........................................ 319When Towing a Trailer.....................................
320
Event Data Recording See: Data Recording.............................................. 11
Export Unique Options.................................18
Exterior Mirrors..............................................104 360-Degree Camera......................................... 106
Auto-dimming Feature.................................... 106
Blind Spot Information System..................... 107
Clearance Lamps .............................................. 106
Direction Indicator Mirrors ............................. 106
Fold-Away Exterior Mirrors............................. 104
Heated Exterior Mirrors ................................... 106
Integrated Blind Spot Mirror.......................... 106
Memory Mirrors .................................................. 106
Power Exterior Mirrors...................................... 104
Power-Folding Mirrors...................................... 105
PowerScope ™ Power Telescoping
Mirrors................................................................ 105
Puddle Lamps..................................................... 106
Spot Lamps.......................................................... 106
Telescoping Mirrors............................................ 105
F
Fastening the Seatbelts...............................41 Fastening the Cinch Tongue............................. 42
Rear Inflatable Seatbelt.................................... 44
Seatbelt Locking Modes.................................... 43
Using Seatbelts During Pregnancy................42
Using the Seatbelt with Cinch Tongue (Front Center Seat)......................................... 41
Flat Tire See: Changing a Road Wheel........................ 414
Floor Mats.......................................................329
Fog Lamps - Front See: Front Fog Lamps......................................... 97
Foot Pedals See: Adjusting the Pedals................................. 92
Ford Credit.........................................................16 US Only..................................................................... 16
Ford Protect....................................................551 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 552
Ford Protect Extended Service Plans (U.S. Only)................................................................... 551
Four-Wheel Drive.........................................223
Front Fog Lamps
............................................97
Front Fog Lamp Indicator.................................. 97
613
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Transfer Case Fluid Check.........................371
Transmission Code Designation............432
Transmission...................................................217
Transporting the Vehicle
...........................335
U
Under Hood Overview - 2.7L EcoBoost™.................................................356
Under Hood Overview - 3.0L Diesel.............................................................357
Under Hood Overview - 3.3L...................358
Under Hood Overview - 3.5L Ecoboost™.................................................359
Under Hood Overview - 5.0L
..................360
Unique Driving Characteristics................190
Universal Garage Door Opener.................171 HomeLink Wireless Control System.............171
USB Port
.........................................................487
Using Adaptive Cruise Control - Vehicles With: Adaptive Cruise Control.............254
Automatic Cancellation................................... 257
Blocked Sensor................................................... 259
Canceling the Set Speed................................. 257
Changing the Set Speed................................. 257
Detection Issues.................................................258
Following a Vehicle........................................... 255
Following a Vehicle to a Complete Stop................................................................... 256
Hilly Condition Usage....................................... 258
Overriding the Set Speed................................ 257
Park Brake Application.................................... 258
Resuming the Set Speed................................. 257
Setting the Adaptive Cruise Speed.............255
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 255
Setting the Gap Distance............................... 256
Switching Adaptive Cruise Control Off...................................................................... 258
Switching Adaptive Cruise Control On....................................................................... 255
Switching to Normal Cruise Control..........260
System Not Available...................................... 259
Using Four-Wheel Drive
............................223
4WD Indicator Lights........................................ 223
Driving Off-Road With Truck and Utility Vehicles............................................................. 227How Your Vehicle Differs From Other
Vehicles............................................................ 226
Using the 2-Speed Automatic 4WD System.............................................................. 224
Using the Electronic Shift on the Fly 4WD system............................................................... 223
Using Hill Descent Control........................241 Hill descent modes............................................ 241
Using MyKey With Remote Start Systems..........................................................70
Using Power Running Boards
...................86
Automatic Power Deploy.................................. 86
Automatic Power Stow..................................... 86
Bounce-back.......................................................... 87
Enabling and Disabling...................................... 87
Manual Power Deploy........................................ 86
Using Snow Chains.....................................407
Using Stability Control...............................239 AdvanceTrac ™ with Roll Stability Control ™
(RSC™)............................................................ 239
Using SYNC™ With Your Media Player
............................................................495
Audio Voice Commands................................. 496
Media Sources.................................................... 495
Using SYNC™ With Your Phone.............491 Accessing Features through the Phone
Menu.................................................................. 492
Pairing a Phone................................................... 491
Phone Controls................................................... 492
Phone Voice Commands................................. 491
Using Traction Control...............................237 Switching the System Off .............................. 237
System Indicator Lights and Messages.......................................................... 237
Using Voice Recognition
...........................489
Apps........................................................................\
. 512
Automatic Blower Motor Speed Reduction.......................................................... 513
Climate.................................................................. 509
Entertainment.................................................... 508
General.................................................................. 507
Initiating a Voice Session............................... 489
Navigation.............................................................. 511
Phone...................................................................... 510
SiriusXM Traffic and Travel Link.................... 512
System Interaction and Feedback.............490
Voice Settings...................................................... 513
621
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index