2020 FORD EXPLORER service

Power Steering
Action
Message
The power steering system has detected a condition thatrequires service. See an authorized dealer.
Steering Fault Service
Now
The power steering system is not working. Stop your vehiclein a safe place. Contact an authorized dealer.
Steering Loss Stop
Safely
The power steering system has detected a condition withinthe power steering system or passive entry or passive start system requires service. Contact an authorized dealer.
Steering Assist Fault
Service Required
The steering lock system has detected a condition thatrequires service. See an authorized dealer.
Steering Lock Malfunc-
tion Service Now
Pre-Collision Assist Action
Message
You have a blocked sensor due to bad weather, ice, mud or
water in front of the radar sensor. You can typically clean the
sensor to resolve.
Pre-Collision Assist Not
Available Sensor Blocked
A fault with the system has occurred. Contact an authorized
dealer as soon as possible.
Pre-Collision Assist Not
Available
Remote Start Action
Message
Displays as a reminder to apply the brake and push the gearshift button to drive the vehicle after a remote start.
To Drive: Press Brake
and Gear Shift Button
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays

Trailer
Action
Message
A correct trailer connection is sensed during a givenignition cycle.
Trailer Connected
A trailer connection becomes disconnected, either
intentionally or unintentionally, and has been sensed during a given ignition cycle.
Trailer Disconnected
The trailer sway control has detected trailer sway.
Trailer Sway Reduce Speed
There are certain faults in your vehicle wiring and trailer
wiring/brake system. See Towing a Trailer (page 289).
Trailer Wiring Fault
There is a fault with your trailer turn lamp. Check yourlamp.
Trailer Left Turn Lamps Fault
Check Lamps
There is a fault with your trailer turn lamp. Check yourlamp.
Trailer Right Turn Lamps Fault
Check Lamps
There is a fault with your trailer battery. See Towing
a Trailer (page 289).
Trailer Battery Not Charging See
Manual
There is a fault with your vehicle trailer lighting module.See
Towing a Trailer (page 289).
Trailer Lighting Module Fault
See Manual
Transmission Action
Message
You switched the engine off and shift select lever is in anyposition other than park (P).
Shift to Park
Transmission is too cold. Wait for it to warm up before you drive.
Transmission Warming
Up Please Wait
Displays when the brake pedal needs to be depressed.
Press Brake Pedal
The transmission is overheating and needs to cool. Stop in asafe place as soon as it’ s possible.
Transmission Over
Temperature Stop Safely
See an authorized dealer.
Transmission Service
Required
The transmission is overheating and needs to cool. Stop in asafe place as soon as it’ s possible.
Transmission Too Hot
Press Brake
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays

Action
Message
The transmission has limited functionality. See an authorized dealer.
Transmission Limited
Function See Manual
A reminder to shift into park. In addition, this message is typicalafter reconnecting or recharging the battery until you cycle
the ignition to the on mode. See Changing the 12V Battery (page 338).
Transmission Not in Park
Displays when there is a system fault and the park brake needs
to be depressed before exiting the vehicle. See your authorized dealer.
SHIFT SYS FAULT
Confirm Park Brake
Apply Before Exiting the Vehicle
See your authorized dealer.
SHIFT SYS FAULT
Service Required
Displays when there is a system fault while the vehicle isshifting to park. See your authorized dealer.
SHIFT SYS FAULT
Vehicle is Shifting to Park
Displays when there is a system fault while the vehicle isshifting to reverse. See your authorized dealer.
SHIFT SYS FAULT
Reverse Unavailable Service Required
See an authorized dealer.
SHIFT SYS FAULT Drive
Unavailable Select S for Drive Service Required
See your authorized dealer.
SHIFT SYS FAULT
Neutral Unavailable Service Required
See your authorized dealer.
SHIFT SYS FAULT Sport
Unavailable Service Required
Displays when an invalid gear has been selected.
Invalid Gear Selection
Displays when the brake pedal needs to be depressed toenable the transmission to shift from park.
Depress Brake to Shift
from Park
Reminder to switch off the ignition while in neutral tow.
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays when neutral hold is active and you want to exit neutral tow.
Neutral Tow Engaged
Depress Brake andSelect Park to Exit Neutral Tow
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays

Action
Message
Reminder to remove park brake while in neutral tow.
Neutral Tow Remove
Park Brake for Towing
Displays when the neutral tow is off.
Neutral Tow Disengaged
Displays when neutral tow is on.
Neutral Tow Enabled
Leave Transmission in Neutral
4WD Action
Message
The four wheel drive system has automatically disabled itselfdue to the system overheating.
4WD Temporarily
Disabled
The four wheel drive system is locking up the torque transferclutch to help reduce clutch temperature.
4WD Temporarily
Locked
Displays when the system automatically disables to protect
itself. This may be caused by operating the vehicle with a mini spare tire installed, if the system detects dissimilar size tires,
or if there is an issue with another vehicle system preventing 4WD operation. The system resumes normal operation and
clears this message after you cycle the ignition on and off and drive a short distance with the road tire re-installed or after the other vehicle system issues are resolved.
4WD Off
Displays after the system cools and the four wheel drivesystem resumes normal function.
4WD Restored
The four wheel drive system is not operating properly and thepowertrain fault indicator illuminates. If the warning stays
illuminated or continues to illuminate, contact an authorized dealer as soon as possible.
4WD Fault Service
Required
Displayed when the transfer case fluid requires service.
Change 4WD Power
Transfer Unit Lube
Displayed when the transfer case fluid has been changed and reset to new.
4WD Power Transfer
Unit Lube Set to New
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays

Note:
This device controls the rate of
charge, or charging power. During charging,
the device and the charger may heat up, this
is normal. If the battery gets hotter than
usual, the charger may stop charging. The charging area is on the center console
or lower instrument panel. See Center
Console (page 171).
You can charge a device if the vehicle is
on, when in accessory, mode or when
SYNC is on.
To begin charging, place the device on the
center of the charging surface with the
charging side down. The charging stops
after your device reaches a full charge.
Note: If the system detects a foreign object
or if the device is misaligned on the charging
area, a message appears in the display.
Note: Software and firmware updates may
affect device compatibility, including the
use of unofficial software or firmware.
Customers should verify charging
functionality with their specific devices
in-vehicle. Description
Behavior
Message
This message appears whenwireless charging begins.
Message on screen display
or pop-up window.
Wireless Charger Active
The system stops chargingyour device if the system detects the phone is
misaligned, or a foreign
metal object is on the char- ging surface.
Pop-up window.
Charging Terminated
Phone misaligned or object
between phone and charger
detected. Correct the condi- tion to resume charging.
FCC ID: L2C0066T This equipment has been tested and found
to comply with part 18 of the FCC Rules.
•
This equipment generates, uses and
can radiate radio frequency energy and
may cause harmful interference to
radio communications. There is no
guarantee that the interference will not
occur in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, please consult the dealer.
• This product is not end-user
serviceable.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Auxiliary Power PointsE250812

AUTO-START-STOP (IF EQUIPPED)
The system helps reduce fuel consumption
by automatically stopping and restarting
the engine when your vehicle has stopped.
The engine restarts automatically when
you release the brake pedal.
In some situations, your vehicle may restart
automatically, for example:
• To maintain interior comfort.
• To recharge the battery.
Note: Power assist steering turns off when
the engine is off.
Note: If your vehicle is flex fuel capable,
Auto-Start-Stop will be inhibited for a short
time after a refuel event while the system
is verifying the fuel type being used. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you leave your vehicle. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death. WARNING:
The system may
require the engine to automatically
restart when the auto-start-stop
indicator illuminates green or flashes
amber. Failure to follow this instruction
could result in personal injury. The Auto-Start-Stop system status is
available at a glance within the information
display.
See Information Displays (page
112).
Enabling Auto-Start-Stop
The system automatically enables every
time you start your vehicle if:
• You do not press the Auto-Start-Stop
button (not illuminated).
• Your vehicle exceeds an initial speed
of
3 mph (5 km/h) after you have
initially started your vehicle.
• You have stopped your vehicle.
• Your foot is on the brake pedal.
• The driver door is closed.
• The interior compartment has cooled
or warmed to an acceptable level.
• The front windshield defroster is off.
• You have not turned the steering wheel
rapidly or you do not have it at a sharp
angle.
• The vehicle is not on a steep road
grade.
• The battery is within optimal operating
conditions (battery state of charge and
temperature in range).
• The engine coolant is near operating
temperature.
• Elevation is below about
12,000 ft
(3,650 m).
• Ambient temperature is moderate.
• The trailer is not connected.
• If you select Normal, Eco, Snow/Wet
or Grass/Gravel/Snow modes.
• You are not in 4H or 4L.
• You have not selected Manual shift
mode.
• Hill descent control is not active.
• You have not selected Tow haul, Sport,
Sand or Mud/Rut modes.
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Answer
Question
Change the engine oil according to your
Intelligent Oil-Life Monitor recommenda-
tion which under normal driving conditions should be around 9,500 mi (15,288 km)-
12,500 mi (20,117 km) See Scheduled
Maintenance (page 487).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
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EMISSION LAW
WARNING: Do not remove or alter
the original equipment floor covering or
insulation between it and the metal floor
of the vehicle. The floor covering and
insulation protect occupants of the
vehicle from the engine and exhaust
system heat and noise. On vehicles with
no original equipment floor covering
insulation, do not carry passengers in a
manner that permits prolonged skin
contact with the metal floor. Failure to
follow these instructions may result in
fire or personal injury.
U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws. Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Engine Emission Control