2020 FORD EXPLORER ignition

GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See Settings (page 469).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3E293823

Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 469). Note:
HD Radio broadcasts are not
available in all markets.
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Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 469).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 469).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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Changing the Color..............................................
94
Switching Ambient Lighting Off..................... 94
Switching Ambient Lighting On...................... 93
Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display
Screen.............................................................93
Adjusting the Brightness................................... 93
Changing the Color.............................................. 93
Switching Ambient Lighting Off..................... 93
Switching Ambient Lighting On...................... 93
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 79
Disarming the Alarm........................................... 79
Appendices...................................................506
Apps.................................................................466 SiriusXM Traffic and Travel Link.................. 468
Using Apps on an Android Device...............467
Using Apps on an iOS Device........................ 467
Using Mobile Navigation on an Android Device................................................................ 467
At a Glance.......................................................20
At a Glance - ST.............................................20
Audible Warnings and Indicators..............111
Headlamps On Warning Chime...................... 111
Key in Ignition Warning Chime......................... 111
Keyless Warning Alert......................................... 111
Parking Brake On Warning Chime.................. 111
Audio Control...................................................82 You can operate the following functions
with the control:............................................... 82
Audio System
...............................................430
General Information......................................... 430
Audio Unit
......................................................430
Adjusting the Volume........................................ 431
Changing Radio Stations................................. 431
Switching the Audio Unit On and Off.........431
Using Seek, Fast Forward and Reverse.............................................................. 431
Auto Hold
.........................................................218
Auto Hold Indicator............................................ 218
Switching Auto Hold On and Off.................. 218
Using Auto Hold.................................................. 218
Autolamps........................................................89 Windshield Wiper Activated
Headlamps........................................................ 89
Automatic Climate Control
.......................137
Accessing Rear Climate Controls.................. 137Accessing the Air Distribution
Controls.............................................................. 137
Accessing the Menu........................................... 137
Setting the Blower Motor Speed................... 137
Setting the Temperature................................. 138
Switching Auto Mode On and Off................138
Switching Maximum Air Conditioning On and Off............................................................... 139
Switching Maximum Defrost On and Off....................................................................... 139
Switching Recirculated Air On and Off....................................................................... 139
Switching the Air Conditioning On and Off....................................................................... 139
Switching the Climate Control On and Off....................................................................... 139
Automatic High Beam Control.................95
Automatic High Beam Control Indicators.......................................................95
Automatic Transmission
...........................202
Automatic Return to Park............................... 203
If Your Vehicle Gets Stuck in Mud or Snow.................................................................. 207
Manual Park Release (MPR)......................... 205
SelectShift Automatic ™
Transmission.................................................. 205
Stay in Neutral Mode....................................... 204
Tow Mode ............................................................ 204
Understanding Your Transmission Selector Positions.......................................................... 202
Automatic Transmission Fluid Check............................................................336
Auto-Start-Stop...........................................180 Disabling Auto-Start-Stop.............................. 181
Enabling Auto-Start-Stop.............................. 180
Autowipers.......................................................85 Autowipers Settings........................................... 86
Auxiliary Power Points
................................167
110 Volt AC Power Point.................................... 167
12 Volt DC Power Point...................................... 167
USB Port and Power Point Locations.........167
B
Battery See: Changing the 12V Battery..................... 338
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Protecting Your Investment...........................
487
Why Maintain Your Vehicle?......................... 487
Why Maintain Your Vehicle at Your Dealership?..................................................... 487
Getting Assistance Outside the U.S. and Canada.........................................................309
Getting the Services You Need..............306 Away From Home............................................. 306
Global Opening..............................................98 Remote Control Front Windows.................... 98
H
Hazard Flashers...........................................300
Headlamp Adjusting See: Adjusting the Headlamps.................... 340
Headlamp Exit Delay
....................................89
Headrest See: Head Restraints......................................... 144
Head Restraints
............................................144
Adjusting the Head Restraints....................... 145
Tilting Head Restraints .................................... 146
Heated Exterior Mirrors...............................142
Heated Rear Window..................................142
Heated Seats
.................................................156
Front Seats........................................................... 156
Second Row Heated Seats.............................. 157
Heated Steering Wheel...............................83
Heated Windshield
.......................................141
Windshield Wiper De-Icer................................ 141
Heating See: Climate Control.......................................... 137
High Voltage Battery...................................201 General Information.......................................... 201
Hill Descent Control....................................228
Hill Descent Control Indicator
.................229
Hill Start Assist...............................................217 Switching the System On and Off................217
Using Hill Start Assist........................................ 217
Hints on Controlling the Interior Climate
..........................................................139
Defogging the Side Windows in Cold
Weather............................................................ 140
General Hints....................................................... 139
Quickly Cooling the Interior............................ 140
Quickly Heating the Interior............................ 140
Recommended Settings for Cooling..........140
Recommended Settings for Heating..........140 Hints on Driving With Anti-Lock
Brakes.............................................................215
Hood Lock See: Opening and Closing the Hood..........323
Horn....................................................................84
How Does Adaptive Cruise Control With Stop and Go Work....................................246
How Does the Rear Occupant Alert System Work
...............................................160
Hybrid Vehicle Frequently Asked Questions - 3.3L, Hybrid Electric
Vehicle (HEV).............................................184
Hybrid Vehicle Operation - 3.3L, Hybrid Electric Vehicle (HEV)
.............................182
Battery.................................................................... 182
Braking.................................................................... 183
Driving..................................................................... 182
Driving to Optimize Fuel Economy..............183
Starting................................................................... 182
Stopping................................................................. 182
Transmission Operation................................... 182
I
Ignition Switch................................................172
In California (U.S. Only).............................307
Information Display Control
.......................83
Information Displays.....................................112
General Information............................................ 112
Information Messages................................120 4WD........................................................................\
. 136
Active Park.............................................................. 121
Adaptive Cruise Control.................................... 121
Adaptive Headlamps.......................................... 121
AdvanceTrac ™ and Traction Control..........122
Alarm....................................................................... 122
Battery and Charging System (12 Volt).................................................................... 122
Battery and Charging System (High Voltage)............................................................. 123
Blind Spot Information and Cross Traffic Alert System.................................................... 124
Doors and Locks.................................................. 125
Driver Alert............................................................. 126
Fuel........................................................................\
.. 126
Hill Descent Control........................................... 126
Hill Start Assist..................................................... 127
Keys and Intelligent Access............................. 127
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Lane Keeping System.......................................
128
Maintenance......................................................... 128
MyKey...................................................................... 129
Park Aid.................................................................. 130
Park Brake............................................................... 131
Power Steering..................................................... 132
Pre-Collision Assist............................................ 132
Remote Start........................................................ 132
Seats........................................................................\
133
Starting System................................................... 133
Tire Pressure Monitoring System.................. 133
Trailer....................................................................... 134
Transmission........................................................ 134
Installing Child Restraints...........................25
Child Seats.............................................................. 25
Using Lap and Shoulder Belts......................... 25
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 28
Using Tether Straps............................................. 29
Instrument Cluster.......................................104
Instrument Lighting Dimmer
.....................89
Instrument Panel.............................................21
Interior Air Quality.........................................143
Interior Lamps
.................................................92
Front Interior Lamp.............................................. 92
Rear Interior Lamps............................................. 92
Interior Mirror
...................................................101
Automatic Dimming Mirror.............................. 101
Manual Dimming Mirror.................................... 101
Introduction........................................................9
J
Jump Starting the Vehicle.........................301 Connecting the Jumper Cables..................... 301
Jump Starting...................................................... 302
Locating the Jump Starting Connection Points................................................................. 301
Preparing Your Vehicle..................................... 301
Removing the Jumper Cables....................... 302
K
Keyless Entry
....................................................72
SECURICODE™ Keyless Entry Keypad........72
Keyless Starting
.............................................172
Ignition Modes...................................................... 173
Keys and Remote Controls.........................57 L
Lane Keeping System
................................260
Switching the System On and Off...............261
Liftgate...............................................................74
Lighting Control
..............................................88
Flashing High Beam Headlamps................... 89
Lighting Control Selections............................. 88
Switching High Beam Headlamps On and Off........................................................................\
. 88
Lighting..............................................................88 General Information........................................... 88
Load Carriers See: Roof Racks and Load Carriers.............282
Load Carrying.................................................281
Load Limit.......................................................283 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 287
Vehicle Loading - with and without a Trailer................................................................. 283
Locating the Cabin Air Filter.....................143
Locking and Unlocking................................69 Activating Intelligent Access............................ 70
Autolock.................................................................... 71
Battery Saver.......................................................... 72
Illuminated Entry.................................................... 71
Illuminated Exit...................................................... 72
Locking and Unlocking the Doors with the Key Blade........................................................... 69
Power Door Locks................................................ 69
Remote Control.................................................... 69
Smart Unlocks for Integrated Keyhead Remote Control................................................ 70
Smart Unlocks for Intelligent Access Keys........................................................................\
71
Luggage Covers
............................................282
Lug Nuts See: Changing a Road Wheel........................ 376
M
Maintenance..................................................323 General Information.......................................... 323
Manual Seats
..................................................147
Adjusting the Seat Backrest........................... 147
Moving the Seat Backward and Forward.............................................................. 147
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Setting the Adaptive Cruise Control
Gap..................................................................251
Following a Vehicle........................................... 252
Setting the Adaptive Cruise Control Speed............................................................250
Manually Changing the Set Speed..............251
Setting the Adaptive Cruise Speed from a Complete Stop................................................ 251
Setting the Cruise Control Speed..........244 Changing the Set Speed................................. 244
Setting the Hill Descent Speed..............228
Side Airbags.....................................................50
Side Sensing System..................................234 Object Distance Indicator............................... 235
Sitting in the Correct Position
..................144
Snow Chains See: Using Snow Chains................................. 368
Spare Wheel See: Changing a Road Wheel........................ 376
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................493
Exceptions........................................................... 494
Speed Control See: Cruise Control........................................... 244
Stability Control
...........................................225
Principle of Operation...................................... 225
Starter Switch See: Ignition Switch............................................ 172
Starting a Gasoline Engine........................173 Automatic Engine Shutdown......................... 174
Failure to Start...................................................... 174
Guarding Against Exhaust Fumes................176
Important Ventilating Information...............176
Stopping the Engine When Your Vehicle is Moving................................................................ 175
Stopping the Engine When Your Vehicle is Stationary.......................................................... 175
Vehicles with an Ignition Key.......................... 173
Vehicles with Keyless Start............................. 173Starting a Hybrid Electric Vehicle
System...........................................................176
Automatic Engine Shutdown.......................... 177
Fast Restart........................................................... 176
Guarding Against Exhaust Fumes................178
Important Ventilating Information...............178
Switching Off Your Vehicle When It Is Moving................................................................ 177
Switching Off Your Vehicle When It Is Stationary.......................................................... 177
Starting and Stopping the Engine..........172 General Information........................................... 172
Steering............................................................273 Adaptive Learning.............................................. 273
Electric Power Steering.................................... 273
Steering Wheel
...............................................80
Storage Compartments..............................171
Sunroof See: Moonroof..................................................... 102
Sun Visors
........................................................101
Illuminated Vanity Mirror................................. 102
Supplementary Restraints System.........46 Principle of Operation........................................ 46
Switching Adaptive Cruise Control On and Off.........................................................250
Automatic Cancellation or Deactivation................................................... 250
Switching Adaptive Cruise Control Off...................................................................... 250
Switching Adaptive Cruise Control On....................................................................... 250
Switching Automatic High Beam Control On and Off
.....................................................95
Activating the Automatic High Beam
Control................................................................ 95
Switching Cruise Control On and Off..................................................................244
Switching Cruise Control Off......................... 244
Switching Cruise Control On......................... 244
Switching From Adaptive Cruise Control to Cruise Control.......................................253
Switching Hill Descent Control On and Off
...................................................................228
Switching Intelligent Mode On and Off...................................................................255
Changing the Set Speed with Intelligent Adaptive Cruise Control............................. 255
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