2020 FORD ESCAPE phone

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
480
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3
(If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer ’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
483
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV 505
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- AppendicesE239120

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The Data for Mexico includes certain data
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520
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Appendices

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528
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Appendices

Adjusting the Volume......................................
409
Changing Radio Stations............................... 409
Muting the Audio............................................... 409
Pausing or Playing Media............................... 409
Returning to the Previous Screen...............409
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media................................................. 409
Selecting the Radio........................................... 410
Switching the Audio Unit On and Off.........410
Switching the Display On and Off...............410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse.............................................................. 410
Auto Hold........................................................220
Auto Hold Indicator............................................ 221
Switching Auto Hold On and Off.................. 221
Using Auto Hold................................................... 221
Autolamps........................................................87 Windshield Wiper Activated
Headlamps........................................................ 87
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................138
Directing the Airflow.......................................... 138
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 139
Switching Auto Mode On and Off................139
Switching Dual Zone Mode On and Off....................................................................... 140
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
. 141
Switching the Air Conditioning On and Off....................................................................... 140
Switching the Climate Control On and Off....................................................................... 140
Automatic Climate Control - Vehicles With: Electronic Automatic
Temperature Control (EATC)
.................141
Directing the Airflow........................................... 141
Setting the Blower Motor Speed.................. 142
Setting the Temperature.................................. 142
Switching Auto Mode On and Off................142 Switching Maximum Air Conditioning On
and Off............................................................... 143
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off....................................................................... 144
Switching the Air Conditioning On and Off........................................................................\
143
Switching the Climate Control On and Off........................................................................\
143
Automatic High Beam Control...................91
Automatic High Beam Control Indicators.........................................................91
Automatic Transmission - Excluding: Plug-In Hybrid Electric Vehicle
(PHEV).........................................................204
Automatic Return to park............................... 205
Drive (D)................................................................ 205
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 208
Low (L).................................................................. 205
Manual (M).......................................................... 205
Manual Park Release....................................... 206
Neutral (N).......................................................... 205
Park (P)................................................................. 204
Reverse (R).......................................................... 205
Stay in Neutral Mode....................................... 206
Understanding the Shift Positions of Your Automatic Transmission........................... 204
Automatic Transmission Fluid Check
.............................................................325
Automatic Transmission - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV).........................................208
Automatic Return to Park............................... 210
Automatic Transmission Information Messages........................................................... 211
Drive (D)............................................................... 209
Grade Assist......................................................... 210
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 211
Low (L).................................................................. 209
Neutral (N).......................................................... 209
Park (P)................................................................. 209
Reverse (R).......................................................... 209
Stay in Neutral Mode........................................ 210
Understanding the Shift Positions of Your Automatic Transmission........................... 209
536
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

P
Parking Aids...................................................225
Principle of Operation...................................... 225
Passive Anti-Theft System.........................76
SecuriLock®........................................................... 76
PATS See: Passive Anti-Theft System..................... 76
Pedestrian Alert System..............................53
Pedestrian Protection
...................................53
Perchlorate........................................................15
Personalized Settings
..................................115
Fuel Economy....................................................... 116
Hybrid Information.............................................. 116
Trip 1 and 2.............................................................. 116
Personal Safety System ™
..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................454 Android Auto....................................................... 455
Apple CarPlay..................................................... 455
Pairing Your Cell Phone for the First Time................................................................... 454
Text Messaging................................................... 454
Using Your Cell Phone..................................... 454
Plug-In Hybrid Vehicle Operation
...........178
Electric Vehicle (EV) Modes........................... 178
Low Engine Use.................................................. 180
Post-Crash Alert System..........................295
Power Door Locks See: Locking and Unlocking............................. 66
Power Liftgate
..................................................72
Hands-Free Feature............................................. 74
Obstacle Detection.............................................. 74
Opening and Closing the Liftgate................... 72
Setting the Liftgate Open Height................... 73
Stopping the Liftgate Movement................... 73
Switching the Power Liftgate On or Off........................................................................\
.. 74
Power Seats
....................................................152
Adjusting the Lumbar Support...................... 153
Adjusting the Seat Backrest........................... 152
Adjusting the Seat Cushion............................. 152
Adjusting the Seat Height................................ 152
Moving the Seat Backward and Forward............................................................. 152
Power Steering Fluid Check
.....................326 Power Windows..............................................93
Accessory Delay................................................... 94
Bounce-Back......................................................... 93
One-Touch Down................................................. 93
One-Touch Up....................................................... 93
Rear Window Lock............................................... 93
Pre-Collision Assist......................................261 Adjusting the Pre-Collision Assist
Settings............................................................ 263
Blocked Sensors................................................ 264
Distance Indication and Alert........................ 262
Evasive Steering Assist.................................... 263
Using the Pre-Collision Assist System............................................................... 261
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel....................... 369
R
Rear Occupant Alert System Audible Warnings.......................................................158
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3..........................158
Rear Occupant Alert System Indicators - Vehicles With: SYNC.............................158
Rear Occupant Alert System Limitations....................................................157
Rear Occupant Alert System Precautions..................................................157
Rear Occupant Alert System....................157
Rear Parking Aid
...........................................226
Object Distance Indicator............................... 227
Rear Seat Armrest.......................................166
Rear Seats
.......................................................154
Adjusting the Seat Backrest........................... 155
Folding the Seat Backrest............................... 155
Moving the Seats Backward and Forward............................................................. 154
Unfolding the Seat Backrest.......................... 155
Rear Under Floor Storage
.........................268
Adjustable Load Floor..................................... 268
Cargo Management System......................... 268
Rear View Camera.......................................233 Using the Rear View Camera System........234
Rear View Camera See: Rear View Camera................................... 233
545
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Bluetooth.............................................................
468
Charge Settings................................................. 469
Clock...................................................................... 468
Display................................................................... 469
Driver Assist........................................................ 468
FordPass............................................................... 468
General................................................................. 468
Message Center................................................. 469
Mobile Apps........................................................ 469
Multi Contour Seats......................................... 469
Navigation............................................................ 469
Personal Profiles............................................... 469
Phone.................................................................... 468
Seats...................................................................... 469
Sound.................................................................... 468
Valet Mode.......................................................... 469
Vehicle................................................................... 468
Voice Control...................................................... 469
Setting the Adaptive Cruise Control Gap .................................................................244
Following a Vehicle........................................... 245
Setting the Adaptive Cruise Control Speed
............................................................243
Manually Changing the Set Speed.............244
Setting the Adaptive Cruise Speed from a
Complete Stop.............................................. 244
Setting the Cruise Control Speed..........237 Changing the Set Speed.................................. 237
Side Airbags
.....................................................48
Side Sensing System..................................229 Object Distance Indicator............................... 230
Sitting in the Correct Position..................148
Snow Chains See: Using Snow Chains................................. 364
Spare Wheel See: Changing a Road Wheel....................... 369
Special Notices
................................................16
New Vehicle Limited Warranty........................ 16
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions............................................. 16
Using Your Vehicle as an Ambulance.............17
Using Your Vehicle With a Snowplow............17
Special Operating Conditions Scheduled Maintenance..............................................492
Exceptions............................................................ 493Speed Control
See: Cruise Control............................................ 237
Stability Control
...........................................223
Principle of Operation...................................... 223
Starter Switch See: Ignition Switch............................................ 167
Starting a Gasoline Engine.......................168 Automatic Engine Shutdown........................ 169
Failure to Start..................................................... 169
Fast Restart.......................................................... 169
Guarding Against Exhaust Fumes................170
Important Ventilating Information...............170
Stopping the Engine When Your Vehicle is Moving................................................................ 170
Stopping the Engine When Your Vehicle is Stationary......................................................... 170
Starting a Hybrid Electric Vehicle System............................................................171
Automatic Shutdown........................................ 172
Fast Restart............................................................ 171
Guarding Against Exhaust Fumes................172
Important Ventilating Information...............173
Switching Off Your Vehicle When It Is Moving................................................................ 172
Switching Off Your Vehicle When It Is Stationary.......................................................... 172
Starting and Stopping the Engine..........167 General Information........................................... 167
Steering...........................................................260 Electric Power Steering................................... 260
Steering Wheel
................................................79
Storage Compartments............................166
Sunroof See: Moonroof...................................................... 96
Sun Visors
.........................................................96
Illuminated Vanity Mirror................................... 96
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Switching Adaptive Cruise Control On and Off..........................................................243
Automatic Cancellation or Deactivation.................................................... 243
Switching Adaptive Cruise Control Off....................................................................... 243
Switching Adaptive Cruise Control On....................................................................... 243
547
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index