Answer
Question
The engine is required to turn on above thisspeed to protect the transmission hard- ware.
Why does my engine never shut down
above 85 mph (137 km/h)
In order to make sure that the climate
control system can begin heating the cabin or defrosting the windshield as soon as a driver requests it, the engine coolant
temperature has to be kept sufficiently hot. Keeping the engine on is required to main- tain the correct coolant temperature.
Why does my engine stay on when it is
extremely cold outside?
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate when
driving at a steady speed. These are charac- teristics of the Atkinson engine cycle and the transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-
times when I accelerate?
Change the engine oil every 12,000 mi
(20,000 km) or once per year under normal operating conditions.
What is the engine oil change service
interval?
Yes. Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
The plug-in hybrid high voltage battery canbe charged by plugging the vehicle into an AC outlet.
Can you charge the battery with a plug into
an AC outlet?
There are no provisions for charging the
conventional hybrid high voltage battery
from a power supply external to the vehicle.
Yes. Your hybrid vehicle can be flat towed with all four wheels on the ground. See Towing (page 276).
Can I tow the hybrid behind my motor home
with all four wheels on the ground?
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Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement.
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are: 1. Your vehicle has run out of fuel
—the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 185).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. No additional vehicle
service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness and
lead to more costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration. If the service engine soon
indicator is on or the bulb does
not work, your vehicle may need
service. See On-Board Diagnostics.
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GENERAL INFORMATION
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not touch the
electronic ignition system parts after you
have switched the ignition on or when
the engine is running. The system
operates at high voltage. Failure to
adhere to this warning could result in
serious personal injury or death. WARNING:
Keep your hands and
clothing clear of the engine cooling fan.
Note: The high-voltage battery does not
require regular service maintenance.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
The high-voltage battery pack contains a
lithium-ion battery. The pack is underneath
the vehicle. The high-voltage battery
system uses an advanced liquid heating
and cooling system to regulate the
high-voltage battery temperature and help
maximize high-voltage battery life. CHARGING THE HIGH
VOLTAGE BATTERY
IMPORTANT SAFETY
INSTRUCTIONS
WARNING:
In Canada, do not use
the 120 volt convenience cord in
commercial garages. WARNING:
This equipment has
arcing or sparking parts. Do not expose
to flammable vapors. Position this
equipment at least
18 in (450 mm)
above the floor.
RISK OF FIRE or ELECTRIC SHOCK WARNING:
The AC wall plug must
fit firmly into the AC outlet. If the
connection feels loose, worn or the AC
outlet is damaged, please have a
qualified electrician replace the AC
outlet. Using a convenience cord with a
worn outlet may cause burns, property
damage and increase the risk of electric
shock. WARNING:
Do not use the 120 V
convenience cord with an extension cord,
two-prong adapter, surge protector,
timer or other adapter. WARNING:
Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning
could result in fire, serious personal injury
or death. WARNING: Do not attempt to open
the charging equipment. Failure to follow
this instruction could result in personal
injury, death or property damage.
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WARNING: Do not use the charging
equipment if it is faulty or has been
damaged. Failure to follow this
instruction could result in personal injury,
death or property damage. WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury. WARNING:
Install charging
equipment in compliance with local
regulations. Failure to follow this warning
could result in fire, serious personal injury
or death. WARNING:
Do not use an
ungrounded wall outlet. If you suspect
that the wall outlet is not properly
grounded, have a qualified electrician
inspect the wall outlet. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Do not modify the
convenience cord plug. If the
convenience cord plug does not properly
fit into the wall outlet, have a qualified
electrician install the correct wall outlet.
Failure to follow this instruction could
result in personal injury or death.
OPERATION INSTRUCTIONS
• Read all the instructions before using
this product.
• Supervise this device when in use
around children.
• Do not put fingers into the electric
vehicle connector. •
Do not use this product if the flexible
power cord or electric vehicle cable has
broken insulation, or any other signs of
damage.
• Do not use this product if the enclosure
or the electric vehicle connector is
broken, cracked, open, or shows any
other indication of damage.
Note: Ground this product. If it
malfunctions or breaks down, grounding
provides a path of least resistance for
electric current to reduce the risk of electric
shock. This product comes with a cord
having an equipment grounding conductor
and a grounding plug. Make sure you plug it
into an appropriate outlet that is properly
installed and grounded in accordance with
all local codes and ordinances.
Charging Equipment
Your vehicle has a convenience cord in the
luggage compartment.
Note: You need to plug the convenience
cord into a dedicated outlet.
Note: Firmly fit the AC wall plug into the
AC outlet. If the connection feels loose,
worn or the AC outlet is damaged, please
have a qualified electrician replace the AC
outlet. Using a convenience cord with a
worn outlet could cause burns, property
damage and increase the risk of electric
shock.
Note: Do not use the 120 volt convenience
cord with an extension cord, two-prong
adapter, surge protector, timer or other
adapter.
Note: If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
Chat at our website.
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Convenience Cord
Power.
A.
Fault.
B.
Check Outlet.
C. CAUTION: TO REDUCE THE RISK OF
FIRE- Use a three-prong AC outlet that is
properly grounded, 15-20 amps or greater,
and in good condition. Use a dedicated
line. You cannot have other appliances
connected to the same circuit. If you do
not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
Note: Make sure the electrical source meets
the requirements for the high-voltage
batteries to charge.
Make sure that the convenience cord is
completely unwrapped before charging.
Always plug the cord into the AC outlet
before connecting the charged coupler into
the charge port on your vehicle.
Note: When you plug the convenience cord
into an outlet, use the following table to
determine your vehicle charge status. If the
power indicator light is off after plugging in
the convenience cord, use a different outlet.
Note: Store the convenience cord in a clean
dry place between the temperature of
-39.9– 193.9°F (-40–90°C)
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A
CE299688
What to Do
What it Means
Convenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Use a differentwall outlet.
If the LED indicators are off after plug-
ging in the convenience cord and the
plug is experiencing a no power condi-
tion from the wall outlet, use a different outlet.
Off
Off
Off
No action required.
The convenience cord is plugged into
the wall outlet and ready to charge your vehicle. Reference the charge port
section below for information on vehicle charging.
Off
Off
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord AC plug is
experiencing an overheating condition. The convenience cord is in retry mode
to return to normal condition. If the fault persists, you have a bad wall outlet.
On
Flashing
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord is charging at a
reduced current rate due to a wall
outlet over temperature condition.
Flashing
Off
On
Check the outlet.If the problempersists, use a
different outlet.
The convenience cord AC plug has
overheated. The cordset retry mode has been exhausted. Your vehicle is not
charging. You have a bad wall outlet.
Flashing
On
On
Unplug and re-plug to vehicle charge port.
The convenience cord is experiencing a
ground fault at the charge port. The
convenience cord is in retry mode to
return to normal condition. Your vehicle is not charging.
Off
Flashing
On
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Hybrid Electric Vehicle (PHEV)
What to Do
What it Means
Convenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Request vehicleservice.
The convenience cord is experiencing a
ground fault at the charge port. The
cordset retry mode has been exhausted. Your vehicle is not charging. Call for service.
Off
On
On
Connect to a prop-erly grounded AC outlet.
Missing ground at AC outlet. Your
vehicle is not charging. The convenience cord is in retry mode.
Two
flash
interval
On/Two
flash
interval
On
Request cordsetservice. Replace the cordset.
The convenience cord is experiencing
an internal fault. Call for service.
Off
On/
Flashing
On
Note: If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at our website.
Charge Port
The charge port is between the front
left-hand side door and the front left-hand
wheel well. To open, press the center right
edge of the charge port door, and then
release. Note:
Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
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Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences. See SYNC™ 3 (page
435). Charging
Note:
Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Note: Pump and fan noise could be present
when charging the high voltage battery. The
pump and fan noise is normal as it circulates
liquid and keeps your high voltage battery
cool while charging.
To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler. 4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
The charge status indicator lights up
each zone alternately from bottom to
top and from bottom to top again.
5. If using a charging station, follow the instructions on the charge station to
begin the charging process.
The charge status indicator displays how
far along the charge is:
• When the bottom zone is pulsing, the
charge is between 0-20 percent.
• When the bottom zone illuminates and
the next is pulsing, the charge is
between 20-40 percent.
• When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the
next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top
zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge
is 100 percent.
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