GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.
One of the following could cause a
decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones,
battery chargers and alarm systems. If the
frequencies are jammed, you will not be
able to use your remote control. You can
lock and unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended. Note:
If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 54).
REMOTE CONTROL
Integrated Keyhead Transmitter
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The integrated keyhead
transmitter functions as a programmed
ignition key that operates all the locks and
starts your vehicle, as well as a remote
control.
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3. Press and hold the liftgate control
button on the liftgate until you hear a
tone, indicating programming is
complete.
Note: You can only use the liftgate control
button to program the height.
Note: You cannot program the height if the
liftgate position is too low.
The new open liftgate height is recalled
when the power liftgate is opened. To
change the programmed height, repeat the
above procedure. Once you open the
power liftgate, you can manually move it
to a different height.
Note: The system recalls the new
programmed height until you reprogram it,
even if you disconnect the battery.
When operating the power liftgate after
you have programmed a lower height than
fully open, you can fully open the liftgate
by manually pushing it upward to the
maximum open position.
Obstacle Detection
Note: Entering your vehicle while the
liftgate is closing can cause your vehicle to
bounce and activate obstacle detection. To
prevent this, let the power liftgate close
completely before you enter your vehicle.
Before driving off, check the instrument
cluster for a liftgate or door ajar message or
warning indicator. Failure to do this could
result in unintentionally leaving the liftgate
open while driving.
When Closing
The system stops when it detects an
obstacle. A tone sounds and the system
reverses to open. Once you remove the
obstacle, you can power close the liftgate. When Opening
The system stops when it detects an
obstacle and a tone sounds. Once you
remove the obstacle, you can continue to
operate the liftgate.
Switching the Power Liftgate On
or Off
You can switch the power liftgate on or off
through the vehicle settings on your
touchscreen.
When switched off, the liftgate only
unlatches and will not power open or close.
Hands-Free Feature (If Equipped)
Make sure you have the passive key within
3 ft (1 m)
of the liftgate.
1. Stand behind your vehicle, and face the
liftgate.
2. Move your foot, in a single-kick motion,
without pausing, under and away from
the rear bumper detection area. 3. The liftgate opens or closes.
Avoid the following actions when using the
hands-free opening feature:
•
Making physical contact with the
bumper.
• Holding your foot under the bumper.
• Sweeping your foot from side to side,
or kicking at an odd angle.
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Low Fuel Reminder
A low fuel level reminder displays and
sounds when the distance to empty
reaches 75 mi (120 km) to empty for
MyKey, and at 50 mi (80 km), 25 mi
(40 km), 10 mi (20 km) and 0 mi (0 km)
for all vehicle keys.
Note: The low fuel reminder can appear at
different fuel gauge positions depending on
fuel economy conditions. This variation is
normal.
Battery Gauge
The high voltage battery gauge displays
the total amount of charge associated with
your available electric only driving range.
A full fill represents the total amount of
energy you can get from an external charge
(plugging your vehicle in). When the fill
reaches empty the powertrain system
automatically switches to hybrid operation.
See
Plug-In Hybrid Vehicle Operation
(page 178).
Vehicle Driving Range Vehicle range indicates the estimated
distance your vehicle can travel with the
energy currently onboard. Estimates vary
based on the energy used while driving.
Changes in driving pattern can cause the
values to not only decrease but also
increase or stay constant for periods of
time.
The amount of energy being used while
driving is affected by: •
Mild or aggressive acceleration or
braking.
• Your vehicle speed.
• Use of accessories such as climate
control.
• Ambient temperature and other
weather conditions.
• Driving in a city or on a highway.
• Driving on hilly road conditions.
Note: It is normal for vehicle range
estimates to vary due to changes in average
energy usage. This is why you typically see
different range estimates each time you fill
up your fuel tank or fully charge your battery.
Gasoline Distance to Empty
Indicates the approximate distance your
vehicle can travel on the fuel remaining in
the tank.
Electric Range
Indicates the approximate distance your
vehicle can travel on electric power only
with the engine off.
Information Display
Information that appears depends on your
vehicle settings. See
General
Information (page 110).
Engine Coolant Temperature
Gauge WARNING:
Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
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Engine Coolant Temperature
Gauge
WARNING: Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
Indicates engine coolant temperature. At
normal operating temperature, the level
indicator will be in the normal range. If the
engine coolant temperature exceeds the
normal range, stop your vehicle as soon as
safely possible, switch off the engine and
let the engine cool.
Fuel Gauge
The fuel gauge indicates about how much
fuel is in the fuel tank.
The arrow adjacent to the fuel pump
symbol indicates on which side of your
vehicle the fuel filler door is located.
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a slope.
Low Fuel Reminder
A low fuel level reminder displays and
sounds when the distance to empty
reaches
75 mi (120 km) to empty for
MyKey, and at 50 mi (80 km), 25 mi
(40 km), 10 mi (20 km) and 0 mi (0 km)
for all vehicle keys.
Note: The low fuel reminder can appear at
different fuel gauge positions depending on
fuel economy conditions. This variation is
normal. Battery Gauge
The high voltage battery gauge displays
the total amount of charge associated with
your available electric only driving range.
A full fill represents the total amount of
energy you can get from an external charge
(plugging your vehicle in). When the fill
reaches empty the powertrain system
automatically switches to hybrid operation.
See
Plug-In Hybrid Vehicle Operation
(page 178).
Vehicle Driving Range Vehicle range indicates the estimated
distance your vehicle will travel with the
energy currently onboard. Estimates will
vary based on the energy used while
driving.
Changes in driving pattern can cause the
values to not only decrease but also
increase or stay constant for periods of
time.
The amount of energy being used while
driving is affected by:
•
Mild or aggressive acceleration or
braking.
• Your vehicle speed.
• Use of accessories such as climate
control.
• Ambient temperature and other
weather conditions.
• Driving in a city or on a highway.
• Driving on hilly road conditions.
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Action
Message
Your vehicle is in the accessory ignition state.
Full Accessory Power
Active
There is a problem with your vehicle ’s starting system. See
an authorized dealer for service.
Starting System Fault
During spare key programming, an intelligent access key isprogrammed to the system.
Key Program Successful
During spare key programming, the maximum number of keyshave been programmed.
Max Number of Keys
Learned
Displayed during spare key programming, when an intelligentaccess key has failed to be programmed.
Key Program Failure
Displayed during spare key programming when not enoughkeys have been programmed.
Not Enough Keys
Learned
Displays when the key battery is low. Change the battery as soon as possible.
Key Battery Low Replace
Soon
Displays when the vehicle is switched off.
Vehicle Switched Off
Lane Keeping System Action
Message
The system has malfunctioned. Have the system checked as soon as possible.
Lane Keeping Sys.
Malfunction Service Required
The system has detected a condition that has caused thesystem to be temporarily unavailable.
Front Camera Tempor-
arily Not Available
The system has detected a condition that requires the wind-shield to be cleaned to operate properly.
Front Camera Low Visib-
ility Clean Screen
The system has malfunctioned. Have the system checked assoon as possible.
Front Camera Malfunc-
tion Service Required
The system requests the driver to keep their hands on thesteering wheel.
Keep Hands on Steering
Wheel
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Automatic Engine Restart
Any of the following conditions will result
in an automatic restart of the engine:
•
Your foot is removed from the brake
pedal.
• You press the accelerator pedal.
• You press the accelerator and the
brake pedal at the same time.
• The driver seatbelt becomes
unfastened or the driver door is ajar.
• Your vehicle is moving.
• The interior compartment does not
meet customer comfort when air
conditioning or heat is on.
• Fogging of the windows could occur
and the air conditioning is on.
• The battery is not within optimal
operating conditions.
• The maximum engine off time is
exceeded.
• When you press the Auto-Start-Stop
button while the engine is stopped
automatically.
• The heated windshield is turned on.
Any of the following conditions may result
in an automatic restart of the engine:
• The blower fan speed is increased or
the climate control temperature is
changed.
• An electrical accessory is turned on or
plugged in.
Disabling Auto-Start-Stop
Press the Auto-Start-Stop button located
on the center console to switch the system
off. The button will illuminate. The system
will only be deactivated for the current
ignition cycle. Press the button again to
restore Auto-Start-Stop function. If your vehicle is in an Auto-Start-Stop
state and you shift the transmission to
reverse while the brake is not depressed,
a message telling you to press the brake
will appear. You must press the brake
pedal within 60 seconds, or a shift to park
and a manual restart will be required.
Note:
If the Shift to P, Restart Engine
message appears and the amber
Auto-Start-Stop indicator light is flashing,
automatic restart is not available. The
vehicle must be restarted manually. See
Information Displays (page 110).
HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric and
gasoline propulsion to provide
breakthrough performance and improved
efficiency. Familiarizing yourself with these
unique characteristics provides an optimal
driving experience from your vehicle.
Starting When you start your vehicle, a
green READY indicator light
appears in the instrument cluster
letting you know that your vehicle is ready
for driving.
The engine may not start because your
vehicle has a silent key start feature. This
fuel saving feature allows your vehicle to
be ready to drive without requiring the gas
engine to be running. The indicator remains
on when your vehicle is on, whether the
engine is running or not, to indicate your
vehicle is capable of movement using the
electric motor, gas engine or both.
Typically, the engine does not start unless
the vehicle is cold, a climate control
change is requested or you press the
accelerator pedal.
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When you enable EV Charge, a white EV
Charge icon appears in the information
display.
EV Charge resets to Auto EV when you
switch off your vehicle. You may select EV
Charge again using the EV button during
your next drive.
Low Engine Use
The low engine use mode maintains proper
engine lubrication at sufficient
temperature, and activates when you drive
your vehicle with limited engine operation.
When in low engine use mode, your vehicle
runs the engine as necessary. When low
engine use mode begins, a message
appears in the information display. If low
engine use mode does not complete
before you switch your vehicle off, it
continues the next time you start your
vehicle and the message reappears.
EV Now mode is not available during low
engine use mode.
Note:
Cold temperatures affect the engine
warm up time and the low engine use mode
could operate more frequently.
Note: You do not require an oil change, but
it gives you the option of not running a low
engine use cycle. Resetting the oil life
monitoring system suspends the low engine
use mode.
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS Answer
Question
The high voltage battery is electrically isol-ated from the rest of the vehicle when the
key is off. When you switch the key on, high voltage contactors inside the battery are
closed to make the electricity available to the motor and generator and enable the
vehicle to drive. The clicks are the sound of these contactors as they close and open during start up and shut down.
What are the series of clicks from the cargo
area when I first turn the key in the ignition?
The vehicle's computer will determine if an
engine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or if the outside temperature is low.
Why does the engine sometimes start at
key-on?
There are several reasons the engine stayson for an extended amount of time when
you first start it. One common reason is to
make sure that the emissions components are warm enough to minimize tailpipe
emissions. As the climate gets cooler, this engine-on time is extended.
Why does it take a long time before the
engine shuts down?
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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