Cold Weather Precautions.......................188
Driving Through Water..............................188
Floor Mats......................................................189
Roadside Emergencies
Roadside Assistance.................................190
Hazard Flashers............................................191
Fuel Shutoff....................................................191
Jump Starting the Vehicle........................192
Post-Crash Alert System..........................195
Customer Assistance
Getting the Services You Need..............196
In California (U.S. Only).............................197
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................198
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................199
Getting Assistance Outside the U.S. andCanada.......................................................199
Ordering Additional Owner's Literature.........................................................................201
Reporting Safety Defects (U.S. Only).........................................................................201
Reporting Safety Defects (Canada Only).........................................................................201
Fuses
Fuse Box Locations....................................203
Fuse Specification Chart.........................203
Changing a Fuse..........................................210
Maintenance
General Information....................................212
Opening and Closing the Hood..............212
Under Hood Overview - 1.0L EcoBoost™.........................................................................213
Under Hood Overview - 2.0L...................214
Engine Oil Dipstick - 1.0L EcoBoost™.........................................................................215
Engine Oil Dipstick - 2.0L..........................215
Engine Oil Check..........................................215
Oil Change Indicator Reset......................216
Engine Cooling Fan......................................217
Engine Coolant Check................................217
Automatic Transmission Fluid Check.........................................................................221
Brake Fluid Check........................................221
Washer Fluid Check....................................222
Fuel Filter........................................................222
Changing the 12V Battery........................223
Checking the Wiper Blades.....................224
Changing the Wiper Blades....................225
Adjusting the Headlamps........................225
Removing a Headlamp.............................227
Changing a Bulb..........................................228
Bulb Specification Chart..........................236
Changing the Engine Air Filter................237
Drive Belt Routing - 2.0L..........................238
Drive Belt Routing - 1.0L EcoBoost™........................................................................238
Vehicle Care
General Information..................................239
Cleaning Products......................................239
Cleaning the Exterior.................................240
Waxing.............................................................241
Cleaning the Engine...................................242
Cleaning the Windows and Wiper Blades........................................................................242
Cleaning the Interior..................................243
Cleaning the Instrument Panel andInstrument Cluster Lens......................243
Cleaning Leather Seats............................244
Repairing Minor Paint Damage.............244
Cleaning the Wheels.................................244
Vehicle Storage...........................................245
Body Styling Kits.........................................247
Wheels and Tires
General Information..................................248
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingTable of Contents
Tire Sealant and Inflator Kit...................249
Tire Care.........................................................255
Using Summer Tires..................................270
Using Snow Chains....................................270
Tire Pressure Monitoring System...........271
Lug Nuts..........................................................277
Capacities and Specifications
Engine Specifications - 1.0L EcoBoost™........................................................................278
Engine Specifications - 2.0L...................279
Transmission Specifications - 2.0L......280
Transmission Specifications - 1.0LEcoBoost™................................................281
Motorcraft Parts - 2.0L.............................282
Motorcraft Parts - 1.0L EcoBoost™......283
Vehicle Identification Number...............284
Vehicle Certification Label......................285
Transmission Code Designation...........285
Capacities and Specifications - 1.0LEcoBoost™..............................................286
Capacities and Specifications - 2.0L........................................................................289
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot - Vehicles With:SYNC 3.......................................................294
Changing the Wi-Fi Hotspot Name orPassword - Vehicles With: SYNC 3........................................................................294
Audio System
General Information..................................295
Audio Unit - Vehicles With: SYNC........295
Audio Unit - Vehicles With: SYNC 3.....298
Satellite Radio.............................................299
USB Port.........................................................301
SYNC™
General Information..................................302
Using Voice Recognition..........................303
Using SYNC™ With Your Phone...........305
SYNC™ Applications and Services......306
Using SYNC™ With Your Media Player.........................................................................310
SYNC™ Troubleshooting.........................310
SYNC™ 3
General Information...................................319
Using Voice Recognition...........................327
Entertainment.............................................334
Phone..............................................................343
Navigation.....................................................349
Apps.................................................................353
Settings..........................................................355
SYNC™ 3 Troubleshooting.....................357
Accessories
Accessories...................................................370
Ford Protect
Ford Protect...................................................371
Scheduled Maintenance
General Maintenance Information.......373
Normal Scheduled Maintenance..........376
Special Operating Conditions ScheduledMaintenance.............................................379
Scheduled Maintenance Record...........381
Appendices
End User License Agreement.................392
Declaration of Conformity - VehiclesWith: SYNC 3.............................................417
Type Approvals.............................................417
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingTable of Contents
Low Tire Pressure Warning Lamp
It illuminates if the tire pressurein one or more tires is below thecorrect tire pressure.
Auto Start-Stop (If Equipped)
It illuminates to inform you whenthe engine shuts down or inconjunction with a message.
Service Engine Soon
If it illuminates when the engineis running this indicates amalfunction. The On BoardDiagnostics system has detected amalfunction of the vehicle emission controlsystem.
If it flashes, engine misfire may beoccurring. Increased exhaust gastemperatures could damage the catalyticconverter or other vehicle components.Drive in a moderate fashion (avoid heavyacceleration and deceleration) and haveyour vehicle immediately serviced.
It illuminates when you switch the ignitionon prior to engine start to check the bulband to indicate whether your vehicle isready for Inspection and Maintenance(I/M) testing.
Normally, it illuminates until the engine iscranked and automatically turns off if nomalfunctions are present. However, if after15 seconds it flashes eight times, thisindicates that your vehicle is not ready forInspection and Maintenance (I/M) testing.
See Catalytic Converter (page 146).
Powertrain Malfunction
If it illuminates when driving, apowertrain fault has beendetected. Contact yourauthorized dealer as soon possible.
Oil Pressure Warning Lamp
It illuminates when you switchthe ignition on.
If it illuminates when the engineis running this indicates a malfunction.Stop your vehicle as soon as it is safe todo so and switch the engine off. Check theengine oil level. If the oil level is sufficient,this indicates a system malfunction. Haveyour vehicle checked immediately. SeeEngine Oil Check (page 215).
Engine Coolant TemperatureWarning Lamp
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
Note:Do not restart the engine until thecause of overheating has been determinedand resolved.
Note:Do not resume your journey if itilluminates despite the level being correct.Have the system checked by your authorizeddealer immediately.
Illuminates when the enginecoolant temperature is high.Stop the vehicle as soon aspossible, switch off the engine and let cool.Check the coolant level. See EngineCoolant Check (page 217).
If it stays on after starting or illuminateswhen driving, this indicates a malfunction.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingInstrument Cluster
Brake System
ActionMessage
The system has detected a fault that requires service.Have your vehicle checked as soon as possible.Check Brake System
Battery and Charging System
ActionMessage
Stop your vehicle as soon as it is safe to do so andswitch off the ignition. Contact an authorized dealer.Electrical system overvoltageStop safely
Displays to warn of a low battery condition. Turn offall unneeded electrical accessories. Contact anauthorized dealer.
Battery low See manual
Tire Pressure Monitoring System
ActionMessage
Displays if the tire pressure in one or more tires is belowthe correct pressure. See Tire Pressure MonitoringSystem (page 271).
Tire Pressure Low
Tire Pressure Low Specified:
The system has detected a fault that requires service.Have your vehicle checked as soon as possible. SeeTire Pressure Monitoring System (page 271).
Tire Pressure Monitor Fault
Displays if the system detects a fault with a tire pres-sure sensor or the spare tire is in use. See Tire Pres-sure Monitoring System (page 271).If the warning message remains on after you havechecked the tire pressures, the system has detecteda fault that requires service. Have your vehicle checkedas soon as possible.
Tire Pressure Sensor Fault
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingInformation Displays
3.Remove the console.
4.Locate the lever and pull it out of thepark (P) position.
Automatic Transmission AdaptiveLearning
This feature may increase durability andprovide consistent shift feel over the lifeof your vehicle. A new vehicle ortransmission may have firm shifts, softshifts or both. This operation is considerednormal and does not affect function ordurability of the transmission. Over time,the adaptive learning process fully updatestransmission operation.
If Your Vehicle Gets Stuck In Mudor Snow
Note:Do not rock your vehicle if the engineis not at normal operating temperature ordamage to the transmission may occur.
Note:Do not rock your vehicle for morethan a minute or damage to thetransmission and tires may occur, or theengine may overheat.
If your vehicle gets stuck in mud or snow,it may be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts in a steady pattern.
Press lightly on the accelerator in eachgear.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingTransmission
USING FOUR-WHEEL DRIVE
Four-wheel drive uses all four wheels topower the vehicle. This increases traction,enabling you to drive over terrain and roadconditions that a conventional two-wheeldrive vehicle cannot. The 4WD system isactive all the time and requires no inputfrom the operator.
Note:Your 4WD vehicle is not intended foroff-road use. The 4WD feature gives yourvehicle some limited off-road capabilitiesin which driving surfaces are relatively level,obstruction-free and otherwise similar tonormal on-road driving conditions.Operating your vehicle under other thanthose conditions could subject the vehicleto excessive stress which might result indamage which is not covered under yourwarranty.
Note:A warning message will be displayedin the information display when an 4WDsystem fault is present See InformationMessages (page 96). An 4WD system faultwill cause the 4WD system to default tofront-wheel drive only mode. When thiswarning message is displayed, have yourvehicle serviced at an authorized dealer
Note:A warning message will be displayedin the information display if the 4WD systemhas overheated See InformationMessages (page 96). This condition mayoccur if the vehicle was operated in extremeconditions with excessive wheel slip, suchas deep sand. To resume normal 4WDfunction as soon as possible, stop thevehicle in a safe location and stop theengine for at least 10 minutes. After theengine has been restarted and the 4WDsystem has adequately cooled, the warningmessage will turn off and normal 4WDfunction will return.
Do not use a spare tire of a different sizeother than the tire provided. If themini-spare tire is installed, the 4WD systemmay disable automatically and enterfront-wheel drive only mode to protectdriveline components. This condition willbe indicated by a warning in theinformation display See InformationMessages (page 96). If there is a warningmessage in the information display fromusing the spare tire, this indicator shouldturn off after reinstalling the repaired orreplaced normal road tire and cycling theignition off and on. It is recommended toreinstall the repaired or replaced road tireas soon as possible. Major dissimilar tiresizes between the front and rear axlescould cause the 4WD system to stopfunctioning and default to front-wheeldrive or damage the 4WD system.
Driving In Special Conditions WithFour-Wheel Drive (4WD)
WARNING: If you are driving inslippery conditions that require tirechains or cables, then it is critical thatyou drive cautiously. Keep speeds down,allow for longer stopping distances andavoid aggressive steering to reduce thechances of a loss of vehicle controlwhich can lead to serious injury or death.If the rear end of your vehicle slides whilecornering, steer in the direction of theslide until you regain control of yourvehicle.
4WD vehicles are equipped for driving onsand, snow, mud and rough roads and haveoperating characteristics that aresomewhat different from conventionalvehicles, both on and off the highway.
Under severe operating conditions, the A/Cmay cycle on and off to protectoverheating of the engine.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingFour-Wheel Drive (If Equipped)
Basic operating principles in specialconditions
•Drive slower in strong crosswinds whichcan affect the normal steeringcharacteristics of your vehicle.
•Be extremely careful when driving onpavement made slippery by loose sand,water, gravel, snow or ice.
If Your Vehicle Goes Off the Edge of thePavement
•If your vehicle goes off the edge of thepavement, slow down, but avoid severebrake application, ease the vehicleback onto the pavement only afterreducing your speed. Do not turn thesteering wheel too sharply whilereturning to the road surface.
•It may be safer to stay on the apron orshoulder of the road and slow downgradually before returning to thepavement. You may lose control if youdo not slow down or if you turn thesteering wheel too sharply or abruptly.
•It often may be less risky to strike smallobjects, such as highway reflectors,with minor damage to your vehiclerather than attempt a sudden return tothe pavement which could cause thevehicle to slide sideways out of controlor rollover. Remember, your safety andthe safety of others should be yourprimary concern.
If Your Vehicle Gets Stuck
WARNING: Do not spin the wheelsat over 34 mph (55 km/h). The tires mayfail and injure a passenger or bystander.
Note:Do not rock the vehicle if the engineis not at normal operating temperature ordamage to the transmission may occur.
Note:Do not rock the vehicle for more thana few minutes or damage to thetransmission and tires may occur or theengine may overheat.
If your vehicle gets stuck in mud or snow itmay be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts, in a steady pattern. Presslightly on the accelerator in each gear.
If your vehicle is equipped withAdvanceTrac® with Roll StabilityControl™, it may be beneficial todisengage the AdvanceTrac® with RollStability Control™ system whileattempting to rock the vehicle.
Emergency Maneuvers
•In an unavoidable emergency situationwhere a sudden sharp turn must bemade, remember to avoid"over-driving" your vehicle (i.e., turn thesteering wheel only as rapidly and asfar as required to avoid theemergency). Excessive steering willresult in less vehicle control, not more.Additionally, smooth variations of theaccelerator and/or brake pedalpressure should be utilized if changesin vehicle speed are called for. Avoidabrupt steering, acceleration or brakingwhich could result in an increased riskof loss of vehicle control, vehiclerollover and/or personal injury. Use allavailable road surface to return thevehicle to a safe direction of travel.
•In the event of an emergency stop,avoid skidding the tires and do notattempt any sharp steering wheelmovements.
•If the vehicle goes from one type ofsurface to another (i.e., from concreteto gravel) there will be a change in theway the vehicle responds to amaneuver (steering, acceleration orbraking). Again, avoid these abruptinputs.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingFour-Wheel Drive (If Equipped)
Sand
When driving over sand, try to keep all fourwheels on the most solid area of the trail.Avoid reducing the tire pressures but shiftto a lower gear and drive steadily throughthe terrain. Apply the accelerator slowlyand avoid spinning the wheels.
Do not drive your 4WD vehicle in deepsand. This will cause the 4WD system tooverheat. After the system has cooleddown, normal 4WD function will return.
Under severe operating conditions, the A/Cmay cycle on and off to protectoverheating of the engine.
Avoid excessive speed because vehiclemomentum can work against you andcause the vehicle to become stuck to thepoint that assistance may be required fromanother vehicle. Remember, you may beable to back out the way you came if youproceed with caution.
Mud and Water
If you must drive through high water, driveslowly. Traction or brake capability maybe limited.
When driving through water, determine thedepth; avoid water higher than the bottomof the wheel rims (for cars) or the bottomof the hubs (for trucks) (if possible) andproceed slowly. If the ignition system getswet, the vehicle may stall.
Once through water, always try the brakes.Wet brakes do not stop the vehicle aseffectively as dry brakes. Drying can beimproved by moving your vehicle slowlywhile applying light pressure on the brakepedal.
Be cautious of sudden changes in vehiclespeed or direction when you are driving inmud. Even 4WD vehicles can lose tractionin slick mud. As when you are driving oversand, apply the accelerator slowly andavoid spinning your wheels. If the vehicledoes slide, steer in the direction of the slideuntil you regain control of the vehicle.
After driving through mud, clean off residuestuck to rotating driveshafts and tires.Excess mud stuck on tires and rotatingdriveshafts causes an imbalance thatcould damage drive components.
Note:Driving through deep water maydamage the transmission.
If the front or rear axle is submerged inwater, the axle lubricant and 4WD PTU(Power Transfer Unit) lubricant should bechecked and changed if necessary.
Driving on Hilly or Sloping Terrain
Note: Avoid driving crosswise or turning onsteep slopes or hills. A danger lies in losingtraction, slipping sideways and possiblyrolling over. Whenever driving on a hill,determine beforehand the route you willuse. Do not drive over the crest of a hillwithout seeing what conditions are on theother side. Do not drive in reverse over a hillwithout the aid of an observer.
Whenever driving on a hill, determinebeforehand the route you will use. Do notdrive over the crest of a hill without seeingwhat conditions are on the other side. Donot drive in reverse over a hill without theaid of an observer.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingFour-Wheel Drive (If Equipped)