2020 DODGE JOURNEY phone

3
4. Other Terms Of Your Warranties.................................14
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTYREPAIRS .................................................................................... 14
4.2. PRE-DELIVERY SERVICE .......................................................... 15
4.3. PRODUCTION CHANGES .......................................................... 15
5. Emission Warranties Required By Law......................16
5.1. FEDERAL EMISSION WARRANTY ............................................. 16 A. Parts Covered For Two Years Or 24,000 Miles.................. 16
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 17
6. How To Get Warranty Service ...................................... 18
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 18 A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes) ............................................................................. 18
B. In Canada And Mexico......................................................... 18
C. In A Foreign Country Outside Of North America................. 18
D. If You Move .......................................................................... 19
E. Notice ................................................................................... 19
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR CANADA ONLY * ........................................................... 19
A. Who Is Covered .................................................................... 19
B. What To Do........................................................................... 19
C. Covered Services ................................................................. 20
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND EMISSION PERFORMANCE WARRANTIES ...................... 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 23
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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4YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. YOUR LEGAL RIGHTS UNDER THESE
L
IMITED WARRANTIES

The warranties contained in this booklet are the only express warranties
that FCA US LLC ("FCA US") makes for your vehicle. These warranties give
you specific legal rights. You may also have other rights that vary from
state to state. For example, you may have some implied warranties,
depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the
time periods covered by the express written warranties contained in this
booklet.
If you use your vehicle primarily for business or commercial purposes, then
these implied warranties do not apply and FCA US LLC completely
disclaims them to the extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.

1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED

Your warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or
afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue
Some states do not allow incidental or consequential damages to be
excluded or limited, so this exclusion may not apply to you.

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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA US
LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exception are tires and Unwired
headphones. You pay nothing for these repairs. These warranty repairs or
adjustments — including all parts and labor connected with them — will be
made by an authorized dealer at no charge, using new or remanufactured
parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

The Roadside Assistance covers the cost of towing your vehicle to the
nearest Chrysler, Dodge, Jeep®, or Ram authorized dealer if your vehicle
becomes disabled as a result of a mechanical breakdown. If you choose to
go to another dealership, you will be responsible for the cost if the extra
distance exceeds 10 miles. Refer to “section 6.2” for information on how
to get towing service in the United States and Canada.

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HOW TO GET WARRANTY SERVICE19
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser for
use of the vehicle. Roadside Assistance services lasts for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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26HOW TO DEAL WITH WARRANTY PROBLEMS
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS

Here are the addresses and telephone numbers of the FCA US LLC
Customer Assistance Centers that can help you wherever you happen to
be. Contact the one that covers your area:
•In the United States:

FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 800-423-6343
To contact FCA US LLC by email
simply access the following website:
www.dodge.com
(click on the "Contact Us" button)

• In Canada:

FCA Canada Inc. Customer Service
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone Number (English): 800-465-2001
Phone Number (French): 800-387-9983
•
In Mexico:

Customer Relations Office
Prolongación Paseo de la Reforma 1240
Santa Fe, Cuajimalpa CP 05348
Ciudad de México
Phone Number (in Mexico):
800-505-1300
Phone Number (outside Mexico):
+(52) 55 50817568

• In Puerto Rico and US Virgin Islands:

Customer Service FCA Caribbean LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: 800-423-6343
Fax: (787) 782-3345
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