2020 DODGE GRAND CARAVAN maintenance

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1. Your Legal Rights Under These Limited Warranties ............................................................................... 4
1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES
NOT COVERED ............................................................................. 4
1.2. VOLUNTARY BINDING ARBITRATION PROVISION ...................... 5
2. What Is Covered Under FCA US LLC's Warranties ............................................................................... 6
2.1. BASIC LIMITED WARRANTY ........................................................6
A. Who Is Covered ....................................................................... 6
B. What Is Covered...................................................................... 6
C. Items Covered By Other Warranties ...................................... 6
D. Towing Costs Are Covered Under CertainCircumstances ........................................................................ 6
E. When It Begins ........................................................................ 7
F. When It Ends ........................................................................... 7
G. Registration And Operation Requirements........................... 7
H. If Your Vehicle Leaves the United States, including United States Possessions and Territories as Part
of the United States for Warranty Purposes ......................... 7
2.2. CORROSION WARRANTY ............................................................. 8 A. Who Is Covered ....................................................................... 8
B. What Is Covered...................................................................... 8
C. How Long It Lasts ................................................................... 8
D. What Is Not Covered .............................................................. 8 2.3. RESTRAINT SYSTEM LIMITED WARRANTY
(VEHICLES SOLD AND REGISTERED IN THE STATE
OF KANSAS ONLY).......................................................................8
2.4. POWERTRAIN LIMITED WARRANTY ............................................9 A. Who Is Covered .......................................................................9
B. What Is Covered......................................................................9
C. How Long It Lasts ...................................................................9
D. Towing Costs Are Covered......................................................9
E. Parts Covered ..........................................................................9
F. Other Provisions Of This Powertrain Limited Warranty...... 10
3. What Is Not Covered ......................................................... 11
3.1. MODIFICATIONS NOT COVERED .............................................. 11A. Some Modifications Do Not Void The Warranties But Are Not Covered ............................................................ 11
B. Modifications That WILL Void Your Warranties ................. 11
3.2. ENVIRONMENTAL FACTORS NOT COVERED ........................... 12
3.3. MAINTENANCE COSTS NOT COVERED .................................... 12
3.4. RACING NOT COVERED ............................................................ 12
3.5. CERTAIN KINDS OF CORROSION NOT COVERED ................... 13
3.6. OTHER EXCLUSIONS ................................................................ 13
3.7. TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT COVERED .......................................................................... 13
3.8. RESTRICTED WARRANTY ......................................................... 13
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4. Other Terms Of Your Warranties.................................14
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTYREPAIRS .................................................................................... 14
4.2. PRE-DELIVERY SERVICE .......................................................... 15
4.3. PRODUCTION CHANGES .......................................................... 15
5. Emission Warranties Required By Law......................16
5.1. FEDERAL EMISSION WARRANTY ............................................. 16 A. Parts Covered For Two Years Or 24,000 Miles.................. 16
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 17
6. How To Get Warranty Service ...................................... 18
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 18 A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes) ............................................................................. 18
B. In Canada And Mexico......................................................... 18
C. In A Foreign Country Outside Of North America................. 18
D. If You Move .......................................................................... 19
E. Notice ................................................................................... 19
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR CANADA ONLY * ........................................................... 19
A. Who Is Covered .................................................................... 19
B. What To Do........................................................................... 19
C. Covered Services ................................................................. 20
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND EMISSION PERFORMANCE WARRANTIES ...................... 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 23
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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12WHAT IS NOT COVERED
3.2. ENVIRONMENTAL FACTORS NOT COVERED

Your warranties do not cover damage caused by environmental factors
such as airborne fallout, bird droppings, insect damage, chemicals, tree
sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms,
lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting
the vehicle. This includes cracks and chips in glass, scratches and chips in
painted surfaces, or damage from collision.

3.3. MAINTENANCE COSTS NOT COVERED

Your warranties do not cover the costs of repairing damage caused by poor
or improper maintenance. Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s Manual. The warranties do not cover the costs of your vehicle’s normal or
scheduled maintenance — the parts and services that all vehicles routinely
need. Some of these parts and services, which your warranties do not
cover, include:
• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, bulbs, or fuses, unless those costs
result from a covered repair
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch linings
3.4. RACING NOT COVERED

Your warranties do not cover the costs of repairing damage or conditions
caused by racing, nor do they cover the repair of any defects that are found
as the result of participating in a racing event.

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22HOW TO GET WARRANTY SERVICE
6.3. EMERGENCY WARRANTY REPAIRS

If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep or Ram dealer,
follow the reimbursement procedure in “section 6.1 C”.

6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND
EMISSION PERFORMANCE WARRANTIES
A. WHAT TO DO

If your vehicle has failed an emissions test described in “section 5.2”:
• Take it to an authorized Chrysler, Dodge, Jeep or Ram dealer as soon as
possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be
required to show them.

B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE
I
NFORMATION

If you think your authorized dealer has wrongly denied you Federal
Emission Warranty or Emission Performance Warranty coverage, follow
the steps described in “section 7.1”. FCA US LLC will reply to you in writing
within 30 days after receiving your complaint or within the time limit
required by local or state law. If the owner is not notified within 30 days
that a Federal Emission Warranty or Emission Performance Warranty claim
is denied, the manufacturer must repair the vehicle free of charge.
If you want more information about getting service under the Federal
Emission Warranty or Emission Performance Warranty, or if you want to
report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance Division Warranty Claims
Environmental Protection Agency (EPA)
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460

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28MAINTENANCE
9. MAINTENANCE
9.1. GENERAL INFORMATION

It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Mainte -
nance Service guidelines in your Owner’s Manual. Regular, scheduled
maintenance is essential to trouble-free operation. If there is a dispute
between you and FCA US LLC concerning your maintenance of your
vehicle, FCA US LLC will require you to provide proof that your vehicle was
properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule
with routine service intervals which is included in your Owner's Manual. It
is essential to follow these required maintenance intervals for safe
trouble-free operation.

9.2. WHERE TO GO FOR MAINTENANCE

FCA US LLC recommends that you return to the authorized dealer from
whom you bought your vehicle for all maintenance service both during and
after the warranty periods. Although you can get warranty service from any
authorized dealer who sells your particular make, returning to your selling
authorized dealer will help ensure that all your service needs are met and
that you are completely satisfied. The dealership technicians are specifi -
cally trained to proficiently perform maintenance and repair procedures on
your vehicle.
Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all
your service needs are met and that you are completely satisfied. FCA US
LLC strongly recommends you use genuine FCA US LLC/Mopar parts to
maintain your vehicle.

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