2020 DODGE DURANGO maintenance

346SERVICING AND MAINTENANCE
STORING THE VEHICLE
If you are storing your vehicle for more than
21 days, we recommend that you take the
following steps to minimize the drain on your
vehicle's battery:
Disconnect the negative cable from battery.
Any time you store your vehicle or keep it out
of service (i.e., vacation) for two weeks or
more, run the air conditioning system at idle
for about five minutes in the fresh air and
high blower setting. This will ensure
adequate system lubrication to minimize the
possibility of compressor damage when the
system is started again.
BODYWORK
PROTECTION FROM ATMOSPHERIC
A
GENTS
Vehicle body care requirements vary according
to geographic locations and usage. Chemicals
that make roads passable in snow and ice and
those that are sprayed on trees and road
surfaces during other seasons are highly
corrosive to the metal in your vehicle. Outside parking, which exposes your vehicle to
airborne contaminants, road surfaces on which
the vehicle is operated, extreme hot or cold
weather and other extreme conditions will have
an adverse effect on paint, metal trim, and
underbody protection.
The following maintenance recommendations
will enable you to obtain maximum benefit from
the corrosion resistance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or
removal of paint and protective coatings from
your vehicle.
The most common causes are:
Road salt, dirt and moisture accumulation
Stone and gravel impact
Insects, tree sap and tar
Salt in the air near seacoast localities
Atmospheric fallout/industrial pollutants
BODY AND UNDERBODY MAINTENANCE
Cleaning Headlights
Your vehicle is equipped with plastic headlights
and fog lights that are lighter and less
susceptible to stone breakage than glass
headlights.
Plastic is not as scratch resistant as glass and
therefore different lens cleaning procedures
must be followed.
To minimize the possibility of scratching the
lenses and reducing light output, avoid wiping
with a dry cloth. To remove road dirt, wash with
a mild soap solution followed by rinsing.
Do not use abrasive cleaning components,
solvents, steel wool or other aggressive
material to clean the lenses.

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SERVICING AND MAINTENANCE347
PRESERVING THE BODYWORK
Washing
Wash your vehicle regularly. Always wash
your vehicle in the shade using Mopar Car
Wash, or a mild car wash soap, and rinse the
panels completely with clear water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar
Super Kleen Bug and Tar Remover to
remove.
Use a high quality cleaner wax, such as
Mopar Cleaner Wax to remove road film,
stains and to protect your paint finish. Take
care never to scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin
out the paint finish.
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercar -
riage at least once a month.
It is important that the drain holes in the
lower edges of the doors, rocker panels, and
trunk be kept clear and open.
If you detect any stone chips or scratches in
the paint, touch them up immediately. The
cost of such repairs is considered the respon -
sibility of the owner.
If your vehicle is damaged due to a collision
or similar cause that destroys the paint and
protective coating, have your vehicle repaired
as soon as possible. The cost of such repairs
is considered the responsibility of the owner.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
CAUTION!
Do not use abrasive or strong cleaning
materials such as steel wool or scouring
powder that will scratch metal and painted
surfaces.
Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or
removal of paint and decals.
7

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348SERVICING AND MAINTENANCE
INTERIORS
SEATS AND FABRIC PARTS
Use Mopar Total Clean to clean fabric
upholstery and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with
chemical solvents or abrasive cleaners. This will
weaken the fabric. Sun damage can also
weaken the fabric. If the belts need cleaning, use a mild soap
solution or lukewarm water. Do not remove the
belts from the vehicle to wash them. Dry with a
soft cloth.
Replace the belts if they appear frayed or worn
or if the buckles do not work properly.
PLASTIC AND COATED PARTS
Use Mopar Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster
Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When
cleaning the lenses, care must be taken to
avoid scratching the plastic.

1. Clean with a wet soft cloth. A mild soap
solution may be used, but do not use high
alcohol content or abrasive cleaners. If
soap is used, wipe clean with a clean damp
cloth.

2. Dry with a soft cloth.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable,
and if used in closed areas they may cause
respiratory harm.WARNING!
A frayed or torn belt could rip apart in a
collision and leave you with no protection.
Inspect the belt system periodically, checking
for cuts, frays, or loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system. Seat belt
assemblies must be replaced after a collision
if they have been damaged (i.e., bent
retractor, torn webbing, etc.).
CAUTION!
Direct contact of air fresheners, insect
repellents, suntan lotions, or hand sani -
tizers to the plastic, painted, or decorated
surfaces of the interior may cause perma -
nent damage. Wipe away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.

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SERVICING AND MAINTENANCE349
LEATHER PARTS
Mopar Total Clean is specifically recommended
for leather upholstery.
The leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small
particles of dirt can act as an abrasive and
damage the leather upholstery and should be
removed promptly with a damp cloth. Stubborn
soils can be removed easily with a soft cloth and
Mopar Total Clean. Care should be taken to
avoid soaking your leather upholstery with any
liquid. Please do not use polishes, oils, cleaning
fluids, solvents, detergents, or ammonia-based
cleaners to clean your leather upholstery.
Application of a leather conditioner is not
required to maintain the original condition. NOTE:
If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather
is designed for easy cleaning, and FCA recom
-
mends Mopar total care leather cleaner applied
on a cloth to clean the leather seats as needed.
GLASS SURFACES
All glass surfaces should be cleaned on a
regular basis with Mopar Glass Cleaner, or any
commercial household-type glass cleaner.
Never use an abrasive type cleaner. Use caution
when cleaning the inside rear window equipped
with electric defrosters or windows equipped
with radio antennas. Do not use scrapers or
other sharp instruments that may scratch the
elements.
When cleaning the rear view mirror, spray
cleaner on the towel or cloth that you are using.
Do not spray cleaner directly on the mirror.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean
leather upholstery, as damage to the
upholstery may result.
7

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354TECHNICAL SPECIFICATIONS
(Continued)
The MMT content of gasoline may not be
indicated on the gasoline pump; therefore, you
should ask your gasoline retailer whether the
gasoline contains MMT. MMT is prohibited in
Federal and California reformulated gasoline.
FUEL SYSTEM CAUTIONS
NOTE:
Intentional tampering with the emissions
control system can result in civil penalties being
assessed against you.
CARBON MONOXIDE WARNINGS
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni -
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor -
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.
CAUTION! (Continued)
WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to
prevent carbon monoxide poisoning:
Do not inhale exhaust gases. They contain
carbon monoxide, a colorless and odorless
gas, which can kill. Never run the engine in
a closed area, such as a garage, and never
sit in a parked vehicle with the engine
running for an extended period. If the
vehicle is stopped in an open area with the
engine running for more than a short
period, adjust the ventilation system to
force fresh, outside air into the vehicle.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly. Until repaired, drive with
all side windows fully open.

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MULTIMEDIA395
Care And Maintenance
Touchscreen
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry,
etc.), which could scratch the touchscreen
surface!
Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow the
solvent manufacturer's precautions and
directions.
UCONNECT 4 WITH 7-INCH DISPLAY
INTRODUCTION
Uconnect 4 With 7-inch Display

Uconnect 4 With 7-inch Display

NOTE:
Uconnect screen images are for illustration
purposes only and may not reflect exact soft -
ware for your vehicle.
1.
Radio

Press the Radio button on the touchscreen
to enter Radio Mode. The different tuner
modes, AM, FM, and SXM, can be selected
by pressing the corresponding buttons on
the touchscreen in Radio Mode.
2. Media Press the Media button on the touchscreen
to access media sources such as USB De -
vice, AUX, and Bluetooth® as long as the re -
quested media is present.
3. Climate Refer to “Climate Controls” in “Getting To
Know Your Vehicle” for further details.
4. Apps Press the Apps button on the touchscreen
to access Smartphone and Connected vehi -
cle options.
5. Controls Press the Controls button on the touch -
screen to adjust the heated and vented
seats or heated steering wheel
(if equipped).
9

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444
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a
rental vehicle at a minimal daily charge. If you
need a rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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448
INDEX
A
About Your Brakes......................................... 350Adaptive Cruise Control (ACC)
(Cruise Control).............................................. 208Adding Engine Coolant (Antifreeze)............... 322Adding Fuel.................................................... 238Additives, Fuel............................................... 352Adjust
Down.................................................... 38, 39Forward................................................ 38, 39Rearward.............................................. 38, 39Up......................................................... 38, 39Air BagAir Bag Operation...................................... 156Air Bag Warning Light................................ 153Driver Knee Air Bag................................... 157Enhanced Accident Response......... 161, 293Event Data Recorder (EDR)....................... 293If Deployment Occurs................................ 160Knee Impact Bolsters................................ 156Maintaining Your Air Bag System.............. 161Maintenance............................................. 161Redundant Air Bag Warning Light.............154Side Air Bags............................................. 157Transporting Pets...................................... 180Air Bag Light............................... 110, 153, 181
Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................ 311Air Conditioner Maintenance........................ 313Air Conditioner Refrigerant........................... 313Air Conditioner System................................. 313Air Conditioning................................................ 68Rear............................................................. 66Air Conditioning Filter.................... 70, 311, 314Air Conditioning System................................... 69Air Conditioning, Operating Tips....................... 69Air Filter........................................................ 311Air PressureTires......................................................... 336AlarmArm The System................................... 23, 24Disarm The System..................................... 24Rearm The System...................................... 24Security Alarm.......................................... 113Alarm SystemSecurity Alarm............................................. 23All Wheel Drive (AWD)................................... 199Alterations/ModificationsVehicle......................................................... 11Android Auto................................................. 442Antifreeze (Engine Coolant)........ 322, 355, 356Disposal................................................... 323
Anti-Lock Brake System (ABS)....................... 122Anti-Lock Warning Light................................ 116Apple CarPlay................................................ 442Arming SystemSecurity Alarm.............................................23Assist, Hill Start............................................. 128Audio Settings............................................... 402Audio Systems (Radio).................................. 361Auto Down Power Windows..............................71Automatic Headlights.......................................52Automatic High Beams.....................................51Automatic Temperature Control (ATC)..............69Automatic Transmission....................... 184, 193Adding Fluid..................................... 326, 360Fluid And Filter Change............................. 326Fluid Change............................................. 326Fluid Level Check...................................... 326Fluid Type............................... 326, 358, 360Special Additives...................................... 326Automatic Transmission Limp Home Mode... 197Aux Mode...................................................... 405Auxiliary Driving Systems.............................. 131Auxiliary Electrical Outlet (Power Outlet)..........87Auxiliary Power Outlet......................................87Axle Fluid....................................................... 358Axle Lubrication............................................ 360

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