2020 DODGE CHARGER service

EMISSION WARRANTIES REQUIRED BY LAW17
B. PARTS COVERED FOR EIGHT YEARS OR 80,000 MILES

If your vehicle has one of the following parts, this Federal Emission
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first, calculated from the start of the Basic Limited
Warranty as set forth in “section 2.1 E”. The covered parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)

5.2. EMISSION PERFORMANCE WARRANTY

This warranty supplements the Federal Emission Warranty under “section
5.1”. It lasts for two years or 24,000 miles on the odometer, whichever
occurs first. If your vehicle has one of the following parts: catalytic
converter or Powertrain Control Module (PCM), this Emission Performance
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first. These limits are counted from the time when your
Basic Limited Warranty begins under “section 2.1 E”. The Emission Perfor -
mance Warranty covers the cost of repairing or adjusting any components
or parts that might be needed for your vehicle to pass Federal Emission
Standards for a federally approved state or local emissions test, but only if: • Your vehicle has failed a federally approved state or local emissions test.
• Your vehicle has been maintained and operated properly up until it fails
such a test.
• You face a real penalty — for example, a fine or the loss of the use of your vehicle — because the vehicle has failed the test.
Refer to "section 6.4" (Getting Service Under The Federal Emission and
Performance Warranties), for further information on how to get service
under this warranty.

20_D_GW_EN_US_t.book Page 17

18HOW TO GET WARRANTY SERVICE
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES (WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES)

Warranty service must be done by an authorized Chrysler, Dodge, Jeep or
Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep or Ram dealer.

B. IN CANADA AND MEXICO

If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge, Jeep
or Ram dealership.

C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA

If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.

20_D_GW_EN_US_t.book Page 18

HOW TO GET WARRANTY SERVICE19
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser for
use of the vehicle. Roadside Assistance services lasts for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
20_D_GW_EN_US_t.book Page 19

20HOW TO GET WARRANTY SERVICE
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station. Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis
-
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys.

20_D_GW_EN_US_t.book Page 20

HOW TO GET WARRANTY SERVICE21

Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis -
tance will dispatch towing service to transport your vehicle to the closest
authorized Chrysler, Dodge, Jeep or Ram dealer. If you choose to go to
another dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles.
D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

20_D_GW_EN_US_t.book Page 21

22HOW TO GET WARRANTY SERVICE
6.3. EMERGENCY WARRANTY REPAIRS

If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep or Ram dealer,
follow the reimbursement procedure in “section 6.1 C”.

6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND
EMISSION PERFORMANCE WARRANTIES
A. WHAT TO DO

If your vehicle has failed an emissions test described in “section 5.2”:
• Take it to an authorized Chrysler, Dodge, Jeep or Ram dealer as soon as
possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be
required to show them.

B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE
I
NFORMATION

If you think your authorized dealer has wrongly denied you Federal
Emission Warranty or Emission Performance Warranty coverage, follow
the steps described in “section 7.1”. FCA US LLC will reply to you in writing
within 30 days after receiving your complaint or within the time limit
required by local or state law. If the owner is not notified within 30 days
that a Federal Emission Warranty or Emission Performance Warranty claim
is denied, the manufacturer must repair the vehicle free of charge.
If you want more information about getting service under the Federal
Emission Warranty or Emission Performance Warranty, or if you want to
report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance Division Warranty Claims
Environmental Protection Agency (EPA)
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460

20_D_GW_EN_US_t.book Page 22

HOW TO DEAL WITH WARRANTY PROBLEMS23
7. HOW TO DEAL WITH WARRANTY
P
ROBLEMS
7.1. STEPS TO TAKE
A. IN GENERAL

Normally, warranty problems can be resolved by your authorized dealer’s
sales or service departments. That is why you should always talk to your
authorized dealer’s service manager or sales manager first. But if you are
not satisfied with your dealer’s response to your problem, FCA US LLC
recommends that you do the following:
Step 1:
Discuss your problem with the owner or general manager of the authorized
dealership.
Step 2:
If your authorized dealer still cannot resolve the problem, contact the
FCA US LLC Customer Assistance Center in “section 7.2”.

B. WHAT FCA US LLC WILL DO

Once you have followed the two steps described in “section 7.1 A”, a
FCA US LLC representative at FCA US LLC headquarters will review your
situation. If it is something that FCA US LLC can help you with, FCA US LLC
will provide an authorized dealer with all the information and assistance
necessary to resolve the problem. Even if FCA US LLC cannot help you,
FCA US LLC will acknowledge your contact and explain FCA US LLC's
position.

C. IF YOUR PROBLEM STILL IS NOT RESOLVED FOR CUSTOMERS
R
ESIDING IN ARKANSAS, IDAHO, KENTUCKY, MINNESOTA AND
M
ONTANA ONLY

If you cannot resolve your warranty problem after following the two steps
described in “section 7.1 A”, and you live in Arkansas, Idaho, Kentucky,
Minnesota or Montana ONLY, you can contact the FCA US LLC Customer
Arbitration Process (CAP) in your area.
You may obtain a brochure describing FCA US LLC's CAP, including an
application, by calling 800-423-6343 for assistance.

20_D_GW_EN_US_t.book Page 23

24HOW TO DEAL WITH WARRANTY PROBLEMS

This service is strictly voluntary, and you may submit your dispute directly
to the CAP at no cost. The CAP is administered by an independent dispute
settlement organization and may be contacted in writing at the following
address:
National Center for Dispute Settlement
Customer Arbitration Process FCA US LLC
P.O. Box 515315
Dallas, TX 75251-5315
The CAP reviews only vehicle disputes involving FCA US LLC ("FCA US")
Limited Warranty or a FCA US LLC/Mopar Part Limited Warranty. The CAP
does not review disputes involving the sale of a new or used vehicle,
personal injury/property damage claims, disputes relating to design of the
vehicle or part, or disputes which are already the subject of litigation. The CAP will need the following information from you:

1. Legible copies of all documents and repair orders relevant to
your case
2. Vehicle Identification Number (VIN) of your vehicle
3. A brief description of your unresolved concern
4. The identity of your servicing/selling dealer
5. The date(s) of repair(s) and mileage at the time
6. Current vehicle mileage
7. A description of the action you expect to resolve your concern
20_D_GW_EN_US_t.book Page 24