2020 CITROEN RELAY height

54
Safety
Engage a gear corresponding to the speed to
prevent the engine stalling.
► To manually deactivate the system, press the
button; the indicator lamp goes out.
The function may be unavailable if the brakes overheat. Wait a few minutes for
them to cool down before trying again.
Malfunction
When a malfunction of the Hill Assist
Descent Control system occurs, this
warning lamp lights up.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Seat belts
Inertia reel
The seat belts are equipped with an inertia reel
which allows the strap length to automatically
adjust to your shape. The seat belt returns to its
storage automatically when it is not used.
The inertia reels are fitted with a device which
automatically locks the strap in the event of a
collision, emergency braking or if the vehicle rolls
over. It can be released by pulling the strap firmly
and then releasing it so that it reels in slightly.
Pyrotechnic pretensioning
This system improves safety in the event of a
frontal or side impact.
Activation/Deactivation
When starting the vehicle, this system is
deactivated.




► Press this button to activate/deactivate the
system.
When the button indicator lamp comes on, the
system is activated.
This system is active up to approximately 19
mph (30 km/h).
Above approximately 19 mph (30 km/h), the
system is automatically deactivated but the
button indicator lamp remains on.
The system is automatically reactivated as soon
as the speed returns below approximately 19
mph (30 km/h).
Malfunction
When a malfunction of the intelligent
traction control system occurs, this
warning lamp lights up.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Load inertia control
The actual total weight of a commercial vehicle
can vary considerably depending on its load.
The centre of gravity of the vehicle can therefore
move in the longitudinal direction and even in
height.
Each of these variations has repercussions
on braking, traction, cornering behaviour and
overturning.
The load inertia control estimates the actual total
weight of the vehicle by analysing its behaviour,
during acceleration and braking phases.
This system then adapts the intervention of the
DSC and ASR systems according to the weight
distribution of the vehicle. In critical situations,
your vehicle therefore remains more safely on its
trajectory.
Hill Assist Descent
Control
Descent assistance system on roads with low
grip (mud, gravel, etc.) or with a steep gradient.
This system reduces the risk of the vehicle
slipping or running out of control as it moves
downhill.
It maintains the vehicle at a constant speed
during a descent by acting independently and
differentially on the brakes.
Activation / Deactivation
When starting the vehicle, the system is
deactivated.




► With the speed below 19 mph (30 km/h),
press this button to activate the system; the
button indicator lamp lights up.
When the vehicle begins its descent, you can
release the accelerator and brake pedals; the
button indicator lamp flashes.
The brake lamps automatically light up when the
function is activated.
If the speed exceeds 19 mph (30 km/h), the
system is automatically deactivated but the
button indicator lamp remains on.
The system is automatically reactivated as soon
as the speed returns below 19 mph (30 km/h).
You can depress the accelerator or brake pedal again at any time.
For the system to activate, the slope
must be greater than 8%.
Do not use the system with the gearbox in
neutral.

55
Safety
5Engage a gear corresponding to the speed to
prevent the engine stalling.
► To manually deactivate the system, press the
button; the indicator lamp goes out.
The function may be unavailable if the brakes overheat. Wait a few minutes for
them to cool down before trying again.
Malfunction
When a malfunction of the Hill Assist
Descent Control system occurs, this
warning lamp lights up.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Seat belts
Inertia reel
The seat belts are equipped with an inertia reel
which allows the strap length to automatically
adjust to your shape. The seat belt returns to its
storage automatically when it is not used.
The inertia reels are fitted with a device which
automatically locks the strap in the event of a
collision, emergency braking or if the vehicle rolls
over. It can be released by pulling the strap firmly
and then releasing it so that it reels in slightly.
Pyrotechnic pretensioning
This system improves safety in the event of a
frontal or side impact.
Depending on the severity of the impact, the
pyrotechnic pretensioning system instantly
tightens the seat belts against the body of the
occupants.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on.
Force limiter
This system reduces the pressure of the seat
belt on the chest of the occupant, thus improving
their protection.
In the event of an impact
Depending on the nature and
seriousness of the impacts, the pyrotechnic
device may trigger before and independently
of airbag deployment. Deployment of the
pretensioners is accompanied by a slight
discharge of harmless smoke and a noise,
due to the activation of the pyrotechnic
cartridge incorporated in the system.
In all cases, the airbag warning lamp comes
on.
Following an impact, have the seat belt
system checked, and if necessary replaced,
by a CITROËN dealer or a qualified
workshop.
Front seat belts
The driver's seat is fitted with a pyrotechnic
pretensioner and a force limiter.
On versions with a front passenger airbag, the
passenger's seat is also fitted with a pyrotechnic
pretensioner and a force limiter.
The front bench seat is fitted with two seat belts.
If you install a front bench seat as an
accessory, it must be fitted with approved
seat belts.
Seat belts not fastened warning lamp
When the vehicle is started, this warning
lamp comes on, accompanied by an
increasing audible signal, if the driver and/or the
front passenger has not fastened their seat belt.
This alert works equally well for versions with an
individual passenger front seat as for versions
with a two-seat front bench seat.
Height adjustment

► On the driver's side or the side passenger
seat side, squeeze the control with the belt

56
Safety
Airbags

The airbags have been designed to optimise the
safety of the occupants in the event of a serious
collision; they work in conjunction with the force
limiting seat belts.
In the event of a serious collision, electronic
detectors record and analyse any abrupt
deceleration of the vehicle:
– if there is a violent impact, the airbags deploy
instantly and help better protect occupants of the
vehicle; immediately after the impact, the airbags
deflate rapidly in order not to hinder the visibility
or the possible exit of the occupants.
– in the case of a minor or rear impact or in
certain rollover conditions, the airbags are not
deployed; the seat belt alone contributes towards
ensuring your protection in these situations.
The airbags do not operate when the
engine is not running.
This equipment will only deploy once. If a
second impact occurs (during the same or a
subsequent accident), the airbag will not be
deployed again.
return and slide the whole thing, then release to
lock.
The belt associated with the central seat is not
height adjustable.
If the driver's seat belt is unfastened,
START mode of Stop & Start will not be
invoked. The engine can then only be
restarted using the key.
Rear seat belts

The rear seats / bench seats are fitted with
three-point inertia reel seat belts.
The central seat has a guide and an inertia reel,
which are attached to the backrest.
Each side seat is provided with a support to
hang the belt buckle when not in use.
Fastening
► Pull the strap, then insert the tongue in the
buckle.
► Check that the seat belt is fastened correctly
by pulling the strap.
Unlocking
► Press the red button on the buckle.
► Guide the seat belt as it is reeled in.
Advice
The driver must ensure that passengers
use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not interchange the seat belt buckles, as
they will not fulfil their role fully.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible on the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
In order to be effective, a seat belt:
– must be tightened as close to the body as
possible;
– must be pulled in front of you with a smooth
movement, ensuring that it is not twisted;
– must only be used to secure one person;
– must not show signs of tearing or fraying;
– must not be changed or modified, in order
to avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than one
and a half metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all repairs on your vehicle's
seat belts, go to a qualified workshop with
the skills and equipment needed, which a
CITROËN dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.

64
Driving
Driving recommendations
► Observe the driving regulations and remain
vigilant whatever the traffic conditions.
► Monitor your environment and keep your
hands on the wheel to be able to react to
anything that may happen any time.
► Drive smoothly, anticipate the need for
braking and maintain a longer safety distance,
especially in bad weather.
► Stop the vehicle to carry out operations that
require close attention (such as adjustments).
► During long trips, take a break every two
hours.
Important!
Never leave the engine running in a
closed space without sufficient
ventilation. Internal combustion engines emit
toxic exhaust gases such as carbon
monoxide. Danger of poisoning and death!
In severe wintry conditions (temperature
below -23°C), let the engine run for 4
minutes before moving off, to ensure the
correct operation and durability of the
mechanical components of your vehicle
(engine and gearbox).
Never drive with the parking brake
applied . Risk of overheating and
damage to the braking system!
Do not park the vehicle or leave the
engine running on a flammable
surface (dry grass, dead leaves, etc.). The
exhaust system of your vehicle is very hot,
even several minutes after the engine stops.
Risk of fire!
Never leave a vehicle unattended with
the engine running. If you have to leave
your vehicle with the engine running, apply
the parking brake and put the gearbox into
neutral or position N or P (depending on the
type of gearbox).
Never leave children inside the vehicle
unsupervised.
To assure the durability of your vehicle and your safety, remember that certain precautions,
described hereafter, should be taken when
driving your vehicle :
Manoeuvre cautiously, at low speed
The dimensions of your vehicle differ from those
of a light vehicle, in width, in height, as well as in
length, and some obstacles will be more difficult
to notice.
Manoeuvre slowly.
Before turning, check that there are no obstacles
at mid-height along the sides.
Before reversing, check that there are no
obstacles, particularly at high level behind the
vehicle. Be aware of the external dimensions, if ladders
are fitted.
Load the vehicle correctly
With a load carried, the vehicle must remain
within the maximum authorised weight, the
Gross Vehicle Weight.
To avoid upsetting the balance of the vehicle,
the load should be centred and the heaviest part
placed on the floor in front of the rear wheels.
It is inadvisable to place heavy loads on a roof
rack.
Loading also implies adherence to the maximum
load of the roof bar anchor points. Adhere to
the maximum permissible weight, according to
CITROËN dealer specifications.
Loads must be securely lashed down.
A load that is not properly secured inside the
vehicle may affect vehicle handling and create a
risk of accident.
If your vehicle is fitted with a drop-side back, the
height and width of the load must remain within
the overall dimensions of the vehicle.
Drive the vehicle in a prudent and efficient
way
Take corners gently.
Anticipate the need to brake as the stopping
distance is increased, particularly on wet or icy
roads.
Be aware of the effect of side winds on the
vehicle.
Effective eco-driving saves fuel; accelerate
progressively, anticipate the need to slow down
and adapt your speed to suit the situation.
Indicate changes of direction well in advance so
that you are seen by other road users.
Take care
The tyres must be inflated to at least the
pressures indicated on the label, even over-
inflated by 0.2 to 0.3 bar for long journeys.
On flooded roads
We strongly advise against driving on flooded
roads, as this could cause serious damage to
the engine or gearbox, as well as to the electrical
systems of your vehicle.


If you are obliged to drive on a flooded road:
► check that the depth of water does not
exceed 15 cm, taking account of waves that
might be generated by other users,
► deactivate the Stop & Start function,
► drive as slowly as possible without stalling. In
all cases, do not exceed 6 mph (10 km/h),
► do not stop and do not switch off the engine.

65
Driving
6Effective eco-driving saves fuel; accelerate
progressively, anticipate the need to slow down
and adapt your speed to suit the situation.
Indicate changes of direction well in advance so
that you are seen by other road users.
Take care
The tyres must be inflated to at least the
pressures indicated on the label, even over-
inflated by 0.2 to 0.3 bar for long journeys.
On flooded roads
We strongly advise against driving on flooded
roads, as this could cause serious damage to
the engine or gearbox, as well as to the electrical
systems of your vehicle.


If you are obliged to drive on a flooded road:
► check that the depth of water does not
exceed 15 cm, taking account of waves that
might be generated by other users,
► deactivate the Stop & Start function,
► drive as slowly as possible without stalling. In
all cases, do not exceed 6 mph (10 km/h),
► do not stop and do not switch off the engine.
On leaving the flooded road, as soon as safety
conditions allow, make several light brake
applications to dry the brake discs and pads.
If in doubt about the state of your vehicle,
contact a CITROËN dealer or a qualified
workshop.
In case of towing
Driving with a trailer places greater
demands on the towing vehicle and
requires extra care from the driver.
Respect the maximum towable weights.
At altitude: reduce the maximum load by
10% per 1,000 metres of altitude; the density
of the air decreases with altitude and the
performance of the engine reduces.
New vehicle: do not pull a trailer before
having driven at least 620 miles (1,000
kilometres).
If the outside temperature is high, let the
engine idle for 1 to 2 minutes after the
vehicle comes to a stop, to help it to cool.
Before setting off
Nose weight
► Distribute the load in the trailer so that the
heaviest items are as close as possible to the
axle and the nose weight (at the point where it
joins your vehicle) approaches the maximum
permitted without exceeding it.
Tyres
► Check the tyre pressures of the towing
vehicle and of the trailer, observing the
recommended pressures.
Lighting
► Check the electrical signalling on the trailer
and the headlamp beam height of your vehicle.
If a genuine CITROËN towing device is
used, the rear parking sensors will be
deactivated automatically to avoid the audible
signal.
When driving
Cooling
Towing a trailer uphill increases the temperature
of the coolant. The maximum towable load
depends on the gradient and the exterior
temperature. The cooling capacity of the fan
does not increase with engine speed.
► Reduce speed and lower the engine speed,
so as to limit the heating-up.
In all cases, pay attention to the coolant
temperature.
If this warning lamp and the STOP
warning lamp come on, stop the vehicle
and switch off the engine as soon as possible.

72
Driving
The inflation pressures defined for the vehicle can be found on the tyre pressure
label.
Tyre pressures should be checked when the
tyres are "cold" (vehicle stopped for 1 hour or
after a journey of less than 6 miles (10 km) at
moderate speeds). Otherwise, add 0.3 bar to
the pressures shown on the label.
For more information on Identification
markings, including the tyre pressure label,
refer to the corresponding section.
The tyre pressure measurement unit can be configured with the MODE button: in
the "Tyre pressure measurement” menu, select
"psi/bar/kPa".
For more information on Vehicle configuration
(MODE), refer to the corresponding section.
Under-inflation alert
This is signalled by the fixed illumination of this warning lamp, accompanied by an
audible signal and, depending on equipment, the
display of a message.
In the event of an anomaly noted on just one of
the tyres, depending on equipment, the symbol
or the message displayed identifies it.
► Reduce speed immediately, avoid excessive
steering movements and avoid sudden braking.
► Stop the vehicle as soon as it is safe to do
so.
The loss of pressure detected does not always cause visible bulging of the tyre.
Do not rely on just a visual check.
► Using a compressor, such as the one in
the temporary puncture repair kit, check the
pressures of the four tyres when cold.
► If it is not possible to make this check
immediately, drive carefully at reduced speed.
► In the event of a puncture, use the
temporary puncture repair kit or the spare wheel
(depending on equipment).
The alert is kept active until the tyre/tyres concerned is/are reinflated, repaired or
replaced.
Malfunction
The flashing and then fixed illumination of this warning lamp, accompanied by the
illumination of the service warning lamp, and
depending on equipment, the display of a
message, indicates a fault with the system.
In this case, the tyre pressures are no longer
monitored.
This alert is also displayed if at least one wheel is not equipped with a sensor.
Contact a CITROËN dealer or a qualified
workshop to have the system checked or,
following a puncture, to have the original wheel,
equipped with a sensor, refitted.
Pneumatic suspension

If the vehicle is equipped with pneumatic
suspension, it is possible to change the height
of the rear sill, in order to facilitate loading or
unloading.




There is a normal sill level, as well as 3 higher
levels (from +1 to +3) and 3 lower levels (from
-1 to -3). Each level reached is displayed on the
instrument panel display screen.
Loading sill height manual
correction
Adjusting the platform sill up or down
► A quick press on one of the controls selects
the upper or lower level. Each press (diode lit)
increases or decreases by one level.
A long press on one of the controls selects the
maximum corresponding level (-3 or +3).
Returning to the normal sill height
► Press the same number of times in the
opposite direction of the displayed position.
Deactivation/Reactivation
► Press and hold both controls simultaneously
to deactivate/reactivate the system.
Deactivation is confirmed by the lighting of the
control LEDs.
Beyond a speed of 3 mph (5 km/h), the
system reactivates automatically.
Loading sill height
automatic correction
Beyond a speed of 12 mph (20 km/h), the
system automatically restores the rear sill height
to its normal level.

73
Driving
6Loading sill height manual
correction
Adjusting the platform sill up or down
► A quick press on one of the controls selects
the upper or lower level. Each press (diode lit)
increases or decreases by one level.
A long press on one of the controls selects the
maximum corresponding level (-3 or +3).
Returning to the normal sill height
► Press the same number of times in the
opposite direction of the displayed position.
Deactivation/Reactivation
► Press and hold both controls simultaneously
to deactivate/reactivate the system.
Deactivation is confirmed by the lighting of the
control LEDs.
Beyond a speed of 3 mph (5 km/h), the
system reactivates automatically.
Loading sill height
automatic correction
Beyond a speed of 12 mph (20 km/h), the
system automatically restores the rear sill height
to its normal level.
Malfunction
If a fault occurs with the system, this
warning lamp comes on.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Driving with the suspension set too high
or too low poses risk of damaging
components under the body.
The height may be adjusted automatically to
take account of changes in temperature or
loading.
You must avoid using this control in the
following circumstances:
– when working underneath the vehicle,
– when changing a wheel,
– when the vehicle is being transported by
lorry, train, ferry, boat, etc.
To avoid damaging the vehicle or injuring
anyone, check that there is nothing or no
person that might be close to or come into
contact with the vehicle, before raising or
lowering the suspension.
Driving and manoeuvring
aids - General
recommendations
Driving and manoeuvring aids cannot, in
any circumstances, replace the need for
vigilance on the part of the driver.
The driver must comply with the Highway
Code, must remain in control of the vehicle in
all circumstances and must be able to retake
control of it at all times. The driver must adapt
the speed to climactic conditions, traffic and
the state of the road.
It is the driver's responsibility to constantly
check the traffic, to assess the relative
distances and speeds of other vehicles and to
anticipate their movements before indicating
and changing lane.
The systems cannot exceed the limits of the
laws of physics.
Driving aids
You should hold the steering wheel
with both hands, always use the interior and
exterior rear view mirrors, always keep the
feet close to the pedals and take a break
every two hours.
Manoeuvring aids
The driver must always check the
surroundings of the vehicle before and during

94
Practical information

► Pull the control located on the side of the
dashboard towards you.
On the outside

► Open the lock using the key.
► Hold towball 4 firmly in one hand; using
the other hand, pull and turn wheel 5 fully in a
clockwise direction; do not release the wheel.
► Extract the towball from the bottom of its
carrier 1.
► Release the wheel; this automatically stops in
the unlocked position (position B).
► Refit the protective plug to the carrier .
► Carefully stow the towball in its bag away
from knocks and dirt.
Maintenance
Correct operation is only possible if the towball
and its carrier are kept clean.
Before cleaning the vehicle with a high-pressure
jet wash, the towball must be removed and the
protective plug fitted to the carrier.
Apply the label provided to a clearly visible area, close to the carrier or in the
boot.
Go to a CITROËN dealer or a qualified
workshop for any work on the towbar system.
Roof-mounted carrying
systems


For safety reasons and to avoid damaging the
roof, it is imperative to use a carrying system
(roof bars or roof rack) approved for the vehicle.
Roof bars can only be fitted on H1 or H2 height
versions of vans, combis and minibuses. On
minibuses, check the presence of a roof air
conditioning unit.
The carrying device must be fixed to the
anchorage points on the roof of the vehicle: 6,
8 or 10, depending on the wheelbase of the
vehicle.
Observe the fitting instructions and the
conditions of use in the guide supplied with the
carrying device.
Maximum roof load, evenly distributed:
150 kg, for all versions, within the limits
of the gross vehicle weight (GVW).
Roofs cannot be equipped with a
carrying system on H3 height versions.
Strictly observe the legal provisions in
force concerning the maximum volume
measurements.
For more information on the Technical
data of the vehicle, and in particular on
the dimensions, refer to the corresponding
section.
Bonnet
Opening
Before doing anything under the bonnet,
deactivate the Stop & Start system to
avoid the risk of injury related to an automatic
change to START mode.
On the inside
This operation must only be done with the
vehicle stationary and the driver’s door open.