2020 CITROEN C4 service

22
Instruments
The remaining range is no longer calculated. The drive train power
gradually decreases.
The heating and air conditioning are switched
off (even if the thermal comfort consumption
indicator is not at the "ECO" level).
Flow indicator (Electric)
The flow indicator displays the energy flows in
the vehicle in real time.
It is available in the " Personal 1"/"Personal 2"
display modes of the instrument panel.
For more information on the Display modes,
refer to the corresponding section.


The indicator changes colour depending on how
energy from the traction battery is being used:
Blue: energy consumption
Green: energy recovery
This indicator does not represent the battery's actual level of charge.
Thermal comfort
consumption indicator
(Electric)
(Depending on version)
It is available in the " Personal 1"/"Personal 2"
display modes of the instrument panel.
For more information on the Display modes,
refer to the corresponding section.


The gauge shows the consumption of the
traction battery's electrical energy by the thermal
comfort devices in the passenger compartment.
The devices in question are the heating and air
conditioning systems.
This equipment can be used:
–

If the vehicle is not plugged in, when the
READY

lamp is lit.
–

If the vehicle is plugged in, when the ignition is
switched on ("Lounge" mode).
Selecting ECO

mode limits the performance of
some of this equipment. The thermal comfort
consumption indicator then moves into the
"ECO" zone.
To quickly heat or cool the passenger compartment, feel free to temporarily
select the maximum heating or cooling
setting.
When the heating is on maximum, the gauge
on the thermal comfort consumption indicator
is in the MAX zone. When the air conditioning
is on maximum, it stays in the ECO zone.
Excessive use of thermal comfort equipment,
particularly at low speed, can significantly
decrease the vehicle's range.
Remember to optimise equipment settings
upon achieving the desired level of comfort,
and adjust them if necessary whenever you
start the vehicle.
After an extended period without using the
heating, you may notice a slight odour during
the first few minutes of use.
Manual test
This function allows you to check certain
indicators and display the alerts log.
It can be accessed via the "Check" button
in the Driving/Vehicle touch screen
menu.
Depending on version, the following information
is displayed on the instrument panel:
–

Engine oil level.
–


Next service due.
–


T

yre pressures.
–

Driving range associated with the

AdBlue® and
the SCR system (BlueHDi Diesel).
–

Current alerts.

25
Instruments
1This system gives access to the following elements:
–

Audio system and telephone controls and
display of

related information.
–

V
ehicle function and equipment setting menus.
For safety reasons, always stop the
vehicle before performing operations
that require sustained attention.
Some functions are not accessible while
driving.
Recommendations
Do not use pointed objects on the touch screen.
Do not touch the touch screen with wet hands.
Use a soft, clean cloth to clean the touch screen.
Main controls
With the ignition off: system start-up
With the engine running: mute
Volume adjustment
Access to menus
Return to the previous screen or confirm
After a few moments with no action on
the second page, the first page is
displayed automatically.
Menus
Radio
Media
Telephone
Driving
Activation, deactivation and settings for
certain functions.
Settings
Main system settings.
For more information about the menus,
refer to the sections describing the audio
and telematics systems.
10-inch touch screen

This system gives access to the following elements:
–

Permanent display of the time and outside
temperature (a blue warning lamp appears if
there is a risk of ice).
–


Heating/air conditioning system controls
(depending on version).
– Vehicle functions and equipment setting
menus.
–

Audio system and telephone controls and
display of related information.
–


Display of visual manoeuvring aid functions
(visual parking sensor information, Park

Assist,
etc.).
–

Internet services and display of
related
information.
–

Navigation system controls and
display

of related information (depending on
version).
For safety reasons, always stop the
vehicle before performing operations
that require sustained attention.
Some functions are not accessible while
driving.
Recommendations
This screen is of the capacitive type.
– Do not use pointed objects on the touch
screen.
–

Do not touch the touch screen with wet hands.
–


Use a soft, clean cloth to clean the touch
screen.
Principles
Use this button to access the menus, then
press the buttons that appear on the
touch screen.

30
Access
Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, remove the key from
the ignition or take the electronic key with you
when leaving the vehicle, even for a short
time.
Purchasing a second-hand vehicle
Have the key codes memorised by a
CITROËN dealer, to ensure that the keys in
your possession are the only ones able to
start the vehicle.
Proximity Keyless Entry
and Start
This is a Keyless Entry and Start system.
It enables automatic vehicle locking/unlocking
simply by detecting the electronic key.
As long as the driver has the electronic key
on their person, the vehicle unlocks as they
approach and locks when they walk away.
If the electronic key is present in an area
between 2 and 7 m from the vehicle for more
than 30 minutes, the system is deactivated to
preserve the battery.
Key recognition zones:


Zone A: welcome lighting on approaching
the vehicle (between 3 and 5 metres from the
vehicle).
Zone B: automatic locking on leaving the vehicle
(about 2
metres from the vehicle).
Zone C: automatic unlocking on approaching
the vehicle (between 1 and 2
metres from the
vehicle).
The automatic functions are configured via the Driving/Vehicle touch screen
menu.
Unlocking the vehicle

Selective unlocking is configured via the
Driving/Vehicle touch screen menu.
Selective unlocking is deactivated by default.
Complete unlocking
The vehicle (doors and boot) unlocks:
► Either automatically as the driver approaches
in zone
C, if the automatic functions are
activated.
►

Or by gently pressing the driver's door
handle.
Unlocking, and alarm deactivation (depending
on version), is confirmed by the flashing of the
direction indicators.
Depending on version, the door mirrors unfold.
If the electronic key remains around the
vehicle (zones A, B or C) for more than
15 minutes without action, the automatic
functions are deactivated. To unlock or lock
the vehicle, use the remote control or press
the driver's door handle.
If using the door handle does not lock/unlock
the vehicle, bring the electronic key closer
and repeat the desired action.
Selective unlocking
Driver’s door and fuel/charging flap
They unlock:
►

Either automatically when approaching the
driver

’s door, if the automatic functions are
activated.

36
Access




System which protects and provides a deterrent
against theft and break-ins.
Exterior perimeter monitoring
The system checks for opening of the vehicle.
The alarm is triggered if anyone tries to open a
door, the boot or the bonnet, for example.
Interior volumetric monitoring
The system checks for any variation in volume in
the passenger compartment.
The alarm is triggered if anyone breaks a
window, enters the passenger compartment or
moves inside the vehicle.
Self-protection function
The system checks whether any of its
components are out of service.
The alarm is triggered if the battery, the central
control or the siren wiring is put out of service or
damaged.
Work on the alarm system
Contact a CITROËN dealer or a qualified
workshop.
Locking the vehicle with full
alarm system
Activation
► Switch off the ignition and exit the vehicle.
► Lock or deadlock the vehicle using the
remote control or by pressing on the driver's
door handle.
When the monitoring system is active, the red
indicator lamp in the button flashes once per
second and the direction indicators come on for
about 2 seconds.
The exterior perimeter monitoring is activated
after 5 seconds and the interior volumetric
monitoring after 45 seconds.
The alarm does not activate when locking automatically from a distance.
If an opening (door, boot or bonnet) is not
properly closed, the vehicle is not locked,
but the exterior perimeter monitoring will be
activated after 45 seconds, at the same time
as the interior volumetric monitoring.
Deactivation
► Press the remote control unlocking
button.
or
►

Unlock the vehicle by pressing the driver
’s
door handle.
The monitoring system is deactivated: the
indicator lamp in the button goes off and the
direction indicators flash for about 2 seconds.
After unlocking using the remote
control
If the vehicle automatically locks itself again
(as happens if a door or the boot is not
opened within 30 seconds of unlocking), the
monitoring system is automatically activated.
Locking the vehicle
with exterior perimeter
monitoring only
Deactivate the interior volumetric monitoring to
avoid the unwanted triggering of the alarm, in
certain cases such as:
–

Slightly open window
.
–

W
ashing the vehicle.
–

Changing a wheel.
–


T
owing the vehicle.
–

T
ransport on a ship or ferry.
Deactivating interior volumetric
monitoring
► Switch off the ignition and within 10 seconds
press the alarm button until the indicator lamp is
on fixed.
►

Exit the vehicle.
►


Immediately lock the vehicle using the remote
control or by pressing on the driver's door
handle.

46
Ease of use and comfort
windscreen, or from the inside in air recirculation
mode.
Controls
Depending on version, the controls are
accessible in the Climate touch screen menu
or are grouped together on the centre console
panel.
Air distribution

1. Windscreen demisting/de-icing vents
2. Front side window demisting/de-icing vents
3. Adjustable and closable side air vents
4. Adjustable and closable central air vents
5. Air outlets to the front footwells
6. Air outlets to the rear footwells
7. Adjustable and closable air vents
Advice
Using the ventilation and air
conditioning system
►

T

o ensure that air is distributed evenly,
keep the external air intake grilles at the base
of the windscreen, the nozzles, the vents, the
air outlets and the air extractor in the boot
free from obstructions.
►

Do not cover the sunshine sensor located
on the dashboard; this sensor is used to
regulate the automatic air conditioning
system.
►


Operate the air conditioning system for at
least 5 to 10 minutes once or twice a month to
keep it in good working order

.
►

If the system does not produce cold air
,
switch it off and contact a CITROËN dealer or
a qualified workshop.
When towing a large load on a steep gradient
in high temperatures, switching off the air
conditioning increases the available engine
power, enhancing the towing capacity.
Avoid driving for too long with the ventilation off or with prolonged operation
of interior air recirculation. Risk of misting and
deterioration of the air quality!
If the interior temperature is very high
after the vehicle has stood for a long
time in the sunshine, air the passenger
compartment for a few moments.
Put the air flow control at a setting high
enough to quickly change the air in the
passenger compartment.
Condensation created by the air
conditioning results in a discharge of
water underneath the vehicle. This is perfectly
normal.
Servicing the ventilation and air
conditioning system
►

Ensure that the passenger compartment
filter is in good condition and have the filter
elements replaced regularly

.
We recommend using a composite passenger
compartment filter. Its specific active additive
helps protect against polluting gases and bad
smells.
►

T

o ensure correct operation of the
air conditioning system, have it checked
according to the recommendations in the
Manufacturer’s service schedule.
Stop & Start
The heating and air conditioning systems
only operate when the engine is running.
Temporarily deactivate the Stop & Start
system to maintain a comfortable temperature
in the passenger compartment.

66
Safety
General safety
recommendations
Do not remove the labels attached in
different places on your vehicle. They
include safety warnings as well as
identification information for the vehicle.
For all work on your vehicle, use a
qualified workshop that has the technical
information, skills and equipment required, all
of which a CITROËN dealer is able to
provide.
Depending on country regulations,
certain safety equipment may be
mandatory: high visibility safety vests,
warning triangles, breathalysers, spare bulbs,
spare fuses, fire extinguisher, first aid kit, mud
flaps at the rear of the vehicle, etc.
Installing electrical accessories:
– The fitting of electrical equipment or
accessories not approved by CITROËN may
cause excessive current consumption and
faults and failures with the electrical system
of your vehicle. Contact a CITROËN dealer
for information on the range of approved
accessories.
–

As a safety measure, access to the
diagnostic socket, used for the vehicle's
electronic systems, is reserved strictly for
CITROËN dealers or qualified workshops,
equipped with the special tools required (risk
of malfunctions of the vehicle's electronic
systems that could cause breakdowns or
serious accidents). The Manufacturer cannot
be held responsible if this advice is not
followed.
–

Any modification or adaptation not intended
or authorised by CITROËN or carried out
without meeting the technical requirements
defined by the Manufacturer will result in the
suspension of the commercial warranty

.
Installation of accessory radio
communication transmitters
Before installing a radio communication
transmitter with an external aerial, you must
without fail contact a CITROËN dealer for
the specification of transmitters which can
be fitted (frequency, maximum power, aerial
position, specific installation requirements),
in line with the Vehicle Electromagnetic
Compatibility Directive (2004/104/EC).
Declarations of conformity for radio
equipment
The relevant certificates are available on the
http://service.citroen.com/ACddb/ website.
Hazard warning lamps



► Pressing this red button causes all the
direction indicators to flash.
They can work with the ignition switched off.
Automatic operation of hazard warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
They can be turned off by pressing the button
again.

67
Safety
5Horn

► Press the central part of the steering wheel.
Pedestrian horn (Electric)
This system alerts pedestrians that the vehicle is approaching.
The pedestrian horn operates once the vehicle
is moving and at speeds of up to 19 mph
(30
km/h), in forward or reverse gear.
This function cannot be deactivated.
Malfunction
In the event of a malfunction, this warning
lamp comes on on the instrument panel.
Have it checked by a CITROËN dealer or a
qualified workshop.
* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** Depend ing on the geographic coverage provided by the "eCall (SOS)" and "ASSISTANCE" systems.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
Emergency or assistance
call




1. eCall (SOS)
2. ASSISTANCE
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall
(SOS) system provides direct contact
to the emergency services and is fully built
into the vehicle. This contact is made either
automatically via the sensors built into the
vehicle, or by pressing button 1.
According to the country of sale, the eCall
(SOS)
system
corresponds to the systems PE112,
ERAGLONASS, 999, etc.
The eCall
(SOS) system is activated by default.
► To make an emergency call manually, press
button 1 for more than 2 seconds.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall
(SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
In the event that a serious accident is
detected by the sensors built into the
vehicle, such as the airbag control unit, an
emergency call is made automatically.
The eCall (SOS) system is a public
service of general interest and is
free-of-charge.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.

68
Safety
– The indicator lamp flashes red: replace the
back-up battery .
–

The indicator lamp is fixed red: system
malfunction.

The emergency and assistance call
services may not work.
–

If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Regulation - GDPR) and Directive 2002/58/
EC of the European Parliament and the
Council, and in particular, seeks to protect
the vital interests of the data subject, in
accordance with Article 6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
* Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems and the official national language chosen by the owner of the
vehicle.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13 hours.
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall
be notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or
involves a disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.
ASSISTANCE
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.