2020 CITROEN BERLINGO VAN tail

245
Touch screen BLUETOOTH audio system
10The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►
Have the aerial checked by a dealer
.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►

Press the "
Radio Settings "
button then
select "Update list". The radio reception is
cut off while searching for available stations
(approximately 30
seconds).
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►
Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

. The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►

Start playback from the device.
T
rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
Ambient noise affects the quality of the
telephone call. ►


Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
►
Reduce ambient noise (close windows,
reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
There is a difference in sound quality
between audio sources.
T

o allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
►

Check that the sound settings are appropriate
to the sources listened to.

Adjust the sound
functions to the middle position.
When the engine is off, the system switches
off after several minutes of use.

250
CITROËN Connect Radio
Air conditioning
21,518,5

Manage various temperature and air flow
settings.
Applications
Viewing photos
Insert a USB memory stick in the USB port.
To protect the system, do not use a USB hub.
The system can read folders and image files in
the formats: .tiff; .gif; .jpg/jpeg; .bmp and .png.
Press Applications to display the main
page.
Press "Photos".
Select a folder.
Select an image to view.
Press this button to display the details of
the photo.
Press the back arrow to go back a level.
Managing messages
Press Applications to display the main
page.
Press "SMS".
Select the "SMS” tab.
Press this button to select the display
settings for messages.
Press this button to search and select a
recipient.
Select the "Quick messages” tab.
Press this button to select the display
settings for messages.
Press this button to write a new message.
Press the bin alongside the selected
message to delete it.
Press this button alongside the selected
message to display the secondary page.
Press this button to edit and modify the
existing text.
Press this button to write a new message.
Press the bin to delete the message.
Radio
Selecting a station
Press Radio Media to display the main
page.
Press one of the buttons to perform an
automatic search for radio stations.
Or
Move the slider to manually search for
frequencies up or down.
Or
Press the frequency.
Enter the FM and AM waveband values
using the virtual keypad.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.

255
CITROËN Connect Radio
11There may be a pause before applications become available,
depending on the quality of the network.
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–
“Streaming" (streaming: wireless playing of
audio files on the telephone),
–
"Mobile internet data ".
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.
Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "PHONE" button to access the
secondary page.
Press "Bluetooth connection" to
display the list of paired devices.
Press the "Details" button for a paired
device.
Select one or more profiles.
Press "OK" to confirm.
Managing paired telephones
This function lets you connect or disconnect a
device or delete a pairing.
Press Telephone to display the main
page.

258
CITROËN Connect Radio
Press this button to set the time zone.
Select the display format for the time
(12h/24h).
Activate or deactivate summer time (+1 hour).
Activate or deactivate GPS synchronisation (UTC).
Press the back arrow to save the settings.
The system may not automatically manage the change between winter and
summer time (depending on the country of
sale).
Setting the date
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Date and time".
Select "Date".
Press this button to set the date.
Press the back arrow to save the date.
Select the display format for the date.
Press the back arrow again to confirm.
Time and date setting is only available if
"GPS Synchronisation:" is deactivated.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function in the upper bar
to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►


Have the aerial checked by a dealer
.I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
►

Press the round arrow on the "List" tab on the
"Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►
Press the round arrow on the "List" tab on the
"Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

.
The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start.

259
CITROËN Connect Radio
11The connected device does not automatically
launch playback.
►
Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
Android

Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►

Use genuine USB cables to ensure
compatibility

.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►

Check the Google
Android Auto or Apple
website to see which countries are supported.
The volume of the telephone connected in
Bluetooth mode is inaudible. The volume depends on both the system and the
telephone.
►

Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
►
Reduce ambient noise (close windows, turn
down ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►

Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa. ►


Modify the balance setting or the distribution
setting to obtain the desired sound quality
.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
►
Check that the sound settings are appropriate
to the sources listened to.
Adjust the sound
functions to the middle position.
When the engine is off, the system switches
off after several minutes of use.
When the engine is switched off, the system's
operating time depends on the state of charge of
the battery.
The switch-off is normal: the system
automatically goes into energy economy mode
and switches off to maintain an adequate charge
in the battery.
►

Start the vehicle’
s engine to increase the
charge of the battery.

271
CITROËN Connect Nav
12Displaying charging station
details
Press Navigation to display the main
page.
Press this button to display the list of
services.
Press "POI on map" to display the list
of points of interest.
Press one of the buttons to search for
"Stations".
Activate/deactivate "Stations".
Press this button to display a secondary
page.
Select the "Settings" tab.
Select the desired connector type.
Press "OK" to save.
Displaying weather
information
Press Navigation to display the main
page.
Press this button to display the list of
services.
Select "View map".
Select "Weather".
Press this button to display basic
information.
Press this button to display detailed
weather information.
The temperature displayed at 6 a.m. will be the maximum temperature for the day.
The temperature displayed at 6 p.m. will be
the minimum temperature for the night.
Applications
USB sockets
Depending on equipment, for more information
on the USB sockets compatible with CarPlay® or
Android Auto applications, refer to the "Ease of
use and comfort" section.
For the list of compatible smartphones,
visit the Manufacturer's website in your
country.
Synchronising a smartphone enables
users to display applications that support
the smartphone’s CarPlay
® or Android Auto
technology on the vehicle’s screen. For
CarPlay
® technology, the CarPlay® function
must first be activated on the smartphone.
Unlock the smartphone for the communication
process between the smartphone and the
system to work.
As principles and standards are constantly
changing, we recommend keeping the
smartphone's operating system up-to-
date, together with the date and time on
the smartphone and the system.
Connectivity
Press Applications to display the main
page.
Press "Connectivity" to access the CarPlay
® or
Android Auto functions.
CarPlay® smartphone
connection
Depending on country.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
The "CarPlay " function requires the use of
a compatible smartphone and compatible
applications.
Connect the USB cable. The smartphone
charges when connected by the USB
cable.
Press "Telephone" to display the
CarPlay® interface.
Or
Connect the USB cable. The smartphone
charges when connected by the USB
cable.

277
CITROËN Connect Nav
12Telephone
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the system name in the list of
detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
Or
Select "Search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–
“Streaming" (streaming: wireless playing of
audio files on the telephone),
–
"Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation,
after first activating smartphone connection
sharing.
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.
Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Bluetooth connection" to display
the list of paired devices.
Press the "Details" button.
Select one or more profiles.
Press "OK" to confirm.

279
CITROËN Connect Nav
12Press this button to sort contacts by
Surname+first name or by First
name+surname.
The "Email" function allows email addresses to be entered for a contact,
but the system is not able to send emails.
Managing messages
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Messages" to display the list of
messages.
Select the "All", "Incoming " or "Sent”
tab.
Select the details of the message chosen
in one of the lists.
Press "Answer" to send a quick message
stored in the system.
Press "Call" to start the call.
Press "Play" to listen to the message.
Access to "Messages " depends on the
compatibility between the smartphone
and the onboard system.
Some smartphones retrieve messages or
email messages more slowly than others.
Managing quick messages
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Quick messages " to display the
list of messages.
Select the "Delayed", "My arrival", "Not
available" or "Other" tab, enabling you to
create new messages.
Press "Create" to write a new message.
Select the message chosen in one of the
lists.
Press "Transfer" to select one or more
recipients.
Press "Play" to start playing the message.
Managing email
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Email" to display the list of
messages.
Select the "Incoming", "Sent" or "Not
read” tab.
Select the message chosen in one of the lists.
Press "Play" to start playing the message.
Access to email messages depends on the compatibility between the
smartphone and the onboard system.
Settings
Audio settings
Press Settings to display the main page.
Select "Audio settings".
Then select "Ambience", "Position", "Sound ",
"Voice" or "Ringtone ".
Press "OK" to save the settings.
The balance/distribution (or spatialisation
with the Arkamys© system) uses audio
processing to adjust the sound quality
according to the number of passengers in the
vehicle.
Available only with the front and rear speaker
configuration.
The Ambience setting (choice of 6 ambiances) as well as for Bass, Medium
and Treble are different and independent for
each audio source.
Activate or deactivate "Loudness".