2020 CHEVROLET TRAX radio

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Customer Information 317
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 317
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 319
Customer Assistance for Text Telephone (TTY) Users . . . . . 320
Online Owner Center . . . . . . . . . 320
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 321
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 321
Scheduling Service Appointments . . . . . . . . . . . . . . . 323
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 323
Collision Damage Repair . . . . . 324
Publication Ordering Information . . . . . . . . . . . . . . . . . . 326
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 328
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 328
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 329
Cybersecurity . . . . . . . . . . . . . . . . . 329
Event Data Recorders . . . . . . . . 329
OnStar . . . . . . . . . . . . . . . . . . . . . . . 330
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Customer Information 327
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 329
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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334 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 327.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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336 OnStar
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
342 Index
IndexA
About Driving the Vehicle . . . . . . . . . 2
Accessories andModifications . . . . . . . . . . . . . . . . . . 215
Accessory Power . . . . . . . . . . . . . . . 181
Add-On Electrical Equipment . . . 212
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 306
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 39
Agreements Trademarks and License . . . . . 153
Air Cleaner/Filter, Engine . . . . . . . 225
Air Conditioning . . . . . . . . . . . . . . . . 155
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 158
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 158
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 157
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 66
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 59
Passenger Sensing System . . . . 61
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 59 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 59
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 58
Where Are the Airbags? . . . . . . . . 56
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 65
Passenger Status Indicator . . . 101
Readiness Light . . . . . . . . . . . . . . 101
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 64
System Check . . . . . . . . . . . . . . . . . . 55
Alarm Vehicle Security . . . . . . . . . . . . . . . . 26
Alert Side Blind Zone (SBZA) . . . . . . 204
All-Season Tires . . . . . . . . . . . . . . . . 256
All-Wheel Drive . . . . . . . . . . . . 191, 236
AM-FM Radio . . . . . . . . . . . . . . . . . . . 134
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 136
Antilock Brake System (ABS) . . . 192 Warning Light . . . . . . . . . . . . . . . . . 105
Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . . . 288
Interior . . . . . . . . . . . . . . . . . . . . . . . . 293

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
346 Index
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . 327
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Front Seat Armrest . . . . . . . . . . . . . . 40
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 37
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 40
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 209
Economy, Driving for Better . . . 162
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . .211
Filling the Tank . . . . . . . . . . . . . . . 209
Foreign Countries . . . . . . . . . . . . 209
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 109
Prohibited Fuels . . . . . . . . . . . . . . 208
Recommended . . . . . . . . . . . . . . . 208
Top Tier . . . . . . . . . . . . . . . . . . . . . . 208
Fuses
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 249
Fuses and Circuit Breakers . . . 248
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 252 Fuses (cont'd)
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 254
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 240
GaugesFuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Tachometer . . . . . . . . . . . . . . . . . . . . . 99
Trip Odometer . . . . . . . . . . . . . . . . . . 99
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 96
General Information Service and Maintenance . . . . . 298
Towing . . . . . . . . . . . . . . . . . . . . . . . . .211
Vehicle Care . . . . . . . . . . . . . . . . . . 214
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 87
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 321
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 241
Hazard Warning Flashers . . . . . . . 124
Head Restraints . . . . . . . . . . . . . . . . . 36 Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 241
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 241
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 123
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On Light . . . . . . . . . . .110
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . . 111
Heated Front Seats . . . . . . . . . . . . . . 40
Heated Mirrors . . . . . . . . . . . . . . . . . . . 30
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 180
Heating . . . . . . . . . . . . . . . . . . . . . . . . . 155
High-Beam On Light . . . . . . . . . . . . 110
Hill and Mountain Roads . . . . . . . . 167
Hill Start Assist (HSA) . . . . . . . . . . 193
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Hydraulic Clutch . . . . . . . . . . . . . . . . 225

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 349
OnStar Emergency . . . . . . . . . . . . . 332
OnStar Overview . . . . . . . . . . . . . . . 331
OnStar Security . . . . . . . . . . . . . . . . 333
OnStar System . . . . . . . . . . . . . . . . . 141
Operate Pedal Light . . . . . . . . . . . . 106
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Overheating, Engine . . . . . . . . . . . . 231
Overview . . . . . . . . . . . . . . . . . . . . . . . 130 Instrument Panel . . . . . . . . . . . . . . . . 5
Owner Manual Indicator . . . . . . . . 104
P
Park
Shifting Out of . . . . . . . . . . . . . . . . 183
Park Assist . . . . . . . . . . . . . . . . . . . . . 201
Parking . . . . . . . . . . . . . . . . . . . . . . . . . 184 Brake . . . . . . . . . . . . . . . . . . . . . . . . . 192
Brake and P (Park)Mechanism Check . . . . . . . . . . 238
Extended . . . . . . . . . . . . . . . . . . . . . 184
Over Things That Burn . . . . . . . 184
Ultrasonic Sensor Light . . . . . . . 107
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 101
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Passenger Sensing System . . . . . 61 Perchlorate Materials
Requirements, California . . . . . . 215
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . .118
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 148
Bluetooth . . . . . . . . . . . . . . . . 143, 144
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 22
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 95
Protection, Battery . . . . . . . . . . . . 128
Reduced Engine Light . . . . . . . . .110
Retained Accessory (RAP) . . . 181
Seat Adjustment . . . . . . . . . . . . . . . . 38
Steering Fluid . . . . . . . . . . . . . . . . . 232
Windows . . . . . . . . . . . . . . . . . . . . . . . 31
Power Steering Warning
Lights . . . . . . . . . . . . . . . . . . . . . . . . . 106
Pregnancy, Using Seat Belts . . . . 52
Privacy Vehicle Data Recording . . . . . . . 329
Program Courtesy Transportation . . . . . . 323
Prohibited Fuels . . . . . . . . . . . . . . . . 208 Proposition
65 Warning,
California . . . . . . . . . . . .214, 236, 282,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 326
R
RadioAM-FM . . . . . . . . . . . . . . . . . . . . . . . 134
Satellite . . . . . . . . . . . . . . . . . . . . . . . 136
Radio Frequency Statement . . . . 327
Radio Reception . . . . . . . . . . . . . . . . 136
Reading Lamps . . . . . . . . . . . . . . . . . 126
Rear Seat Armrest . . . . . . . . . . . . . . . 46
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 42
Rear Vision Camera (RVC) . . . . . 199
Rear Window Washer/Wiper . . . . . 94
Rearview Mirrors . . . . . . . . . . . . . . . . 30
Automatic Dimming . . . . . . . . . . . . . 31
Reclining Seatbacks . . . . . . . . . . . . . 39
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 309
Records
Maintenance . . . . . . . . . . . . . . . . . . 312
Recreational Vehicle Towing . . . . 286