2020 CHEVROLET TRAX phone

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Infotainment System 151
.Maximum Startup Volume: This
setting adjusts the maximum
volume of the infotainment
system when you start the
vehicle. Use the controls on the
infotainment display to set the
desired startup volume.
. Audbile Touch Feedback: This
setting determines if sounds play
when you touch the infotainment
display or press any
infotainment control on the
center stack.
Favorites
Touch and the following may
display:
. Manage Favorites: Touch to
display a list of Audio or Mobile
Devices favorites.
Favorites can be moved,
renamed, or deleted.
To move, touch and hold the
favorite, and then drag up or
down to rearrange the position.
. Set Number of Audio Favorites:
Touch to select how many
favorites pages can be viewed from the audio application.
Select Auto for the system to
automatically adjust this number
based on the number of favorites
you have saved. Touch Auto, 5,
10, 15, 20, 25, 30, 35, or 40.
About
Touch to view the infotainment
system software information.
Return to Factory Settings
Touch and the following may
display:
. Reset Vehicle Settings: Resets
all vehicle settings for the
current user.
Touch Cancel or Reset.
. Erase Settings and Personal
Data: Erases app data settings,
user profiles, and personal data
including mobile device data.
Touch Cancel or Erase.
Apps
The menu may contain the
following: Android Auto
This feature allows you to interact
directly with your phone on the
infotainment display. See
Apple
CarPlay and Android Auto 0148.
Touch Off or On.
Apple CarPlay
This feature allows you to interact
directly with your phone on the
infotainment display. See Apple
CarPlay and Android Auto 0148.
Touch Off or On.
Audio
Depending on the current audio
source, different options will be
available.
Touch and the following may
display:
. Tone Settings: Touch to adjust
Equalizer, Fade/Balance,
or Sound Mode. See
“Infotainment System Sound
Menu” inAM-FM Radio 0134.
. Auto Volume: This feature
adjusts the volume based on the
vehicle speed.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
152 Infotainment System
Touch Off, Low, Medium-Low,
Medium, Medium-High, or High.
. Manage Favorites: Touch to
display a list of Audio or Mobile
Devices favorites.
Favorites can be moved,
renamed, or deleted.
To move, touch and hold the
favorite, and then drag up or
down to rearrange the position.
. Set Number of Audio Favorites:
Touch to select how many
favorites pages can be viewed
from the audio application. The
auto setting will automatically
adjust this number based on the
number of favorites you have
saved. Select Auto, 5, 10, 15,
20, 25, 30, 35, or 40.
. RDS: This allows RDS to be
turned off or on.
Touch Off or On
. Explicit Content Filter: This
allows Explicit Content Filter to
be turned off or on.
Touch Off or On .
Manage Phones: Touch to
connect to a different phone
source, disconnect a phone,
or delete a phone.
. Reset Music Index: This allows
the music index to be reset if
you are having difficulty
accessing all of the media
content on your device.
Touch YES or NO.
Phone
Touch and the following may
display:
. My Number: Displays the cell
phone number of the Bluetooth
connected device.
. Privacy: Only show call alerts in
cluster.
Touch Off or On.
. Sort Contacts: Touch to sort by
first or last name.
. Re-sync Device Contacts:
This allows the device contacts
to re-sync if you are having
difficulty accessing all of the
contacts on your cell phone. .
Delete All Vehicle Contacts:
Touch to delete all vehicle stored
contacts.
Vehicle
This menu allows adjustment of
different vehicle features. See
Vehicle Personalization 0118.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Infotainment System 153
Trademarks and
License Agreements
FCC Information
SeeRadio Frequency Statement
0 327.
Bluetooth
The Bluetooth word mark and logos
are owned by the Bluetooth
®SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards. Apple is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and
iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com or
www.siriusxm.ca. SiriusXM service
only available in the 48 contiguous
United States and Canada.
In Canada: Some deterioration of
service may occur in extreme
northern latitudes. This is beyond
the control of SiriusXM Satellite
Radio.
Explicit Language Notice: Channels
with frequent explicit language are
indicated with an
“XL”preceding the
channel name. Channel blocking is
available for SiriusXM Satellite
Radio receivers by notifying
SiriusXM:
. USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
. Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer,
hack, manipulate, or otherwise
make available any technology or
software incorporated in receivers
compatible with the SiriusXM
Satellite Radio System or that
support the SiriusXM website, the
Online Service or any of its content.
Furthermore, the AMBER voice
compression software included in

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
162 Driving and Operating
Safe driver behavior and
understanding of the environment
can help avoid a rollover crash in
any type of vehicle, including utility
vehicles.
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible:
.Set the climate controls to the
desired temperature after the
engine is started, or turn them
off when not required.
. Avoid fast starts and accelerate
smoothly.
. Brake gradually and avoid
abrupt stops.
. Avoid idling the engine for long
periods of time.
. When road and weather
conditions are appropriate, use
cruise control. .
Always follow posted speed
limits or drive more slowly when
conditions require.
. Keep vehicle tires properly
inflated.
. Combine several trips into a
single trip.
. Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
. Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area. To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
.
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Driving and Operating 163
.Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts047. .
Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
(Continued)
Warning (Continued)
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Customer Information 317
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 317
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 319
Customer Assistance for Text Telephone (TTY) Users . . . . . 320
Online Owner Center . . . . . . . . . 320
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 321
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 321
Scheduling Service Appointments . . . . . . . . . . . . . . . 323
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 323
Collision Damage Repair . . . . . 324
Publication Ordering Information . . . . . . . . . . . . . . . . . . 326
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 328
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 328
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 329
Cybersecurity . . . . . . . . . . . . . . . . . 329
Event Data Recorders . . . . . . . . 329
OnStar . . . . . . . . . . . . . . . . . . . . . . . 330
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
318 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by BBB National Programs, Inc. to
settle automotive disputes regarding
vehicle repairs or the interpretation
of the New Vehicle Limited
Warranty. Although you may be
required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556235) - 2020 - CRC - 9/19/19
Customer Information 319
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text