Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
350 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
OnStar 361
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
OnStar 363
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0246. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Connected Services 369
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Index 375
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . 57
HVAC . . . . . . . . . . . . . . . . . . . . . . 157, 161
I
Ignition Positions . . . . . . . . . . . . . . . 182
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 30
Indicator Pedestrian Ahead . . . . . . . . . . . . 129
Vehicle Ahead . . . . . . . . . . . . . . . . 129
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 79
Information Publication Ordering . . . . . . . . . . 354
Infotainment . . . . . . . . . . . . . . . . . . . . 156
Infotainment System . . . . . . . . . . . . 358
Instrument Cluster . . . . . . . . . 115, 118
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . 100
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 32
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 312
K
Keyless EntryRemote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 284
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 152
Daytime Running (DRL) . . . . . . 149
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 152
Exterior Controls . . . . . . . . . . . . . . 147
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 155
License Plate . . . . . . . . . . . . . . . . . 272
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 125
On Reminder . . . . . . . . . . . . . . . . . 133
Reading . . . . . . . . . . . . . . . . . . . . . . 153
Lane Change Alert (LCA) . . . . . . . 225
Lane Keep Assist (LKA) . . . . . . . . 227
Lane Keep Assist Light . . . . . . . . . 128
Lap-Shoulder Belt . . . . . . . . . . . . . . . 59
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 94
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 84 LED Lighting . . . . . . . . . . . . . . . . . . . . 271
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 154
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Illumination Control . . . . . . . . . . . 152
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Lights Airbag Readiness . . . . . . . . . . . . . 123
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 128
Brake System Warning . . . . . . . 127
Charging System . . . . . . . . . . . . . 124
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 125
Cruise Control . . . . . . . . . . . . . . . . 133
Door Ajar . . . . . . . . . . . . . . . . . . . . . 133
Electric Parking Brake . . . . . . . . 127
Engine Oil Pressure . . . . . . . . . . 131
Flash-to-Pass . . . . . . . . . . . . . . . . . 149
Front Fog Lamp . . . . . . . . . . . . . . 132
High-Beam On . . . . . . . . . . . . . . . . 132
High/Low Beam Changer . . . . . 149
Lane Keep Assist . . . . . . . . . . . . . 128
Low Fuel Warning . . . . . . . 131, 132
Seat Belt Reminders . . . . . . . . . . 122
Security . . . . . . . . . . . . . . . . . . . . . . 132
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Index 377
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . .110
Overheating, Engine . . . . . . . . . . . . 262
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . 215
Parking Brake and P (Park)
Mechanism Check . . . . . . . . . . 267
Extended . . . . . . . . . . . . . . . . . . . . . 189
Over Things That Burn . . . . . . . 189
Parking or Backing Assistance Systems . . . . . . . . . . 215
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 123
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Passenger Sensing System . . . . . 71
Pedestrian Ahead Indicator . . . . . 129
Perchlorate Materials Requirements, California . . . . . . 249
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 138 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 20
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Outlets . . . . . . . . . . . . . . . . . . . . . . . .110
Protection, Battery . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . 187
Seat Adjustment . . . . . . . . . . . . . . . . 42
Windows . . . . . . . . . . . . . . . . . . . . . . . 35
Pregnancy, Using Seat Belts . . . . 62
Privacy Vehicle Data Recording . . . . . . . 357
Program Courtesy Transportation . . . . . . 351
Prohibited Fuels . . . . . . . . . . . . . . . . 230
Proposition 65 Warning,
California . . . . . . . . . . . .248, 266, 312,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 354
R
Radio Frequency Statement . . . . 355
Reading Lamps . . . . . . . . . . . . . . . . . 153
Rear Camera Mirror . . . . . . . . . . . . . 33
Rear Climate Control System . . . 161
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 49Heated . . . . . . . . . . . . . . . . . . . . . . . . . 52 Rear Vision Camera (RVC) . . . . . 215
Rear Window Washer/Wiper . . . . 108
Rearview Mirrors . . . . . . . . . . . . . . . . 32
Automatic Dimming . . . . . . . . . . . . . 32
Reclining Seatbacks . . . . . . . . . . . . . 43
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 338
Records Maintenance . . . . . . . . . . . . . . . . . . 340
Recreational Vehicle Towing . . . . 315
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 349
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 16
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 77
Maintenance . . . . . . . . . . . . . . . . . . 339
Replacing Airbag System . . . . . . . . 77
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 64
Reporting Safety Defects Canadian Government . . . . . . . . 356
General Motors . . . . . . . . . . . . . . . 356
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Index 379
Speedometer . . . . . . . . . . . . . . . . . . . 120
StabiliTrakOFF Light . . . . . . . . . . . . . . . . . . . . . 129
Start Assist, Hill . . . . . . . . . . . . . . . . . 197
Start Vehicle, Remote . . . . . . . . . . . 16
Starter Switch Check . . . . . . . . . . . 267
Starting the Engine . . . . . . . . . . . . . 184
Steering . . . . . . . . . . . . . . . . . . . . . . . . 168 Heated Wheel . . . . . . . . . . . . . . . . 106
Wheel Adjustment . . . . . . . . . . . . 106
Wheel Controls . . . . . . . . . . . . . . . 106
Stop/Start System . . . . . . . . . . . . . . 185
Storage Areas Cargo ManagementSystem . . . . . . . . . . . . . . . . . . . . . . 101
Center Console . . . . . . . . . . . . . . . 101
Glove Box . . . . . . . . . . . . . . . . . . . . 100
Instrument Panel . . . . . . . . . . . . . 100
Roof Rack System . . . . . . . . . . . . 103
Storage Compartments . . . . . . . . . 100
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 177
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 37
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Engine Air Filter Life . . . . . . . . . . 257 System (cont'd)
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 219
Infotainment . . . . . . . . . . . . . 156, 358
Roof Rack . . . . . . . . . . . . . . . . . . . . 103
Systems Driver Assistance . . . . . . . . . . . . . 213
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 120
Text Telephone (TTY) Users . . . . 348
Theft-Deterrent Systems . . . . . . . . . 30Immobilizer . . . . . . . . . . . . . . . . . . . . . 30
Third-Row Seats . . . . . . . . . . . . . . . . . 53
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
All-Season . . . . . . . . . . . . . . . . . . . . 284
Buying New Tires . . . . . . . . . . . . . 298
Chains . . . . . . . . . . . . . . . . . . . . . . . . 303
Changing . . . . . . . . . . . . . . . . . . . . . 305
Compact Spare . . . . . . . . . . . . . . . .311
Designations . . . . . . . . . . . . . . . . . 286
Different Size . . . . . . . . . . . . . . . . . 300
If a Tire Goes Flat . . . . . . . . . . . . 303
Inspection . . . . . . . . . . . . . . . . . . . . 296
Pressure . . . . . . . . . . . . . . . . . 290, 291
Pressure Light . . . . . . . . . . . . . . . . 130
Pressure Monitor Operation . . 292 Tires (cont'd)
Pressure Monitor System . . . . . 291
Rotation . . . . . . . . . . . . . . . . . . . . . . 297
Sidewall Labeling . . . . . . . . . . . . . 284
Terminology and Definitions . . 287
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 300
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 302
Wheel Replacement . . . . . . . . . . 302
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 298
Winter . . . . . . . . . . . . . . . . . . . . . . . . 284
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 229
Tow/Haul Mode . . . . . . . . . . . . . . . . . 194
Tow/Haul Mode Light . . . . . . . . . . . 128
Towing Driving Characteristics . . . . . . . . 233
Equipment . . . . . . . . . . . . . . . . . . . . 241
General Information . . . . . . . . . . 233
Recreational Vehicle . . . . . . . . . . 315
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 237
Trailer Sway Control (TSC) . . . 244
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 315
Traction Control System(TCS)/StabiliTrak Light . . . . . . 130
Off Light . . . . . . . . . . . . . . . . . . . . . . 129
Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
380 Index
Traction Control/ElectronicStability Control . . . . . . . . . . . . . . . 198
Trailer Sway Control (TSC) . . . . . . . . . . 244
Towing . . . . . . . . . . . . . . . . . . . . . . . . 237
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 191
Fluid, Automatic . . . . . . . . . . . . . . 256
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 351
Trip Odometer . . . . . . . . . . . . . . . . . . 120
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 151
U
Uniform Tire Quality Grading . . . 300
Universal Remote System . . . . . . 143Operation . . . . . . . . . . . . . . . . . . . . . 146
Programming . . . . . . . . . . . . . . . . . 143
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 29
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 168
Identification Number (VIN) . . . 341
Load Limits . . . . . . . . . . . . . . . . . . . 178
Messages . . . . . . . . . . . . . . . . . . . . 137 Vehicle (cont'd)
Personalization . . . . . . . . . . . . . . . 138
Remote Start . . . . . . . . . . . . . . . . . . . 16
Security . . . . . . . . . . . . . . . . . . . . . . . . 29
Speed Messages . . . . . . . . . . . . . 138
Towing . . . . . . . . . . . . . . . . . . . . . . . . 315
Vehicle Ahead Indicator . . . . . . . . 129
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 290
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 357
Ventilation, Air . . . . . . . . . . . . . . . . . . 163
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Voltage Devices and Wiring . . . . 273
W
Warning Brake System Light . . . . . . . . . . . 127
Caution and Danger . . . . . . . . . . . . . 2
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . 114
Warnings Hazard Flashers . . . . . . . . . . . . . . 151
Washer Fluid . . . . . . . . . . . . . . . . . . . 263
Wheels
Alignment and Tire Balance . . 302
Different Size . . . . . . . . . . . . . . . . . 300
Replacement . . . . . . . . . . . . . . . . . 302 When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Where to Put the Restraint . . . . . . 83
Windows . . . . . . . . . . . . . . . . . . . . . . . . 34 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Windshield Replacement . . . . . . . . . . . . . . . . . 269
Wiper/Washer . . . . . . . . . . . . . . . . 107
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 176
Winter Tires . . . . . . . . . . . . . . . . . . . . 284
Wiper Blade Replacement . . . . . . 268
Wipers
Rear Washer . . . . . . . . . . . . . . . . . 108
Wireless Charging . . . . . . . . . . . . . . 111
Wiring, High Voltage Devices . . . 273