2020 CHEVROLET TAHOE infotainment

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/24/19
Driving and Operating 245
Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of approximately 12 km/h (8
mph). The rear vision camera is
above the license plate.
1. View Displayed by theCamera
1. View Displayed by theCamera
2. Corners of the Rear Bumper
Displayed images may be farther or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
A warning triangle may display to
show that RPA has detected an
object. This triangle changes from
amber to red and increases in size
the closer the object.
Surround Vision
If equipped, Surround Vision
displays an image of the area
surrounding the vehicle, along with
the front or rear camera views in the infotainment display. The front
camera is in the grille or near the
front emblem, the side cameras are
on the bottom of the outside
rearview mirrors, and the rear
camera is above the license plate.
{Warning
The Surround Vision cameras
have blind spots and will not
display all objects near the
corners of the vehicle. Folding
outside mirrors that are out of
position may not display surround
view correctly. Always check
around the vehicle when parking
or backing.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/24/19
246 Driving and Operating
1. Views Displayed by theSurround Vision Cameras
2. Area Not Shown
1. Views Displayed by the Surround Vision Cameras
2. Area Not Shown
Front Vision Camera
If equipped, a view of the area in
front of the vehicle shows in the
infotainment display. The view
displays after shifting from
R (Reverse) to a forward gear, or by
touching CAMERA on the
infotainment display, and when the
vehicle is moving forward slower
than 8 km/h (5 mph). If equipped,
the front view camera also displays
when the Park Assist system
detects an object within
30 cm (12 in).
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the
cameras’ field of view, below the
bumper, or under the vehicle.
Shown distances may be different
from actual distances. Do not
drive or park the vehicle using
only these camera(s). Always
check behind and around the
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage.
Park Assist
With RPA, and if equipped with FPA,
as the vehicle moves at speeds of
less than 8 km/h (5 mph) the
sensors on the bumpers may detect
objects up to 2.5 m (8 ft) behind and
1.2 m (4 ft) in front of the vehicle
within a zone 25 cm (10 in) high off
the ground and below bumper level.
These detection distances may be
shorter during warmer or humid

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/24/19
248 Driving and Operating
Turning the Features On or Off
TheXbutton to the left of the
steering wheel is used to turn on or
off the Front and Rear Park Assist.
The indicator light in the button
comes on when the features are on
and turns off when the features
have been disabled.
Front and Rear Park Assist can be
set to Off, On, or On with Towbar
through vehicle personalization. See
“Park Assist” underVehicle
Personalization 0154. If Park Assist
is turned off through vehicle
personalization, the Park Assist
button will be disabled. To turn the
Park Assist on again, select On in
vehicle personalization. The On with
Towbar setting allows for Park
Assist to work properly with an
attached trailer hitch. Turn off Park
Assist when towing a trailer.
To turn the RPA symbols, guidance
lines, or Rear Cross Traffic Alert on
or off, see “Rear Camera” and
“Collision/Detection Systems” under
Vehicle Personalization 0154. On some models, select the guidance
lines button on the infotainment
display to turn them on or off.
Assistance Systems for
Driving
If equipped, when driving the
vehicle in a forward gear, Forward
Collision Alert (FCA), Lane
Departure Warning (LDW), Lane
Keep Assist (LKA), Side Blind Zone
Alert (SBZA), Lane Change Alert
(LCA), and/or Automatic Emergency
Braking (AEB) can help to avoid a
crash or reduce crash damage.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When
approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield and rapidly
beeps or pulses the driver seat.
FCA also lights an amber visual
alert if following another vehicle
much too closely. FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 8 km/h (5 mph). If the vehicle
has Adaptive Cruise Control (ACC),
it can detect vehicles to distances of
approximately 110 m (360 ft) and
operates at all speeds. See
Adaptive Cruise Control
0235.
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
stopped vehicle ahead too rapidly,
or when following a vehicle too
closely, FCA may not provide a
warning with enough time to help
avoid a crash. It also may not
provide any warning at all. FCA
does not warn of pedestrians,
animals, signs, guardrails,
bridges, construction barrels,
or other objects. Be ready to take
action and apply the brakes. See
Defensive Driving 0188.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
328 Vehicle Care
FusesUsage
1 –
2 –
3 –
4 Accessory power outlet 4
5 –
6 –
7 –
8 Glove box
9 –
10 –
11 –
12 Steering wheel controls
13 Body control module 8
14 –
15 –
16 –
17 –
18 – Fuses
Usage
19 Body control module 4
20 Rear seat entertainment
21 Sunroof/beacon upffiter
22 –
23 –
24 –
25 –
26 Infotainment/Airbag
27 –/RF window switch/
Rain sensor
28 Obstacle detection/USB
29 Radio
30 –
31 –
32 –
33 –
34 –
35 – Fuses
Usage
36 Special equipment option B2
37 Special equipment option
38 Body control module 2
39 DC to AC inverter
40 –
41 –
42 –
43 –
44 Right door window motor
45 Front blower
46 Body control module 6
47 Body control module 7
48 Amplifier
49 Right front seat
50 Accessory power outlet 3
56 –

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
400 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 400
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 402
Customer Assistance for Text Telephone (TTY) Users . . . . . 403
Online Owner Center . . . . . . . . . 403
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 404
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 404
Scheduling Service Appointments . . . . . . . . . . . . . . . 406
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 406
Collision Damage Repair . . . . . 407
Publication Ordering Information . . . . . . . . . . . . . . . . . . 409
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 410
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 410
Reporting Safety Defects to the Canadian Government . . . . . . 411
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 411
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 412
Cybersecurity . . . . . . . . . . . . . . . . . 412
Event Data Recorders . . . . . . . . 412
OnStar . . . . . . . . . . . . . . . . . . . . . . . 413
Infotainment System . . . . . . . . . . 413
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
Customer Information 409
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 079.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
Customer Information 413
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation. To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 416.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
OnStar 415
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.