2020 CHEVROLET SUBURBAN phone

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
404 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
408 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
404.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
Customer Information 413
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation. To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 416.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
416 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
OnStar 417
.Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 410.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
424 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
Index 427
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 123
Charging System Light . . . . . . . . . 137
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 137
Ignition Transmission Lock . . . .311
Child Restraints Infants and Young Children . . . . . 89
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . 104, 106, 107
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Child-View Mirror . . . . . . . . . . . . . . . . 40
Circuit Breakers . . . . . . . . . . . . . . . . 319
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 371
Interior Care . . . . . . . . . . . . . . . . . . 376
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 178
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Cluster, Instrument . . . . . . . . . . . . . 127
Collision Damage Repair . . . . . . . 407
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .110
Compass . . . . . . . . . . . . . . . . . . . . . . . 120 Connected Services
Connections . . . . . . . . . . . . . . . . . . 423
Diagnostics . . . . . . . . . . . . . . . . . . . 424
Navigation . . . . . . . . . . . . . . . . . . . . 422
Connections Connected Services . . . . . . . . . . 423
Control
Hill Descent . . . . . . . . . . . . . . . . . . 231
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 229
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 141
Control of a Vehicle . . . . . . . . . . . . . 189
Convenience Net . . . . . . . . . . . . . . . 113
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine Temperature Gauge . . 134
Cooling . . . . . . . . . . . . . . . . . . . . 178, 182
Cooling System . . . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 406
Cruise Control . . . . . . . . . . . . . . . . . . 232 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 235
Cupholders . . . . . . . . . . . . . . . . . . . . . 110
Customer Assistance . . . . . . . . . . . 403 Offices . . . . . . . . . . . . . . . . . . . . . . . . 402 Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 403
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 409
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 400
Cybersecurity . . . . . . . . . . . . . . . . . . . 412
D
Damage Repair, Collision . . . . . . . 407
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 413
OnStar . . . . . . . . . . . . . . . . . . . . . . . 413
Data Recorders, Event . . . . . . . . . 412
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 170
Defensive Driving . . . . . . . . . . . . . . . 188
Delayed Locking . . . . . . . . . . . . . . . . . 25
Diagnostics Connected Services . . . . . . . . . . 424
Distracted Driving . . . . . . . . . . . . . . . 187
Dome Lamps . . . . . . . . . . . . . . . . . . . 173
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . 25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
434 Index
Reclining Seatbacks . . . . . . . . . . . . 48
Second Row . . . . . . . . . . . . . . . . . . . . 55
Third Row Seat . . . . . . . . . . . . . . . . . 59
Second Row Seats . . . . . . . . . . . . . . 55
Securing Child Restraints . . . . . . . . . . .104, 106, 107
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 143
OnStar . . . . . . . . . . . . . . . . . . . . . . . 416
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 33
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 33
Service . . . . . . . . . . . . . . . . . . . . . . . . . 185 Accessories andModifications . . . . . . . . . . . . . . . . 285
Doing Your Own Work . . . . . . . . 286
Maintenance Records . . . . . . . . 395
Maintenance, General Information . . . . . . . . . . . . . . . . . . 381
Parts Identification . . . . . . . . . . . . 396
Scheduling Appointments . . . . . 406
Services
Special Application . . . . . . . . . . . 388
Servicing the Airbag . . . . . . . . . . . . . 85
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 311
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 212 Out of Park . . . . . . . . . . . . . . . . . . . 214
Side Blind Zone Alert (SBZA) . . . 252
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 171
Special Application Services . . . . 388
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 397
Speedometer . . . . . . . . . . . . . . . . . . . 131
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 142
Start Assist, Hill . . . . . . . . . . . . . . . . . 228
Start Vehicle, Remote . . . . . . . . . . . 23
Starter Switch Check . . . . . . . . . . . 311
Starting the Engine . . . . . . . . . . . . . 209
Steering . . . . . . . . . . . . . . . . . . . . . . . . 189 Heated Wheel . . . . . . . . . . . . . . . . .117
Wheel Adjustment . . . . . . . . . . . . .116
Wheel Controls . . . . . . . . . . . . . . . .117
Steps Power Assist . . . . . . . . . . . . . . . . . . . 32
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 317
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . 111
Center Console . . . . . . . . . . . . . . . .112
Convenience Net . . . . . . . . . . . . . .113 Floor Console . . . . . . . . . . . . . . . . .113
Glove Box . . . . . . . . . . . . . . . . . . . . .110
Instrument Panel . . . . . . . . . . . . . .110
Roof Rack System . . . . . . . . . . . . .113
Sunglasses . . . . . . . . . . . . . . . . . . . . 111
Storage Compartments . . . . . . . . . 110
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 198
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 42
Sunglass Storage . . . . . . . . . . . . . . . 111
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 248
Infotainment . . . . . . . . . . . . . 177, 413
Roof Rack . . . . . . . . . . . . . . . . . . . . .113
Systems Driver Assistance . . . . . . . . . . . . . 243
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 131
TaillampsBulb Replacement . . . . . . . . . . . . 317
Text Telephone (TTY) Users . . . . 403
Theft-Deterrent Systems . . . . . . . . . 35