Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
302 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
Customer Information 303
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connectyour vehicle to any unknown or
untrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
306 OnStar
Press=to:
. Open the OnStar app on the
infotainment display.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions. .
Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
OnStar 307
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
OnStar 309
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0195. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
Connected Services 315
3. To change the SSID orpassword, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped. .
Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media. Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
318 Index
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 295
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . 127
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 18
Emergency Braking (AEB) . . . . 188
Headlamp System . . . . . . . . . . . . . 111
Transmission . . . . . . . . . . . . . . . . . 171
Transmission Fluid . . . . . . . . . . . 205
Automatic Transmission
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 217
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 127
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 124
B
Battery
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . .115
Power Protection . . . . . . . . . . . . . .114
Battery - North America . . . . 215, 257
Blade Replacement, Wiper . . . . . 218
Bluetooth Overview . . . . . . . . . . . . . . . . 130, 131
Bluetooth Audio . . . . . . . . . . . . . . . . 127 Brake
System Warning Light . . . . . . . . . . 91
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Antilock . . . . . . . . . . . . . . . . . . . . . . . 175
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 176
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Parking . . . . . . . . . . . . . . . . . . . . . . . 176
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 150 AutomaticEmergency (AEB) . . . . . . . . . . . 188
Break-In, New Vehicle . . . . . . . . . . 160
Bulb Replacement
Halogen Bulbs . . . . . . . . . . . . . . . . 220
Headlamp Aiming . . . . . . . . . . . . . 220
Headlamps . . . . . . . . . . . . . . . . . . . 220
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 221
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 221
License Plate Lamps . . . . . . . . . 224
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 224
Buying New Tires . . . . . . . . . . . . . . . 245
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 82 California
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 198
California Proposition
65 Warning . . . . . . . . . .197, 215, 257, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . 183
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 288
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 170
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 20
Winter Driving . . . . . . . . . . . . . . . . 154
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 77
Caution, Danger, and Warning . . . . 3
Chains, Tire . . . . . . . . . . . . . . . . . . . . 250
Charging System Light . . . . . . . . . . 89
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 89
Ignition Transmission Lock . . . 217
Child Restraints Infants and Young Children . . . . . 57
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Index 319
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 63
Older Children . . . . . . . . . . . . . . . . . . 56
Securing . . . . . . . . . . . . . . . . . . . . 71, 73
Systems . . . . . . . . . . . . . . . . . . . . . . . . 60
Circuit Breakers . . . . . . . . . . . . . . . . 226
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 264
Interior Care . . . . . . . . . . . . . . . . . . 269
Climate Control Systems . . . . . . . 143 Air Conditioning . . . . . . . . . . . . . . 143
Heating . . . . . . . . . . . . . . . . . . . . . . . 143
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Cluster, Instrument . . . . . . . . . . . . . . 84
Clutch, Hydraulic . . . . . . . . . . . . . . . 206
Collision Damage Repair . . . . . . . 298
Compact Spare Tire . . . . . . . . . . . . 256
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compass . . . . . . . . . . . . . . . . . . . . . . . . 82
Connected Services Connections . . . . . . . . . . . . . . . . . . 314
Diagnostics . . . . . . . . . . . . . . . . . . . 316
Navigation . . . . . . . . . . . . . . . . . . . . 313
Connections Connected Services . . . . . . . . . . 314 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 177
Control of a Vehicle . . . . . . . . . . . . . 150
Convex Mirrors . . . . . . . . . . . . . . . . . . 24
Coolant Engine Temperature
Warning Light . . . . . . . . . . . . . . . . . 95
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 143
Cooling System . . . . . . . . . . . . . . . . . 208
Courtesy Lamps . . . . . . . . . . . . . . . . 113
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 297
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Covers
Wheel . . . . . . . . . . . . . . . . . . . . . . . . 247
Cruise Control . . . . . . . . . . . . . . . . . . 179 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Customer Assistance . . . . . . . . . . . 294 Offices . . . . . . . . . . . . . . . . . . . . . . . . 293
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 294
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . 300
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 291 Cybersecurity . . . . . . . . . . . . . . . . . . . 303
D
Damage Repair, Collision . . . . . . . 298
Danger, Warning, and Caution . . . . 3
Data Collection
OnStar . . . . . . . . . . . . . . . . . . . . . . . 304
Data Recorders, Event . . . . . . . . . 303
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 110
Defensive Driving . . . . . . . . . . . . . . . 150
Delayed Locking . . . . . . . . . . . . . . . . . 18
Diagnostics Connected Services . . . . . . . . . . 316
Distracted Driving . . . . . . . . . . . . . . . 149
Dome Lamps . . . . . . . . . . . . . . . . . . . 113
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . 98
Delayed Locking . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Locks . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 290
Driver Assistance Systems . . . . . 182
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . 98
Driving
Better Fuel Economy . . . . . . . . . 149
Defensive . . . . . . . . . . . . . . . . . . . . . 150