Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
306 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
308 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 308
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 309
Security . . . . . . . . . . . . . . . . . . . . . . 310
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 310
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Qtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
OnStar 309
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions. .
Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
310 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
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312 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0201. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Connected Services 315
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Index 317
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 204
Accessory Power . . . . . . . . . . . . . . . 177
Add-On Electrical Equipment . . . 201
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 310
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 284
Agreements
Trademarks and License . . . . . 151
Air Cleaner/Filter, Engine . . . . . . . 212
Air Conditioning . . . . . . . . . . . . . . . . 153
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 156
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 156
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 155
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 63
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 56
Passenger Sensing System . . . . 58
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 56
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 57
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 55 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 54
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 63
Passenger Status Indicator . . . . . 99
Readiness Light . . . . . . . . . . . . . . . . 98
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 62
System Check . . . . . . . . . . . . . . . . . . 52
Alarm Vehicle Security . . . . . . . . . . . . . . . . 27
All-Season Tires . . . . . . . . . . . . . . . . 234
AM-FM Radio . . . . . . . . . . . . . . . . . . . 131
Antenna Backglass . . . . . . . . . . . . . . . . . . . . 133
Multi-band . . . . . . . . . . . . . . . . . . . . 134
Antilock Brake System (ABS) . . . 183 Warning Light . . . . . . . . . . . . . . . . . 103
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 266
Interior . . . . . . . . . . . . . . . . . . . . . . . . 271
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . 146
Armrest Front Seat . . . . . . . . . . . . . . . . . . . . . . 41
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 298
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Index 319
Child Restraints (cont'd)Securing . . . . . . . . . . . . . . . . . . . . 80, 82
Systems . . . . . . . . . . . . . . . . . . . . . . . . 68
Circuit Breakers . . . . . . . . . . . . . . . . 229
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 266
Interior Care . . . . . . . . . . . . . . . . . . 271
Climate Control Systems . . . . . . . 153 Air Conditioning . . . . . . . . . . . . . . 153
Heating . . . . . . . . . . . . . . . . . . . . . . . 153
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 95
Collision Damage Repair . . . . . . . 301
Compact Spare Tire . . . . . . . . . . . . 259
Compartment . . . . . . . . . . . . . . . . . . . . 87 Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 86
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Connected Services Connections . . . . . . . . . . . . . . . . . . 315
Diagnostics . . . . . . . . . . . . . . . . . . . 316
Navigation . . . . . . . . . . . . . . . . . . . . 314
Connections Connected Services . . . . . . . . . . 315
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 185 Control of a Vehicle . . . . . . . . . . . . . 160
Convex Mirrors . . . . . . . . . . . . . . . . . . 30
Coolant
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 106
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 153
Cooling System . . . . . . . . . . . . . . . . . 213
Courtesy Lamps . . . . . . . . . . . . . . . . 123
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 300
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cruise Control . . . . . . . . . . . . . . . . . . 187 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Customer Assistance . . . . . . . . . . . 297 Offices . . . . . . . . . . . . . . . . . . . . . . . . 296
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 297
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 303
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 294
Cybersecurity . . . . . . . . . . . . . . . . . . . 306
D
Damage Repair, Collision . . . . . . . 301
Danger, Warning, and Caution . . . . 2 Data Collection
OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Data Recorders, Event . . . . . . . . . 306
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 120
Defensive Driving . . . . . . . . . . . . . . . 160
Delayed Locking . . . . . . . . . . . . . . . . . 23
Diagnostics Connected Services . . . . . . . . . . 316
Distracted Driving . . . . . . . . . . . . . . . 159
Dome Lamps . . . . . . . . . . . . . . . . . . . 123
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 23
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Drive Belt Routing, Engine . . . . . . 293
Driver Assistance Systems . . . . . 190
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 109
Driving Better Fuel Economy . . . . . . . . . 159
Defensive . . . . . . . . . . . . . . . . . . . . . 160
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 160
Hill and Mountain Roads . . . . . . 163
If the Vehicle is Stuck . . . . . . . . . 165
Loss of Control . . . . . . . . . . . . . . . 162
Off-Road Recovery . . . . . . . . . . . 162
Vehicle Load Limits . . . . . . . . . . . 166