2020 CHEVROLET SILVERADO ECU

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
422 Vehicle Care
{Warning
Shifting a four-wheel-drive
vehicle's transfer case into
N (Neutral) can allow the vehicle
to move even if the transmission
is in P (Park). You or others could
be injured. Set the parking brake
and use wheel blocks before
shifting the transfer case to
N (Neutral).
To dinghy tow: 1. Position the vehicle being towed behind the tow vehicle,
facing forward and on a level
surface.
2. Securely attach the vehicle being towed to the tow vehicle.
3. Start the engine.
4. Shift the transfer case to N (Neutral). See “Shifting into
N (Neutral)” underFour-Wheel
Drive 0223. 5. With the engine running,
release the parking brake and
verify that the transfer case is
in N (Neutral) by shifting the
transmission to D (Drive) and
then to R (Reverse). There
should be no movement while
shifting the transmission.
6. Shift the transmission to D (Drive).
7. If equipped with an ignition key, turn the ignition to ACC/
ACCESSORY. If equipped with
Keyless Access, turn the
engine off. Disregard the Shift
to P (Park) DIC message. See
Ignition Positions (Keyless
Access) 0205 or
Ignition Positions (Key Access)
0 207.
{Warning
To avoid death, serious injury,
or property damage, before
dinghy towing the vehicle, always
disconnect and secure the
(Continued)
Warning (Continued)
negative battery cable and cover
the negative battery post and
cable with a non-conductive
material. If the battery is left
connected or the battery cable
contacts the post, the Electric
Parking Brake may activate
during towing, which could cause
a crash.
8. Disconnect the negative (–) battery cable. See “Negative
Battery Cable Disconnection”
in Battery - North America
0 354.
9. Shift the transmission to P (Park).
Caution
If the steering column is locked,
vehicle damage may occur.
10. Move the steering wheel to make sure the steering column
is unlocked.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Vehicle Care 423
11. If the vehicle has an ignitionkey, keep it in the towed
vehicle in ACC/ACCESSORY
to prevent the steering column
from locking. If the vehicle is
equipped with Keyless Access,
keep the RKE transmitter
outside of the vehicle and
manually lock the doors.
Access the vehicle by using
the key in the door lock. See
Door Locks 026.
Disconnecting the Towed Vehicle
Before disconnecting from the tow
vehicle: 1. Park on a level surface. Secure the vehicle with wheel blocks.
2. Re-connect the negative (–) battery. See Battery - North
America 0354.
3. Turn on the ignition with the engine off. For vehicles with a
key, turn the ignition to ON/
RUN with the engine off. If the
vehicle is equipped with
Keyless Access, with your foot
off the brake pedal, press and
hold ENGINE START/STOP for five seconds until the green
light comes on in the button.
See
Ignition Positions (Keyless
Access) 0205 or
Ignition Positions (Key Access)
0 207.
4. Set the parking brake. See Electric Parking Brake 0229.
5. Disconnect from the tow vehicle.
6. Shift the transmission to N (Neutral).
7. Shift the transfer case to 2
m
(Two-Wheel Drive High). When
the shift to 2
m(Two-Wheel
Drive High) is complete, the
light in the instrument cluster
will stop flashing and stay lit.
See Four-Wheel-Drive Light
0 138.
8. Start the engine. Check that the vehicle is in 2
m(Two-Wheel
Drive High) by starting the
engine and shifting the
transmission to D (Drive) and
then to R (Reverse). There
should be movement of the
vehicle while shifting. 9. Shift the transmission to
P (Park) and turn off the
ignition.
10. Release the parking brake and remove the wheel blocks.
11. Reset any lost presets. The outside temperature
display will default to 0 °C
(32 °F) but will reset with
normal usage.
Dolly Towing

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
434 Vehicle Care
Reinstall by lining up the floor mat
retainer openings over the carpet
retainers and snapping into position.
Make sure the floor mat is properly
secured in place.
Verify the floor mat does not
interfere with the pedals.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
458 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 458
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 460
Customer Assistance for Text Telephone (TTY) Users . . . . . 461
Online Owner Center . . . . . . . . . 461
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 462
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 462
Scheduling Service Appointments . . . . . . . . . . . . . . . 464
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 464
Collision Damage Repair . . . . . 465
Publication Ordering Information . . . . . . . . . . . . . . . . . . 467
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 469
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 469
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 470
Cybersecurity . . . . . . . . . . . . . . . . . 470
Event Data Recorders . . . . . . . . 470
OnStar . . . . . . . . . . . . . . . . . . . . . . . 471
Infotainment System . . . . . . . . . . 471
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 463
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
470 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
472 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 472
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 473
Security . . . . . . . . . . . . . . . . . . . . . . 474
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 474
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Qtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
OnStar 473
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems. .
Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.