2020 CHEVROLET SILVERADO 2500 window

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 9
Seats and Restraints . . . . . . . . . . . 53
Storage . . . . . . . . . . . . . . . . . . . . . . . 113
Instruments and Controls . . . . . . 118
Lighting . . . . . . . . . . . . . . . . . . . . . . . 165
Infotainment System . . . . . . . . . . 176
Climate Controls . . . . . . . . . . . . . . 177
Driving and Operating . . . . . . . . . 185
Vehicle Care . . . . . . . . . . . . . . . . . . 327
Service and Maintenance . . . . . 439
Technical Data . . . . . . . . . . . . . . . . 456
Customer Information . . . . . . . . . 461
Reporting Safety Defects . . . . . . 471
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 475
Connected Services . . . . . . . . . . . 483
Index . . . . . . . . . . . . . . . . . . . . 486

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
6 Introduction
1. Tow/Haul Mode (On SomeModels). See Driver Mode
Control 0238.
Automatic Transfer Case
Control (If Equipped). See
Four-Wheel Drive 0227.
Driver Mode Control 0238 (If
Equipped).
2. Air Vents 0182.
3. Turn Signal Lever. See Turn
and Lane-Change Signals
0 170.
Windshield Wiper/Washer
0 120.
4. Head-Up Display (HUD) 0152
(If Equipped).
5. Instrument Cluster 0127.
6. Shift Lever. See Automatic
Transmission 0221.
Range Selection Mode. See
Manual Mode 0224.
7. Light Sensor. See Automatic
Headlamp System 0168.
8. Infotainment 0176. 9.
Climate Control Systems 0177
(If Equipped).
Dual Automatic Climate Control
System 0179 (If Equipped).
10. Heated and Ventilated Front
Seats 061 (If Equipped).
11.
XPark Assist Switch (If
Equipped). See Assistance
Systems for Parking or Backing
0 257.
gTraction Control/Electronic
Stability Control 0235.
|Hazard Warning Flashers
0 169.
ALane Keep Assist (LKA)
(1500 Series) 0278 (If
Equipped).
@Lane Departure Warning
(LDW) (2500/3500 Series)
0 277 (If Equipped).
5Hill Descent Control Switch
(If Equipped). See Hill Descent
Control (HDC) 0237.
jPower Assist Steps 036 (If
Equipped).
5Power Release Tailgate
(If Equipped). See Tailgate
0 28.
DC/AC Switch. See Power
Outlets 0122.
hAuto Stop Disable Switch
(If Equipped). See Stop/Start
System 0213.
LExpress Window Down
Button (If Equipped). See
Power Windows 049.
Tow/Haul Mode 0226 (On
Some Models).
12. Power Outlet (Alternating Current) (If Equipped). See
Power Outlets 0122.
13. Power Outlets 0122.
14. USB Port. See the infotainment manual.
15. Wireless Charging 0124 (If
Equipped).

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 9
Keys, Doors, and
Windows
Keys and Locks
Keys (Key Access) . . . . . . . . . . . . . . 9
Keys (Keyless Access) . . . . . . . . 12
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . . 13
Remote Keyless Entry (RKE) System Operation (Key
Access) . . . . . . . . . . . . . . . . . . . . . . 13
Remote Keyless Entry (RKE) System Operation (Keyless
Access) . . . . . . . . . . . . . . . . . . . . . . 15
Remote Vehicle Start . . . . . . . . . . 24
Door Locks . . . . . . . . . . . . . . . . . . . . 25
Power Door Locks . . . . . . . . . . . . . 26
Delayed Locking . . . . . . . . . . . . . . . 26
Automatic Door Locks . . . . . . . . . 26
Lockout Protection . . . . . . . . . . . . . 27
Safety Locks . . . . . . . . . . . . . . . . . . . 27
Doors
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Assist Steps . . . . . . . . . . . . 36
Vehicle Security
Vehicle Security . . . . . . . . . . . . . . . . 37
Vehicle Alarm System . . . . . . . . . 37 Steering Column Lock . . . . . . . . . 38
Immobilizer . . . . . . . . . . . . . . . . . . . . 39
Immobilizer Operation . . . . . . . . . 39
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . . . 40
Manual Mirrors . . . . . . . . . . . . . . . . . 41
Trailer-Tow Mirrors . . . . . . . . . . . . . 41
Power Mirrors . . . . . . . . . . . . . . . . . . 43
Folding Mirrors . . . . . . . . . . . . . . . . . 43
Heated Mirrors . . . . . . . . . . . . . . . . . 44
Automatic Dimming Mirror . . . . . 44
Blind Spot Mirrors . . . . . . . . . . . . . . 44
Reverse Tilt Mirrors . . . . . . . . . . . . 45
Interior Mirrors
Interior Rearview Mirrors . . . . . . . 46
Manual Rearview Mirror . . . . . . . . 46
Automatic Dimming Rearview
Mirror . . . . . . . . . . . . . . . . . . . . . . . . . 46
Rear Camera Mirror . . . . . . . . . . . . 46
Windows
Windows . . . . . . . . . . . . . . . . . . . . . . . 48
Manual Windows . . . . . . . . . . . . . . 49
Power Windows . . . . . . . . . . . . . . . 49
Rear Windows . . . . . . . . . . . . . . . . . 51
Sun Visors . . . . . . . . . . . . . . . . . . . . . 51
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 51
Keys and Locks
Keys (Key Access)
{Warning
Leaving children in a vehicle with
the ignition key is dangerous and
children or others could be
seriously injured or killed. They
could operate the power windows
or other controls or make the
vehicle move. The windows will
function with the keys in the
ignition, and children or others
could be caught in the path of a
closing window. Do not leave
children in a vehicle with the
ignition key.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
10 Keys, Doors, and Windows
{Warning
If the key is unintentionally
rotated while the vehicle is
running, the ignition could be
moved out of the RUN position.
This could be caused by heavy
items hanging from the key ring,
or by large or long items attached
to the key ring that could be
contacted by the driver or
steering wheel. If the ignition
moves out of the RUN position,
the engine will shut off, braking
and steering power assist may be(Continued)
Warning (Continued)
impacted, and airbags may not
deploy. To reduce the risk of
unintentional rotation of the
ignition key, do not change the
way the ignition key and Remote
Keyless Entry (RKE) transmitter,
if equipped, are connected to the
provided key rings.
The ignition key and key rings, and
RKE transmitter, if equipped, are
designed to work together as a
system to reduce the risk of
unintentionally moving the key out
of the RUN position. The ignition
key has a small hole to allow
attachment of the provided key ring.
It is important that any replacement
ignition keys have a small hole. See
your dealer if a replacement key is
required.
The combination and size of the
rings that came with your keys were
specifically selected for your
vehicle. The rings are connected to
the key like two links of a chain to reduce the risk of unintentionally
moving the key out of the RUN
position. Do not add any additional
items to the ring attached to the
ignition key. Attach additional items
only to the second ring, and limit
added items to a few essential keys
or small, light items no larger than
an RKE transmitter.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 11
Interference from radio-frequency
identification (RFID) tags may
prevent the key from starting the
vehicle. Keep RFID tags away from
the key when starting the vehicle.
The key is used for the ignition, all
door locks, and the glove box.
If equipped with memory seats,
keys 1 and 2 are linked to seating
positions of memory 1 or 2. See
Memory Seats059.
Programming Keys
Follow these procedures to program
up to eight keys to the vehicle. Programming with Two
Recognized Keys
To program a new key:
1. Insert the original, already programmed key in the ignition
and turn the ignition on.
2. Turn the ignition off, and remove the key.
3. Quickly, within five seconds, insert the second original
already programmed key in the
ignition and turn the ignition on.
4. Turn the ignition off, and remove the key.
5. Insert the key to be programmed and turn the
ignition on within five seconds.
6. After a few seconds, the security light will turn off once
the key has been programmed.
7. Repeat Steps 1–5 if additional keys are to be programmed.
If a key is lost or damaged, see your
dealer to have a new key made. Programming without
Recognized Keys
Program a new key to the vehicle
when a recognized key is not
available. Canadian regulations
require that owners see their dealer.
If two currently recognized keys are
not available, follow this procedure
to program the first key.
This procedure will take
approximately 30 minutes to
complete for the first key. The
vehicle must be off and all of the
keys you wish to program must be
with you.
1. Insert the new vehicle key into the ignition.
2. Turn the ignition on. The security light will come on.
3. Wait 10 minutes until the security light turns off.
4. Turn the ignition off.
5. Repeat Steps 2–4 two more times. After the third time, turn
the ignition on; the key is

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
12 Keys, Doors, and Windows
learned and all previously
known keys will no longer work
with the vehicle.
6. To learn a second key, turn the ignition off, insert the second
key to be learned, and turn the
ignition on.
After two keys are learned, the
remaining keys can be learned by
following the procedure in
“Programming with Two
Recognized Keys.”
The key has a bar-coded key tag
that the dealer or qualified locksmith
can use to make new keys. Store
this information in a safe place, not
in the vehicle.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
If locked out of the vehicle, see
Roadside Assistance Program
0 465. With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See
OnStar Overview 0475.
Keys (Keyless Access)
{Warning
Leaving children in a vehicle with
an ignition key or Remote
Keyless Entry (RKE) transmitter is
dangerous and children or others
could be seriously injured or
killed. They could operate the
power window or other controls or
make the vehicle move. The
windows will function with the key
in the ignition or with the RKE
transmitter in the vehicle, and
children or others could be caught
in the path of a closing window.
Do not leave children in a vehicle
with the ignition key or an RKE
transmitter.
If the vehicle has the Keyless
Access system, the transmitter has
a button on the side of the
transmitter used to remove the key.
This key is used for the driver door
and glove box.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 13
Press the button to remove the key.
Never pull the key out without
pressing the button.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
SeeOnStar Overview 0475.
If locked out of the vehicle, see
Roadside Assistance Program
0 465. If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See
Memory Seats 059.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 471.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
(Key Access)
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 013.
/:Press and releaseQ, then
immediately press and hold
/until
the turn signal lamps flash or for at

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
14 Keys, Doors, and Windows
least four seconds. The engine may
be started from outside the vehicle
using the RKE transmitter. See
Remote Vehicle Start024.
Q:Press to lock all doors.
If enabled, the turn signal lamps
may flash and/or the horn may
sound on the second press to
indicate locking has occurred.
If enabled, the horn chirps when
Q
is pressed again within
three seconds. See Vehicle
Personalization 0156.
Pressing
Qarms the alarm system.
See Vehicle Alarm System 037.
If equipped with remote mirror
folding, pressing and holding
Qfor
one second will fold the mirrors,
if enabled. See Vehicle
Personalization 0156.
K:Press once to unlock only the
driver door. If
Kis pressed again
within three seconds, all remaining
doors unlock. The interior lamps may come on and stay on for
20 seconds or until the ignition is
turned on.
If enabled, the turn signal lamps
flash twice to indicate unlocking has
occurred. If enabled, the exterior
lamps may turn on. See
Vehicle
Personalization 0156.
Pressing
Kon the RKE transmitter
disarms the alarm system. See
Vehicle Alarm System 037.
If equipped with remote mirror
folding, pressing and holding
Kfor
one second will unfold the mirrors,
if enabled. See Vehicle
Personalization 0156.
Press and hold
Kto remotely open
the windows, if enabled. See
Vehicle Personalization 0156.
x:Press twice quickly to open
the tailgate, if equipped.
7: Press and release to initiate the
vehicle locator. The turn signal
lamps flash and the horn sounds
three times. Press and hold
7for more than
three seconds to activate the panic
alarm. The turn signal lamps flash
and the horn sounds repeatedly for
30 seconds. The alarm turns off
when the ignition is turned on or
7
is pressed again. The ignition must
be off for the panic alarm to work.
Programming Transmitters to
the Vehicle
Only RKE transmitters programmed
to this vehicle will work. If a
transmitter is lost or stolen, a
replacement can be purchased and
programmed through your dealer.
Each vehicle can have up to
eight transmitters programmed to it.
See your dealer for transmitter
programming.
Battery Replacement
Replace the battery in the
transmitter soon if the REPLACE
BATTERY IN REMOTE KEY
displays in the Driver Information
Center (DIC).