2020 CHEVROLET SILVERADO 2500 seats

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 9
Seats and Restraints . . . . . . . . . . . 53
Storage . . . . . . . . . . . . . . . . . . . . . . . 113
Instruments and Controls . . . . . . 118
Lighting . . . . . . . . . . . . . . . . . . . . . . . 165
Infotainment System . . . . . . . . . . 176
Climate Controls . . . . . . . . . . . . . . 177
Driving and Operating . . . . . . . . . 185
Vehicle Care . . . . . . . . . . . . . . . . . . 327
Service and Maintenance . . . . . 439
Technical Data . . . . . . . . . . . . . . . . 456
Customer Information . . . . . . . . . 461
Reporting Safety Defects . . . . . . 471
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 475
Connected Services . . . . . . . . . . . 483
Index . . . . . . . . . . . . . . . . . . . . 486

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
6 Introduction
1. Tow/Haul Mode (On SomeModels). See Driver Mode
Control 0238.
Automatic Transfer Case
Control (If Equipped). See
Four-Wheel Drive 0227.
Driver Mode Control 0238 (If
Equipped).
2. Air Vents 0182.
3. Turn Signal Lever. See Turn
and Lane-Change Signals
0 170.
Windshield Wiper/Washer
0 120.
4. Head-Up Display (HUD) 0152
(If Equipped).
5. Instrument Cluster 0127.
6. Shift Lever. See Automatic
Transmission 0221.
Range Selection Mode. See
Manual Mode 0224.
7. Light Sensor. See Automatic
Headlamp System 0168.
8. Infotainment 0176. 9.
Climate Control Systems 0177
(If Equipped).
Dual Automatic Climate Control
System 0179 (If Equipped).
10. Heated and Ventilated Front
Seats 061 (If Equipped).
11.
XPark Assist Switch (If
Equipped). See Assistance
Systems for Parking or Backing
0 257.
gTraction Control/Electronic
Stability Control 0235.
|Hazard Warning Flashers
0 169.
ALane Keep Assist (LKA)
(1500 Series) 0278 (If
Equipped).
@Lane Departure Warning
(LDW) (2500/3500 Series)
0 277 (If Equipped).
5Hill Descent Control Switch
(If Equipped). See Hill Descent
Control (HDC) 0237.
jPower Assist Steps 036 (If
Equipped).
5Power Release Tailgate
(If Equipped). See Tailgate
0 28.
DC/AC Switch. See Power
Outlets 0122.
hAuto Stop Disable Switch
(If Equipped). See Stop/Start
System 0213.
LExpress Window Down
Button (If Equipped). See
Power Windows 049.
Tow/Haul Mode 0226 (On
Some Models).
12. Power Outlet (Alternating Current) (If Equipped). See
Power Outlets 0122.
13. Power Outlets 0122.
14. USB Port. See the infotainment manual.
15. Wireless Charging 0124 (If
Equipped).

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 11
Interference from radio-frequency
identification (RFID) tags may
prevent the key from starting the
vehicle. Keep RFID tags away from
the key when starting the vehicle.
The key is used for the ignition, all
door locks, and the glove box.
If equipped with memory seats,
keys 1 and 2 are linked to seating
positions of memory 1 or 2. See
Memory Seats059.
Programming Keys
Follow these procedures to program
up to eight keys to the vehicle. Programming with Two
Recognized Keys
To program a new key:
1. Insert the original, already programmed key in the ignition
and turn the ignition on.
2. Turn the ignition off, and remove the key.
3. Quickly, within five seconds, insert the second original
already programmed key in the
ignition and turn the ignition on.
4. Turn the ignition off, and remove the key.
5. Insert the key to be programmed and turn the
ignition on within five seconds.
6. After a few seconds, the security light will turn off once
the key has been programmed.
7. Repeat Steps 1–5 if additional keys are to be programmed.
If a key is lost or damaged, see your
dealer to have a new key made. Programming without
Recognized Keys
Program a new key to the vehicle
when a recognized key is not
available. Canadian regulations
require that owners see their dealer.
If two currently recognized keys are
not available, follow this procedure
to program the first key.
This procedure will take
approximately 30 minutes to
complete for the first key. The
vehicle must be off and all of the
keys you wish to program must be
with you.
1. Insert the new vehicle key into the ignition.
2. Turn the ignition on. The security light will come on.
3. Wait 10 minutes until the security light turns off.
4. Turn the ignition off.
5. Repeat Steps 2–4 two more times. After the third time, turn
the ignition on; the key is

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 13
Press the button to remove the key.
Never pull the key out without
pressing the button.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
SeeOnStar Overview 0475.
If locked out of the vehicle, see
Roadside Assistance Program
0 465. If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See
Memory Seats 059.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 471.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
(Key Access)
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 013.
/:Press and releaseQ, then
immediately press and hold
/until
the turn signal lamps flash or for at

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 17
interior lamps may come on and
stay on for 20 seconds or until the
ignition is turned on.
If enabled, the turn signal lamps
flash twice to indicate unlocking has
occurred. If enabled, the exterior
lamps may turn on. SeeVehicle
Personalization 0156.
Pressing
Kon the RKE transmitter
disarms the alarm system. See
Vehicle Alarm System 037.
If equipped with remote mirror
folding, pressing and holding
Kfor
one second will unfold the mirrors,
if enabled. See Vehicle
Personalization 0156.
Press and hold
Kuntil the windows
fully open, if remote window
operation is enabled. See Vehicle
Personalization 0156.
x:Press twice quickly to release
the tailgate, if equipped.
7: Press and release to initiate
vehicle locator. The turn signal
lamps flash and the horn sounds
three times.
Press and hold
7for more than
three seconds to activate the panic
alarm. The turn signal lamps flash
and the horn sounds repeatedly for
30 seconds. The alarm turns off
when the ignition is turned on or
7
is pressed again. The ignition must
be off for the panic alarm to work.
Keyless Access Operation
The Keyless Access system allows
for doors and the tailgate to be
accessed without pressing the RKE
transmitter button. The RKE
transmitter must be within 1 m (3 ft)
of the tailgate or door being opened.
If the vehicle has this feature, there
will be a button on the outside door
handles.
Keyless Access can be
programmed to unlock all doors on
the first lock/unlock press from the driver door. Keyless Unlocking can
also be turned off. See
Vehicle
Personalization 0156.
If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See Memory Seats 059.
Keyless Unlocking/Locking from
the Driver Door
When the doors are locked and the
RKE transmitter is within 1 m (3 ft)
of the door handle, pressing the
lock/unlock button on the driver door
handle will unlock the driver door.
If the lock/unlock button is pressed
again within five seconds, all
passenger doors and the tailgate
will unlock.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
20 Keys, Doors, and Windows
Transmitter Pocket without BucketSeats (Lower Compartment)Transmitter Pocket with Bucket Seats
4. Place the new transmitter in the transmitter pocket/insert.
5. Press ENGINE START/STOP. When the transmitter is
learned, the DIC display will
show that it is ready to program
the next transmitter.
6. Remove the transmitter from the transmitter pocket and
press
KorQon the
transmitter.
To program additional
transmitters, repeat Steps 4–6. When all additional transmitters
are programmed, press and
hold ENGINE START/STOP for
approximately 12 seconds to
exit programming mode.
7. Return the key back into the transmitter.
Programming without Recognized
Transmitters
If two currently recognized
transmitters are not available, follow
this procedure to program up to
eight transmitters. This feature is
not available in Canada. This
procedure will take approximately
30 minutes to complete. The vehicle
must be off and all transmitters to
be programmed must be with you. 1. Remove the vehicle key from the transmitter.
2. Insert the vehicle key into the key lock cylinder on the driver
door handle; then turn the key
counterclockwise, to the unlock
position, five times within
10 seconds.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Keys, Doors, and Windows 21
The DIC displays REMOTE
LEARN PENDING,
PLEASE WAIT.
3. Wait for 10 minutes until the DIC displays PRESS ENGINE
START BUTTON TO LEARN,
then press ENGINE
START/STOP.
The DIC will again display
REMOTE LEARN PENDING,
PLEASE WAIT.
4. Repeat Step 3 two additional times. After the third time all
previously known transmitters
will no longer work with the
vehicle. Remaining transmitters
can be relearned during the
next steps.
The DIC should now display
READY FOR REMOTE # 1.
Transmitter Pocket without Bucket
Seats (Lower Compartment)Transmitter Pocket with Bucket Seats
5. Place the new transmitter in the transmitter pocket/insert.
6. Press ENGINE START/STOP. When the transmitter is
learned, the DIC display will
show that it is ready to program
the next transmitter.
7. Remove the transmitter from the transmitter pocket/insert
and press
KorQon the
transmitter.
To program additional
transmitters, repeat Steps 5–7.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
22 Keys, Doors, and Windows
When all additional transmitters
are programmed, press and
hold ENGINE START/STOP for
approximately 12 seconds to
exit programming mode.
8. Return the key back into the transmitter.
Starting the Vehicle with a Low
Transmitter Battery
If the transmitter battery is weak or if
there is interference with the signal,
the DIC may display NO REMOTE
DETECTED or NO REMOTE KEY
WAS DETECTED PLACE KEY IN
TRANSMITTER POCKET THEN
START YOUR VEHICLE when
starting the vehicle.
To start the vehicle:
Transmitter Pocket without Bucket
Seats (Lower Compartment)Transmitter Pocket with Bucket Seats
1. Place the transmitter in the transmitter pocket/insert.
2. With the vehicle in P (Park) or N (Neutral) press the brake
pedal and ENGINE
START/STOP.
Replace the transmitter battery
as soon as possible.
Battery Replacement
Replace the battery in the
transmitter soon if the DIC displays
REPLACE BATTERY IN
REMOTE KEY.