2020 CHEVROLET SILVERADO 1500 infotainment

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
476 OnStar
.Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to: .
Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
478 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 471.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Connected Services 483
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 483
Connections . . . . . . . . . . . . . . . . . . 484
Diagnostics . . . . . . . . . . . . . . . . . . . 485
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
484 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
488 Index
CargoTie-Downs . . . . . . . . . . . . . . . . . . . . .116
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 114
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 369
Center Seat . . . . . . . . . . . . . . . . . . . . . 56
Chains, Tire . . . . . . . . . . . . . . . . . . . . 404
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 124
Charging System Light . . . . . . . . . 137
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 138
Ignition Transmission Lock . . . 363
Child Restraints Infants and Young Children . . . . . 87
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 92
Older Children . . . . . . . . . . . . . . . . . . 85
Securing . . . . . . . . . . . . 105, 108, 109
Systems . . . . . . . . . . . . . . . . . . . . . . . . 89
Circuit Breakers . . . . . . . . . . . . . . . . 370
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 429
Interior Care . . . . . . . . . . . . . . . . . . 434
Climate Control Systems . . . . . . . 177 Climate Control Systems (cont'd)
Air Conditioning . . . . . . . . . . . . . . 177
Dual Automatic . . . . . . . . . . . . . . . 179
Heating . . . . . . . . . . . . . . . . . . . . . . . 177
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cluster, Instrument . . . . . . . . . . . . . 127
Collision Damage Repair . . . . . . . 468
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .113
Compass . . . . . . . . . . . . . . . . . . . . . . . 121
Connected Services Connections . . . . . . . . . . . . . . . . . . 484
Diagnostics . . . . . . . . . . . . . . . . . . . 485
Navigation . . . . . . . . . . . . . . . . . . . . 483
Connections Connected Services . . . . . . . . . . 484
Control Hill Descent . . . . . . . . . . . . . . . . . . 237
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 235
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 142
Control of a Vehicle . . . . . . . . . . . . . 188
Convex Mirrors . . . . . . . . . . . . . . . . . . 40
Coolant
Engine Temperature Gauge . . 134
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 144 Cooling . . . . . . . . . . . . . . . . . . . . 177, 179
Cooling System . . . . . . . . . . . . . . . . . 346
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 467
Cruise Control . . . . . . . . . . . . . . . . . . 243 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Cruise Control, Adaptive . . . . . . . . 246
Cupholders . . . . . . . . . . . . . . . . . . . . . 113
Customer Assistance . . . . . . . . . . . 464
Offices . . . . . . . . . . . . . . . . . . . . . . . . 463
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 464
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 470
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 461
Cybersecurity . . . . . . . . . . . . . . . . . . . 473
D
Damage Repair, Collision . . . . . . . 468
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 474
OnStar . . . . . . . . . . . . . . . . . . . . . . . 474
Data Recorders, Event . . . . . . . . . 473
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 168

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
Index 491
General Information (cont'd)Towing . . . . . . . . . . . . . . . . . . . . . . . . 287
Vehicle Care . . . . . . . . . . . . . . . . . . 328
Glass Replacement . . . . . . . . . . . . . 365
Glove Box . . . . . . . . . . . . . . . . . . . . . . 113
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 465
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 366
Hazard Warning Flashers . . . . . . . 169
Head Restraints . . . . . . . . . . . . . . . . . 54
Head-up Display . . . . . . . . . . . . . . . . 152
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 366
Automatic . . . . . . . . . . . . . . . . . . . . . 168
Bulb Replacement . . . . . . . . . . . . 366
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 168
Flash-to-Pass . . . . . . . . . . . . . . . . . 168
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 367
High-Beam On Light . . . . . . . . . . 146
High/Low Beam Changer . . . . . 167
Lamps On Reminder . . . . . . . . . 147
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 64 Heated (cont'd)
Steering Wheel . . . . . . . . . . . . . . . 120
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Heated Mirrors . . . . . . . . . . . . . . . . . . . 44
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 215
Heating . . . . . . . . . . . . . . . . . . . . 177, 179
High-Beam On Light . . . . . . . . . . . . 146
High-Speed Operation . . . . . . . . . . 389
Hill and Mountain Roads . . . . . . . . 197
Hill Descent Control (HDC) . . . . . 237
Hill Descent Control Light . . . . . . . 142
Hill Start Assist (HSA) . . . . . . . . . . 235
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 66
HVAC . . . . . . . . . . . . . . . . . . . . . . 177, 179
I
Ignition Positions . . . . . . . . . . 208, 210
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 363
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 39
Indicator Pedestrian Ahead . . . . . . . . . . . . 143
Vehicle Ahead . . . . . . . . . . . . . . . . 143 Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 87
Information Publication Ordering . . . . . . . . . . 470
Infotainment . . . . . . . . . . . . . . . . . . . . 176
Infotainment System . . . . . . . . . . . . 474
Instrument Cluster . . . . . . . . . . . . . . 127
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 46
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 419
K
Keyless EntryRemote (RKE) System . . . . . 13, 15
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . .9, 12
L
Labeling, Tire Sidewall . . . . . . . . . . 381
Lamps Auxiliary RoofMounted Lamp . . . . . . . . . . . . . . 171
Daytime Running (DRL) . . . . . . 168
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 173
Exterior Cargo . . . . . . . . . . . . . . . . 172
Exterior Controls . . . . . . . . . . . . . . 165

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
496 Index
Speedometer . . . . . . . . . . . . . . . . . . . 131
Start Assist, Hill . . . . . . . . . . . . . . . . . 235
Start Vehicle, Remote . . . . . . . . . . . 24
Starter Switch Check . . . . . . . . . . . 362
Starting the Engine . . . . . . . . . . . . . 212
Steering . . . . . . . . . . . . . . . . . . . . . . . . 188Fluid, Power . . . . . . . . . . . . . . . . . . 353
Heated Wheel . . . . . . . . . . . . . . . . 120
Wheel Adjustment . . . . . . . . . . . . .119
Wheel Controls . . . . . . . . . . . . . . . 120
Steering Column Lock . . . . . . . . . . . 38
Steps
Power Assist . . . . . . . . . . . . . . . . . . . 36
Stop/Start System . . . . . . . . . . . . . . 213
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 368
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Storage Areas Center Console . . . . . . . . . . . . . . . .114
Floor Console . . . . . . . . . . . . . . . . .115
Glove Box . . . . . . . . . . . . . . . . . . . . .113
Underseat . . . . . . . . . . . . . . . . . . . . .114
Storage Compartments . . . . . . . . . 113
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 199
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 51 Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Brake Pad Life . . . . . . . . . . . . . . . . 356
Engine Air Filter Life . . . . . . . . . . 343
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 268
Infotainment . . . . . . . . . . . . . 176, 474
Noise Control . . . . . . . . . . . . . . . . . 361
Systems Driver Assistance . . . . . . . . . . . . . 256
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 132
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 28
TaillampsBulb Replacement . . . . . . . . . . . . 368
Task Lighting . . . . . . . . . . . . . . . . . . . 171
Text Telephone (TTY) Users . . . . 464
Theft-Deterrent Systems . . . . . . . . . 39 Immobilizer . . . . . . . . . . . . . . . . . . . . . 39
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379 All-Season . . . . . . . . . . . . . . . . . . . . 379
All-Terrain . . . . . . . . . . . . . . . . . . . . 381
Buying New Tires . . . . . . . . . . . . . 399
Chains . . . . . . . . . . . . . . . . . . . . . . . . 404
Changing . . . . . . . . . . . . . . . . . . . . . 407 Tires (cont'd)
Designations . . . . . . . . . . . . . . . . . 383
Different Size . . . . . . . . . . . . . . . . . 401
Full-Size Spare . . . . . . . . . . . . . . . 418
If a Tire Goes Flat . . . . . . . . . . . . 405
Inspection . . . . . . . . . . . . . . . . . . . . 396
Low Profile . . . . . . . . . . . . . . . . . . . 380
Pressure . . . . . . . . . . . . . . . . . 387, 389
Pressure Light . . . . . . . . . . . . . . . . 145
Pressure Monitor Operation . . 390
Pressure Monitor System . . . . . 389
Rotation . . . . . . . . . . . . . . . . . . . . . . 396
Sidewall Labeling . . . . . . . . . . . . . 381
Terminology and Definitions . . 385
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 401
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 403
Wheel Replacement . . . . . . . . . . 403
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 398
Winter . . . . . . . . . . . . . . . . . . . . . . . . 380
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 280
Tow/Haul Mode . . . . . . . . . . . . . . . . . 226
Tow/Haul Mode Light . . . . . . . . . . . 142
Towing
Driving Characteristics . . . . . . . . 287
Equipment . . . . . . . . . . . . . . . . . . . . 297