2020 CHEVROLET LOW CAB FORWARD phone

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
356 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 356
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance for Text Telephone (TTY) Users . . . . . 357
Online Owner Center . . . . . . . . . 357
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 358
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 358
Scheduling Service Appointments . . . . . . . . . . . . . . . 359
Collision Damage Repair . . . . . 359
Publication Ordering Information . . . . . . . . . . . . . . . . . . 362
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 362
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 363
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 363
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 363
Cybersecurity . . . . . . . . . . . . . . . . . 364
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 357
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help call the Chevrolet
Customer Assistance Center at
1-800-862-4389.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Your name, address, and
daytime phone number.
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, and on the VIN plate or the
Vehicle Certification and
Greenhouse Gas (GHG)
Emissions Plate in the cab of the
vehicle.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
. Nature of the problem. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-862-4389
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-899-1327
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
358 Customer Information
G:View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 343.
H:Compare and shop for
Chevrolet and OnStar plans and
Services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.)
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 361
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0358.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number. .
Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
366 Index
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 253Antilock . . . . . . . . . . . . . . . . . . . . . . . 207
Exhaust Light . . . . . . . . . . . . . . . . . . . 65
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Parking . . . . . . . . . . . . . . . . . . . . . . . .211
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 134
Break-In, New Vehicle . . . . . . . . . . 156
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . 267
Headlamps . . . . . . . . . . . . . . . . . . . 267
Headlamps and Front TurnSignal . . . . . . . . . . . . . . . . . . . . . . . 270
Interior Lamps . . . . . . . . . . . . . . . . 277
License Plate Lamps . . . . . . . . . 276
Roofmarker Lamps . . . . . . . . . . . 274
Sidemarker Lamps . . . . . . . . . . . 274
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 276
Buzzers, Warning . . . . . . . . . . . . . . . . 79
C
Cab Tilting . . . . . . . . . . . . . . . . . . . . . . 233
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 230 California
Proposition
65 Warning . . . . . . . . . .230, 259, 301,
Back Cover
Capacities and Specifications . . . . . . . . . . . . . . . . . 349
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 168
Winter Driving . . . . . . . . . . . . . . . . 142
Cargo Lamp . . . . . . . . . . . . . . . . . . . . . 84
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . . 90
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 61
Child Restraints
Systems . . . . . . . . . . . . . . . . . . . . . . . . 39
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 307
Interior Care . . . . . . . . . . . . . . . . . . 313
Climate Control Systems . . . . . . . 121
Air Conditioning . . . . . . . . . . . . . . 121
Heating . . . . . . . . . . . . . . . . . . . . . . . 121
Cluster, Instrument . . . . . . . . . . . . . . 57
Cold Weather Operation . . . . . . . . 221
Collision Damage Repair . . . . . . . 359 Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 42
Control of a Vehicle . . . . . . . . . . . . . 130
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 243
Engine Temperature Gauge . . . . 60
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cornering Lamps . . . . . . . . . . . . . . . . 83
Cover
Engine . . . . . . . . . . . . . . . . . . . . . . . . 235
Covers
Winter . . . . . . . . . . . . . . . . . . . . . . . . 163
Cruise Control . . . . . . . . . . . . . . . . . . 214 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cupholders . . . . . . . . . . . . . . . . . . . . . . 44
Customer Assistance . . . . . . . . . . . 357 Offices . . . . . . . . . . . . . . . . . . . . . . . . 357
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 357
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . 362
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 356
Cybersecurity . . . . . . . . . . . . . . . . . . . 364

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
370 Index
P
ParkingBrake . . . . . . . . . . . . . . . . . . . . . . . . . .211
Over Things That Burn . . . . . . . 167
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Pedals . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Perchlorate Materials Requirements, California . . . . . . 230
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 111
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 21
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 55
Reduced Engine Light . . . . . . . . . . 69
Steering Fluid . . . . . . . . . . . . . . . . . 252
Windows . . . . . . . . . . . . . . . . . . . . . . . 23
Power Take-Off (PTO) . . . . . . . . . . 227
Pregnancy, Using Seat Belts . . . . 35
Privacy Vehicle Data Recording . . . . . . . 363
Proposition
65 Warning,
California . . . . . . . . . . . .230, 259, 301, Back CoverPublication Ordering
Information . . . . . . . . . . . . . . . . . . . . 362
R
Radio Frequency Statement . . . . 362
Radio Reception . . . . . . . . . . . . . . . . . 89
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . . 85
Rear Axle . . . . . . . . . . . . . . . . . . 261, 262
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 30
Rear Storage . . . . . . . . . . . . . . . . . . . . 45
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 339
Reduced Engine Power Light . . . . 69
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 358
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects
General Motors . . . . . . . . . . . . . . . 363
U.S. Government . . . . . . . . . . . . . 363
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 140
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 358
Roofmarker Lamps . . . . . . . . . . . . . 274 Rotation, Tires . . . . . . . . . . . . . . . . . . 297
Routing, Engine Drive Belt . . . . . . 355
Running out of Fuel . . . . . . . . . . . . . 224
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 170
S
Safety Defects ReportingGeneral Motors . . . . . . . . . . . . . . . 363
U.S. Government . . . . . . . . . . . . . 363
Safety System Check . . . . . . . . . . . . 37
Scheduling Appointments . . . . . . . 359
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 31 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Extender . . . . . . . . . . . . . . . . . . . . . . . . 37
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . 36
Reminders . . . . . . . . . . . . . . . . . . . . . . 60
Three-Point . . . . . . . . . . . . . . . . . . . . . 33
Use During Pregnancy . . . . . . . . . . 35
Seats Position, Front . . . . . . . . . . . . . . . . . . 26
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selector Lever . . . . . . . . . . . . . . . . . . 205
Service . . . . . . . . . . . . . . . . . . . . . . . . . 126 Accessories andModifications . . . . . . . . . . . . . . . . 230

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Index 371
Service (cont'd)Climate Control System . . . . . . . 121
Doing Your Own Work . . . . . . . . 231
Scheduling Appointments . . . . . 359
Transmission Warning Light . . . . 65
Vehicle Soon Light . . . . . . . . . . . . . . 62
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 264
Shopping Bag Hooks . . . . . . . . . . . . 45
Sidemarker Lamps . . . . . . . . . . . . . 274
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . . 82
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 349
Speedometer . . . . . . . . . . . . . . . . . . . . 58
Starting and Stopping the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 159
Steering . . . . . . . . . . . . . . . . . . . . . . . . 140 Fluid, Power . . . . . . . . . . . . . . . . . . 252
Wheel Adjustment . . . . . . . . . . . . . . 53
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 276
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Storage Areas Glove Box . . . . . . . . . . . . . . . . . . . . . . 43 Storage Areas (cont'd)
Information on Loading the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 46
Instrument Panel . . . . . . . . . . . . . . . 43
Storage Compartments . . . . . . . . . . 42
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 144
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 25
System Noise Control . . . . . . . . . . . . . . . . . 262
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 59
TaillampsBulb Replacement . . . . . . . . . . . . 276
Temperature, Operating . . . . . . . . 162
Text Telephone (TTY) Users . . . . 357
Three-Point Seat Belt . . . . . . . . . . . . 33
Tires If a Tire Goes Flat . . . . . . . . . . . . 300
Pressure . . . . . . . . . . . . . . . . . . . . . . 297
Rotation . . . . . . . . . . . . . . . . . . . . . . 297
Tires and Wheels . . . . . . . . . . . . . . . 285
Towing Vehicle . . . . . . . . . . . . . . . . . . . . . . . 305
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . 119
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 196 Transmission (cont'd)
Fluid, Automatic . . . . . . . . . . . . . . 241
Overdrive Off, Automatic . . . . . . 206
Service Warning Light . . . . . . . . . . 65
Trip Odometer . . . . . . . . . . . . . . . . . . . 58
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . . 82
Turn Signal Bulb Replacement . . . . . . . . . . . . 276
U
USB Port . . . . . . . . . . . . . . . . . . . . . . . . 98
Using This Manual . . . . . . . . . . . . . . . . 3
V
Vehicle
Control . . . . . . . . . . . . . . . . . . . . . . . 130
Getting In and Out . . . . . . . . . . . . . . 17
Identification Number (VIN) . . . 343
Messages . . . . . . . . . . . . . . . . . . . . . . 74
Security . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Soon Light . . . . . . . . . . . . . 62
Starting and Stopping . . . . . . . . . 159
Towing . . . . . . . . . . . . . . . . . . . . . . . . 305
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 297
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 363