2020 CHEVROLET LOW CAB FORWARD service

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
12 Things to Know About the New Vehicle Limited Warranty
Although no defect in the factory
applied paint causes this, Chevrolet
will repair, at no charge to the
owner, the painted surfaces of new
vehicles damaged by this fallout
condition within 12 months or
12,000 miles of purchase,
whichever comes first.
Warranty Coverage–
Extensions
Time Extensions : The New
Vehicle Limited Warranty will be
extended one day for each day
beyond the first 24 hour period in
which your vehicle is at an
authorized Chevrolet Low Cab
Forward dealer facility for warranty
service. You may be asked to show
the repair orders to verify the period
of time the warranty is to be
extended. Your extension rights may
vary depending on state law. Mileage Extensions :
Prior to
delivery, some mileage is put on
your vehicle during testing at the
assembly plant, during shipping,
and while at the Chevrolet Low Cab
Forward dealer facility. The dealer
records this mileage on the first
page of this warranty booklet at
delivery. For eligible vehicles, this
mileage will be added to the
mileage limits of the warranty
ensuring that you receive full benefit
of the coverage. Mileage extension
eligibility:
. Applies only to new vehicles
held exclusively in new vehicle
inventory.
. Does not apply to used vehicles,
GM-owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.
. Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the
vehicle may not have been
registered for license plates.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
Chevrolet. Examples of the types of
alterations that would not be
covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, Chevrolet does not
warranty non-GM parts,
calibrations, and/or software
modifications. The use of parts,
control module calibrations,
software modifications, and/or any
other alterations not issued through
Chevrolet will void the warranty
coverage for those components that
are damaged or otherwise affected
by the installation of the non-GM
part, control module calibration,
software modification, and/or other
alteration.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
Things to Know About the New Vehicle Limited Warranty 13
The only exception is that non-GM
parts labeled“Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.
Special Body or Equipment
Alterations
Installations or alterations to the
original equipment vehicle or
chassis, as manufactured and
assembled by Chevrolet, are not
covered by this warranty. The
special body company, assembler,
or equipment installer is solely
responsible for warranties on the
body or equipment and any
alterations to any of the parts,
components, systems,
or assemblies installed by
Chevrolet. Examples include, but
are not limited to, special body
installations, such as recreational
vehicles, the installation of any
non-GM part, cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of the wheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
Chevrolet Low Cab Forward dealer
facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your Chevrolet
Low Cab Forward dealer without
delay. For further details concerning
any repairs which the dealer mayhave made prior to you taking
delivery of your vehicle, ask your
dealer.
Production Changes
Chevrolet and Chevrolet Low Cab
Forward dealers reserve the right to
make changes in vehicles built and/
or sold by them at any time without
incurring any obligation to make the
same or similar changes on vehicles
previously built and/or sold by them.
Noise Emissions Warranty
Chevrolet warrants to the first
person who purchases this vehicle
for purposes other than resale and
to each subsequent purchaser of
this vehicle, as manufactured by
Chevrolet, that this vehicle was
designed, built and equipped to
conform at the time it left
Chevrolet’s control with all
applicable United States EPA Noise
Control Regulations.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
18 Emission Control Systems Warranty
Any authorized Chevrolet Low Cab
Forward Truck Dealer will, as
necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions. The applicable
warranty period shall begin on the
date the Low Cab Forward Truck is
delivered to the first retail purchaser
or, if the Low Cab Forward truck is
first placed in service as a
demonstrator or company vehicle
prior to sale at retail, on the date the
vehicle is placed in such service.
Owner's Warranty Responsibilities
As the Low Cab Forward truck
owner, you are responsible for the
performance of the scheduled
maintenance listed in your owner
manual. Chevrolet recommends that
you retain all maintenance receipts
for the chassis, but Chevrolet
cannot deny warranty coverage
solely for the lack of receipts or for
your failure to ensure the
performance of all scheduled
maintenance.You are responsible for presenting
your chassis to a Chevrolet Low
Cab Forward dealer servicing your
chassis line as soon as a problem
exists. The warranted repairs should
be completed in a reasonable
amount of time, not to exceed
30 days.
As the Low Cab Forward truck
owner, you should also be aware
that Chevrolet may deny warranty
coverage if your chassis or a part
has failed due to abuse, neglect,
improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact Customer Assistance
Center at 1-800-862-4389 or, in
California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
22 Emission Warranty Parts List
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
Chevrolet Low Cab Forward Truck
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and when a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
Chevrolet Low Cab Forward Truck
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Chevrolet will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labor charges based
on Chevrolet's recommended time
allowance for the warranty repairand the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not being
completed within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.
If you are in a situation where you
are significantly inconvenienced,
and it is necessary to have repairs
performed by other than a Chevrolet
Low Cab Forward Truck dealer and
you believe the repairs are covered
by emission warranties, take the
replaced parts and your receipt to a
Chevrolet Low Cab Forward dealer
for reimbursement consideration.
This applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. Chevrolet will not deny
warranty coverage solely on the
absence of maintenance records.
However, Chevrolet may deny a
warranty claim if a failure to perform
scheduled maintenance resulted in
the failure of a warranty part.
Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Chevrolet
Low Cab Forward dealer facility to
obtain service under the emission
warranty. This should be done as
soon as possible after failing an
EPA-approved I/M test or a
California smog check test, or at
any time you suspect a defect in
a part.
Those repairs qualifying under the
warranty will be performed by any
Chevrolet Low Cab Forward dealer
at no charge. Repairs which do not
qualify will be charged to you. You
will be notified as to whether or not

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
24 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your Chevrolet Low
Cab Forward dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Chevrolet
Customer Assistance Center by
calling 1-800-862-4389. We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE : Both Chevrolet and
your Chevrolet Low Cab Forward
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
Customer Satisfaction Procedure 25
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. Chevrolet reserves the right
to change eligibility limitations and/
or to discontinue its participation in
this program.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
26 State Warranty Enforcement Laws
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, Chevrolet requires that
you first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 029.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
Warranty Information for California Only 27
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.