
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
OnStar 307
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
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310 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
OnStar 311
OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN
THE SOFTWARE.
Except as contained in this notice,
the name of a copyright holder shall
not be used in advertising or
otherwise to promote the sale, use
or other dealings in this Software
without prior written authorization of
the copyright holder.
unzip:
This is version 2005-Feb-10 of the
Info-ZIP copyright and license. The
definitive version of this document
should be available at ftp://
ftp.info-zip.org/pub/infozip/
license.html indefinitely.
Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.
For the purposes of this copyright
and license,“Info-ZIP”is defined as
the following set of individuals:
Mark Adler, John Bush, Karl Davis,
Harald Denker, Jean-Michel Dubois,
Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris
Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller,
Sergio Monesi, Keith Owens,
George Petrov, Greg Roelofs, Kai
Uwe Rommel, Steve Salisbury,
Dave Smith, Steven M. Schweda,
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White.
This software is provided
“as is,”
without warranty of any kind,
express or implied. In no event shall
Info-ZIP or its contributors be held
liable for any direct, indirect,
incidental, special or consequential
damages arising out of the use of or
inability to use this software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions: 1. Redistributions of source code
must retain the above copyright
notice, definition, disclaimer,
and this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer,
and this list of conditions in
documentation and/or other
materials provided with the
distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a
self-extracting archive; that is
permitted without inclusion of
this license, as long as the
normal SFX banner has not
been removed from the binary
or disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing
ports with new graphical
interfaces, and dynamic,
shared, or static library
versions–must be plainly
marked as such and must not

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
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314 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
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316 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 200
Accessory Power . . . . . . . . . . . . . . . 155
Adaptive Cruise Control . . . . . . . . 167
Add-On Electrical Equipment . . . 197
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 281
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 36
Air Cleaner/Filter, Engine . . . . . . . 208
Air Conditioning . . . . . . . . . . . . . . . . 133
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 138
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 137
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 63
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 56
Passenger Sensing System . . . . 57
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 55
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 56
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 54 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 53
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 62
Passenger Status Indicator . . . 101
Readiness Light . . . . . . . . . . . . . . 101
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 62
System Check . . . . . . . . . . . . . . . . . . 51
Alarm Vehicle Security . . . . . . . . . . . . . . . . 21
Alert Lane Change . . . . . . . . . . . . . . . . . 182
Side Blind Zone (SBZA) . . . . . . 181
All-Season Tires . . . . . . . . . . . . . . . . 232
Antilock Brake System (ABS) . . . 161 Warning Light . . . . . . . . . . . . . . . . . 106
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 264
Interior . . . . . . . . . . . . . . . . . . . . . . . . 269
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 294
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 178
Assistance Systems for Parking and Backing . . . . . . . . . . 176

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318 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 70
Older Children . . . . . . . . . . . . . . . . . . 64
Securing . . . . . . . . . . . . . . . . . . . . 78, 80
Systems . . . . . . . . . . . . . . . . . . . . . . . . 68
Circuit Breakers . . . . . . . . . . . . . . . . 226
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 264
Interior Care . . . . . . . . . . . . . . . . . . 269
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 133
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cluster, Instrument . . . . . . . . . . . . . . 96
Collision Damage Repair . . . . . . . 297
Compact Spare Tire . . . . . . . . . . . . 258
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 84
Compass . . . . . . . . . . . . . . . . . . . . . . . . 91
Connected Services Connections . . . . . . . . . . . . . . . . . . 314
Diagnostics . . . . . . . . . . . . . . . . . . . 315
Navigation . . . . . . . . . . . . . . . . . . . . 313
Connections Connected Services . . . . . . . . . . 314
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 163 Control of a Vehicle . . . . . . . . . . . . . 142
Convenience Net . . . . . . . . . . . . . . . . 87
Convex Mirrors . . . . . . . . . . . . . . . . . . 23
Coolant
Engine Temperature Gauge . . 100
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . . . 209
Courtesy Lamps . . . . . . . . . . . . . . . . 128
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 296
Cruise Control . . . . . . . . . . . . . . . . . . 165
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cruise Control, Adaptive . . . . . . . . 167
Cupholders . . . . . . . . . . . . . . . . . . . . . . 85
Customer Assistance . . . . . . . . . . . 293 Offices . . . . . . . . . . . . . . . . . . . . . . . . 292
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 293
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 299
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 290
Cybersecurity . . . . . . . . . . . . . . . . . . . 302
D
Damage Repair, Collision . . . . . . . 297
Danger, Warning, and Caution . . . . 2 Data Collection
Infotainment System . . . . . . . . . . 304
OnStar . . . . . . . . . . . . . . . . . . . . . . . 303
Data Recorders, Event . . . . . . . . . 302
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 126
Defensive Driving . . . . . . . . . . . . . . . 141
Delayed Locking . . . . . . . . . . . . . . . . . 18
Diagnostics
Connected Services . . . . . . . . . . 315
Distracted Driving . . . . . . . . . . . . . . . 140
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . .110
Delayed Locking . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . 18
Drive Belt Routing, Engine . . . . . . 289
Driver Assistance Systems . . . . . 174
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Assistance Systems . . . . . . . . . . 178
Better Fuel Economy . . . . . . . . . 140
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 189
Defensive . . . . . . . . . . . . . . . . . . . . . 141
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 141

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Index 321
InformationPublication Ordering . . . . . . . . . . 299
Infotainment . . . . . . . . . . . . . . . . . . . . 132
Infotainment System . . . . . . . . . . . . 304
Instrument Cluster . . . . . . . . . . . . . . . 96
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 84
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 25
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 259
K
Keyless EntryRemote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 234
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 128
Daytime Running (DRL) . . . . . . 126
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 129
Exterior Controls . . . . . . . . . . . . . . 125
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 126 Lamps (cont'd)
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 131
License Plate . . . . . . . . . . . . . . . . . 224
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 103
On Reminder . . . . . . . . . . . . . . . . . 109
Reading . . . . . . . . . . . . . . . . . . . . . . 129
Lane Change Alert (LCA) . . . . . . . 182
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 184
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Lap-Shoulder Belt . . . . . . . . . . . . . . . 46
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 78
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . . . 70
LED Lighting . . . . . . . . . . . . . . . . . . . . 221
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 130
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Illumination Control . . . . . . . . . . . 128
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Lights Airbag Readiness . . . . . . . . . . . . . 101 Lights (cont'd)
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 106
Brake System Warning . . . . . . . 104
Charging System . . . . . . . . . . . . . 102
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 103
Cruise Control . . . . . . . . . . . . . . . . 109
Door Ajar . . . . . . . . . . . . . . . . . . . . . .110
Electric Parking Brake . . . . . . . . 105
Engine Oil Pressure . . . . . . . . . . 108
Flash-to-Pass . . . . . . . . . . . . . . . . . 126
High-Beam On . . . . . . . . . . . . . . . . 109
High/Low Beam Changer . . . . . 126
Lane Departure Warning . . . . . . 106
Low Fuel Warning . . . . . . . . . . . . 108
Seat Belt Reminders . . . . . . . . . . 100
Security . . . . . . . . . . . . . . . . . . . . . . 109
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . 105
StabiliTrak OFF . . . . . . . . . . . . . . . 107
Tire Pressure . . . . . . . . . . . . . . . . . 108
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 107
Traction Off . . . . . . . . . . . . . . . . . . . 106
Locks Automatic Door . . . . . . . . . . . . . . . . . 18
Delayed Locking . . . . . . . . . . . . . . . . 18

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322 Index
Locks (cont'd)Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Lockout Protection . . . . . . . . . . . . . . 19
Power Door . . . . . . . . . . . . . . . . . . . . . 18
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loss of Control . . . . . . . . . . . . . . . . . 143
Low Fuel Warning Light . . . . . . . . . 108
Low-Profile Tires . . . . . . . . . . . . . . . . 233
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 70
Lumbar Adjustment . . . . . . . . . . . . . . 36 Front Seats . . . . . . . . . . . . . . . . . . . . . 36
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 286
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 281
Maintenance Schedule . . . . . . . . . 276 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 284
Malfunction Indicator Lamp . . . . . 103
Manual Mode . . . . . . . . . . . . . . . . . . . 160
Memory Seats . . . . . . . . . . . . . . . . . . . 37
Messages Engine Power . . . . . . . . . . . . . . . . .113
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .112 Messages (cont'd)
Vehicle Speed . . . . . . . . . . . . . . . . .113
Mirrors Automatic Dimming . . . . . . . . . . . . . 24
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . . . 25
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 23
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 24
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manual Rearview . . . . . . . . . . . . . . . 25
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tilt in Reverse . . . . . . . . . . . . . . . . . . 24
Mirrors, Interior Rearview . . . . . . . . 25
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 241
N
NavigationConnected Services . . . . . . . . . . 313
Net, Convenience . . . . . . . . . . . . . . . 87
New Vehicle Break-In . . . . . . . . . . . 151
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 98 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 143
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 204 Oil (cont'd)
Engine Oil Life System . . . . . . . 206
Pressure Light . . . . . . . . . . . . . . . . 108
Older Children, Restraints . . . . . . . 64
Online Owner Center . . . . . . . . . . . 293
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 303
OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 307
OnStar Emergency . . . . . . . . . . . . . 306
OnStar Overview . . . . . . . . . . . . . . . 305
OnStar Security . . . . . . . . . . . . . . . . 307
Operating Mode
Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 213
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Overheated Engine Protection Operating Mode . . . . 213
Overheating, Engine . . . . . . . . . . . . 212
Overview Instrument Panel . . . . . . . . . . . . . . . . 5P
ParkShifting Out of . . . . . . . . . . . . . . . . 156
Park Assist . . . . . . . . . . . . . . . . . . . . . 176