2020 CHEVROLET IMPALA radio

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 183
When the vehicle is started, both
outside mirror LCA displays will
briefly come on to indicate the
system is operating. When the
vehicle is in a forward gear, the left
or right side mirror display will light
up if a moving vehicle is detected in
the next lane over in that blind zone
or rapidly approaching that zone.
If the turn signal is activated in the
same direction as a detected
vehicle, this display will flash as an
extra warning not to change lanes.
LCA can be disabled through
vehicle personalization. See
“Collision/Detection Systems”under
Vehicle Personalization 0113.
If LCA is disabled by the driver, the
LCA mirror displays will not light up.
When the System Does Not
Seem to Work Properly
The LCA system requires some
driving for the system to calibrate to
maximum performance. This
calibration may occur more quickly if
the vehicle is driven on a straight
highway road with traffic and
roadside objects (e.g., guardrails, barriers). During a trip, the LCA
system is not operational until the
vehicle first reaches a speed of
24 km/h (15 mph).
LCA displays may not come on
when passing a vehicle quickly, for
a stopped vehicle, or when towing a
trailer. The LCA detection zones
that extend back from the side of
the vehicle do not move further back
when a trailer is towed. Use caution
while changing lanes when towing a
trailer. LCA may alert to objects
attached to the vehicle, such as a
trailer, bicycle, or object extending
out to either side of the vehicle.
Attached objects may also interfere
with the detection of vehicles. This
is normal system operation; the
vehicle does not need service.
LCA may not always alert the driver
to vehicles in the next lane over,
especially in wet conditions or when
driving on sharp curves. The system
does not need to be serviced. The
system may light up due to
guardrails, signs, trees, shrubs, and
other non-moving objects. This is
normal system operation; the
vehicle does not need service.
LCA may not operate when the LCA
sensors in the left or right corners of
the rear bumper are covered with
mud, dirt, snow, ice, or slush, or in
heavy rainstorms. For cleaning
instructions, see "Washing the
Vehicle" under
Exterior Care0264.
If the DIC still displays the system
unavailable message after cleaning
both sides of the vehicle toward the
rear corners of the vehicle, see your
dealer.
If the LCA displays do not light up
when moving vehicles are in the
side blind zone or rapidly
approaching this zone and the
system is clean, the system may
need service. Take the vehicle to
your dealer.Radio Frequency Information
See Radio Frequency Statement
0 300.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
230 Vehicle Care
To access the fuses on vehicles
equipped with a storage bin:1. Push forward on the top edge of the bin to unlatch it.
2. Press in on the sides of the bin to release it from the
instrument panel.
3. Pivot the door downward, allowing it to hang from the
instrument panel.
4. To close the bin, swing it upward and push in until
closed.
To access the fuses on vehicles not
equipped with a storage bin: 1. Pull the lower edge of the
cover rearward. The clips on
the lower edge will release,
and the upper edge will fall
away from the instrument
panel.
2. To replace the cover, hook the upper edge of the cover on the
instrument panel, and swing
the lower edge of the cover into
place.
3. Press the lower edge of the cover until the clips engage.
The vehicle may not be equipped
with all of the fuses, relays, and
features shown. Fuses Usage
1 Wireless charging
2 Rear stoplamps/ Courtesy lamps/
Reverse lamps/Shift
lock solenoid/Puddle
lamps
3 LED indicator light
4 Radio
5 Cluster/Auxiliary jack/HMI/USB/Radio
display/CD player
6 Console power outlet
7 Rear console power outlet
8 Trunk release/Brake pedal apply/Keyless
start indicators/
Hazard switch
illumination/CHMSL/
Brake relay/
Sidemarker lamps/
Washer relay/Run/
Crank relay

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Vehicle Care 241
Warning (Continued)
adjustment for high-speed
operation. When speed limits and
road conditions allow the vehicle
to be driven at high speeds, make
sure the tires are rated for
high-speed operation, are in
excellent condition, and are set to
the correct cold tire inflation
pressure for the vehicle load.
Vehicles with P245/45R19 and
P245/40R20 size tires require
inflation pressure adjustment when
driving the vehicle at speeds of
160 km/h (100 mph) or higher. Set
the cold inflation pressure to
270 kPa (39 psi).
Return the tires to the
recommended cold tire inflation
pressure when high-speed driving
has ended. See Vehicle Load Limits
0 147 and
Tire Pressure 0239.
Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tire
pressure telltale when one or more
of your tires is significantly
under-inflated. Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under-inflated tire
causes the tire to overheat and can
lead to tire failure. Under-inflation
also reduces fuel efficiency and tire
tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is not a
substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under-inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
242 Vehicle Care
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start-ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
SeeTire Pressure Monitor
Operation 0242.
See Radio Frequency Statement
0 300.Tire Pressure Monitor
Operation
This vehicle may have a Tire
Pressure Monitor System (TPMS).
The TPMS is designed to warn the
driver when a low tire pressure
condition exists. TPMS sensors are
mounted onto each tire and wheel
assembly, excluding the spare tire
and wheel assembly. The TPMS
sensors monitor the air pressure in
the tires and transmit the tire
pressure readings to a receiver
located in the vehicle.
When a low tire pressure condition
is detected, the TPMS illuminates
the low tire pressure warning light
located on the instrument cluster.
If the warning light comes on, stop
as soon as possible and inflate the
tires to the recommended pressure shown on the Tire and Loading
Information label. See
Vehicle Load
Limits 0147.
A message to check the pressure in
a specific tire displays in the Driver
Information Center (DIC). The low
tire pressure warning light and the
DIC warning message come on at
each ignition cycle until the tires are
inflated to the correct inflation
pressure. Using the DIC, tire
pressure levels can be viewed. For
additional information and details
about the DIC operation and
displays see Driver Information
Center (DIC) 0110.
The low tire pressure warning light
may come on in cool weather when
the vehicle is first started, and then
turn off as the vehicle is driven. This
could be an early indicator that the
air pressure is getting low and
needs to be inflated to the proper
pressure.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
244 Vehicle Care
could prevent the TPMS from
functioning properly. SeeBuying
New Tires 0247.
. Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.
If the TPMS is not functioning
properly it cannot detect or signal a
low tire pressure condition. See
your dealer for service if the TPMS
malfunction light and DIC message
comes on and stays on.
TPMS Sensor Matching
Process
Each TPMS sensor has a unique
identification code. The identification
code needs to be matched to a new
tire/wheel position after rotating the
vehicle’s tires or replacing one or
more of the TPMS sensors. The
TPMS sensor matching process
should also be performed after
replacing a spare tire with a road
tire containing the TPMS sensor.
The malfunction light and the DIC
message should go off at the next ignition cycle. The sensors are
matched to the tire/wheel positions,
using a TPMS relearn tool, in the
following order: driver side front tire,
passenger side front tire, passenger
side rear tire, and driver side rear.
See your dealer for service or to
purchase a relearn tool. A TPMS
relearn tool can also be purchased.
See Tire Pressure Monitor Sensor
Activation Tool at
www.gmtoolsandequipment.com or
call 1-800-GM TOOLS
(1-800-468-6657).
There are two minutes to match the
first tire/wheel position, and
five minutes overall to match all four
tire/wheel positions. If it takes
longer, the matching process stops
and must be restarted.
The TPMS sensor matching
process is:
1. Set the parking brake.
2. Place the vehicle in Service Mode. See Ignition Positions
0 151. 3. Make sure the Tire Pressure
info page option is turned on.
The info pages on the DIC can
be turned on and off through
the Settings menu. See Driver
Information Center (DIC) 0110.
4. Use the DIC controls on the right side of the steering wheel
to scroll to the Tire Pressure
screen under the DIC
info page.
5. Press and hold
Vin the center
of the DIC controls.
The horn sounds twice to
signal the receiver is in relearn
mode and the TIRE
LEARNING ACTIVE message
displays on the DIC screen.
6. Start with the driver side front tire.
7. Place the relearn tool against the tire sidewall, near the valve
stem. Then press the button to
activate the TPMS sensor.
A horn chirp confirms that the
sensor identification code has
been matched to this tire and
wheel position.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Vehicle Care 271
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
290 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 290
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 292
Customer Assistance for Text Telephone (TTY) Users . . . . . 293
Online Owner Center . . . . . . . . . 293
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 294
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 294
Scheduling Service Appointments . . . . . . . . . . . . . . . 296
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 296
Collision Damage Repair . . . . . 297
Publication Ordering Information . . . . . . . . . . . . . . . . . . 299
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 300
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 300
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 301
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 302
Cybersecurity . . . . . . . . . . . . . . . . . 302
Event Data Recorders . . . . . . . . 302
OnStar . . . . . . . . . . . . . . . . . . . . . . . 303
Infotainment System . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
300 Customer Information
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and withInnovation, Science and Economic
Development (ISED) Canada's
RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.