2020 CHEVROLET EXPRESS phone

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
20 Radio
Loss of Audio
Loss of Pandora audio can happen
in different ways:
.Weak or lost data connection.
The signal strength and phone
battery level can be checked on
the radio display.
. Device needs to be charged.
. Application needs to be
relaunched.
. Connection between phone and
radio lost.
. If any iPhone, iPod touch,
or iPad is connected to
Bluetooth and the dock
connector, unplug the dock
connector and plug it in again.
. Volume is too low. Turn up the
volume on the device.
If the connection is lost between the
application and device, a message
“Please unlock your phone or restart
the phone app and try again” may
display. Touch OK to retry. Common Pandora Messages
Messages that may show on the
Infotainment display are:
Paused or Audio Paused :
Playback is paused on the radio or
device. Touch
rin the middle of the
time bar near the bottom of the
display to play or touch
jto pause.
No Stations Found : Logged in but
no stations have been created.
Communication Failure or
Application Unexpectedly Quit or
Network Connection Could Not
Be Established : Communication
failure between the radio and the
phone application, or between the
phone and data connection, or the
device is locked.
See www.pandora.com/help for
more information. If the service will
not work, see your dealer for
assistance.
Stitcher Internet Radio
Stitcher
Stitcher SmartRadio is an Internet
radio service that streams news,
sports, and entertainment shows
through the audio system. Create
personalized, on-demand stations or
discover new shows through
Stitcher ’s preset stations. To set up
an account, or for more information,
go to www.stitcher.com. Stitcher
may be available as a worldwide
Internet service.
A phone or tablet with Internet
connection is required for this
application. Personal cell phone
data plans are used. Make sure the
latest version is installed on the
device and the volume is turned up.
To install Stitcher:
. On an Android phone or Android
Tablet, go to the Google Play
Store and search for Stitcher.
Install to the phone, not to the
SD card.

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
Radio 21
.On an iPhone, iPad, or iPod
touch, go to the iTunes Store
and search for Stitcher.
Launching Stitcher
Connect the iPhone, iPad, or iPod
touch to the USB port, or connect
an Android through Bluetooth. For
first time use, set up the stations
before connecting to the vehicle.
The Stitcher icon will be available
on the Home Page.
The signal strength and battery level
meters indicate the conditions of the
paired phone. There may be
performance issues with this feature
when signal or battery levels
are low. Launch Using an iPhone, iPod
touch, or iPad
1. Plug the device into the USB port. The phone screen must
be unlocked.
2. To launch, do one of the following:
.Make sure the device is
unlocked so the Allow
option can be pressed on
the device.
. Touch Stitcher on the
Home Page.
. Press SRCE on the center
stack or touch Source and
select Stitcher from the
Source banner.
. Press
b/gand say
“Stitcher” or“Play Stitcher.”
If nothing happens when the
available Stitcher icon is touched,
download the latest Stitcher
application to the device and retry.
Also, verify you are in a good
signal area. Stitcher will always be highlighted
on the Home Page when an iPhone,
iPad, or iPod touch is connected
using the USB port. To use, log in to
your account.
If the
“Please See Device” message
is shown, the login display may
appear on the device.
Launch Using an Android Phone
1. Pair the Android phone using Bluetooth.
2. Use one of the following to launch:
.Touch Stitcher on the
Home Page.
. Press SRCE on the center
stack or touch Source and
select Stitcher from the
Source banner.
. Press
b/gand say
“Stitcher” or“Play Stitcher.”
If nothing happens when the
available Stitcher icon is touched,
download the latest Stitcher

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
22 Radio
application to the device and retry.
Also, verify you are in a good
signal area.
If the“Please See Device” message
is shown, the login display may
appear on the device.
Stitcher Menu
To access the Stitcher Menu, press
the Menu icon on the main Stitcher
display.
Favorites Playlist : If favorite
stations are stored on your device,
they can be accessed through “My
On Demand Stations/My Custom
Stations” in the Menu list.
Stitcher Station Categories : This
displays categories by topic. When
a category then subcategory is selected, the radio will start playing
the first program in that
subcategory.
Turn the PUSH/SEL knob to bring
up the first 24 stations of that
subcategory.
Current Station Playlist :
While
listening to a show, turn the PUSH/
SEL knob to display the menu list of
shows available for the current
station.
Stitcher Features
If available, Stitcher has a thumbs
up or down method of rating
programs.q: Touch to mark the program as a
favorite.
Stitcher Troubleshooting
Unable to Connect Device to
Vehicle
If the device is unable to connect to
the USB or Bluetooth:
1. Turn the vehicle off.
2. Remove the key from the ignition. 3. Open and close the driver door,
wait about one minute, and try
to connect the device again.
Unable to Start Stitcher
If the device is unable to launch
Stitcher:
. Check that the latest version of
Stitcher is installed.
. Check that there is an active
account logged into Stitcher.
. Check that you have good signal
strength.
. Have at least one station
created.
. For Android devices, check that
the device is paired with the
vehicle and the Bluetooth icon
on the display is highlighted.
. For iPhone, iPod touch, or iPad
devices, check that the USB
cable is connected to the USB
port and the screen is unlocked.
. Close Stitcher on the device and
launch again. Devices that allow
multitasking may require an

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
Radio 23
extra step to quit the Stitcher
application. See the cell phone
manufacturer's user guide.
Thumbs Up or Thumbs Down
Error
If there is an error trying to rate a
song with the
,or-icons, the
message “Thumbs Down Error” or
“Thumbs Up Error” may display.
Touch OK to retry.
Loss of Audio
Loss of Stitcher audio can happen
in different ways:
. Weak or lost data connection.
. Device needs to be charged.
. Application needs to be
relaunched.
. Connection between phone and
radio lost.
. If any iPhone, iPod touch,
or iPad is connected to
Bluetooth and the dock
connector, unplug the dock
connector and plug it in again. .
Volume is too low. Turn up the
volume on the device.
If the connection is lost between the
application and device, a message
“Please unlock your phone or restart
the phone app and try again” may
display. Touch OK to retry.
Common Stitcher Messages
Messages that may show on the
Infotainment display are:
Paused or Audio Paused :
Playback is paused on the radio or
device. Touch
rin the middle of the
time bar near the bottom of the
display to play or press
jto pause.
No Stations Found : Logged in but
no stations have been created.
Touch OK to continue.
Communication Failure or
Application Unexpectedly Quit or
Network Connection Could Not
Be Established : Communication
failure between the radio and the
phone application, or between the
phone and data connection, or the
device is locked. See www.stitcher.com/help for more
information. If the service will not
work, see your dealer for
assistance.
Pictures
Pictures can only be viewed using
USB devices. If pictures are on an
SD card, transfer to a USB device
or use a USB-SD adapter.
A maximum 5Mb uncompressed
photo size is supported, however to
achieve this, use a 4 Megapixel or
lower resolution camera setting.
Only jpeg, bmp, gif, and png files
are supported.
1. Touch the Picture Viewer display icon on the
Home Page.
2. The system does a search to find the picture folders.
A“Please wait” message may
display until the search is
finished.

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
Audio Players 33
Podcasts:1. Touch to view the podcasts on the iPod.
2. Touch a podcast name to begin playback.
Song Titles: 1. Touch to view a list of all songs on the iPod.
2. Touch the song from the list to begin playback.
Composers: 1. Touch to view the composers on the iPod.
2. Touch the composer to view a list of songs by that composer.
3. Touch a song from the list to begin playback.
Audio Books: 1. Touch to view the audio books on the iPod.
2. Touch the audio book from the list to begin playback.Playing from an iPhone or iPad
For the list of supported iPhone and
iPad models, see www.my.gmc.com/
learn for GMC and
www.mychevrolet.com/learn for
Chevrolet.
If music is available on the iPhone,
it could be heard through the radio.
Follow the same instructions as
stated earlier for using an iPod.
When an iPhone and iPod touch are
connected through USB and
Bluetooth, the audio may not be
heard when iPod source on the
radio is selected. Select either dock
connector on the phone or
disconnect and reconnect the
device.
The USB jack in the front storage
bin will charge Apple devices
drawing up to 1 amp of current. The
two charging only, 2.1 amp USB
ports at the rear of the center
console can charge the iPad.
Bluetooth Audio and Voice
Recognition
See Bluetooth Audio 034 and
Voice Recognition 052 for
information on using voice
recognition with Bluetooth Audio.
Make sure all devices have the
latest software download.
Auxiliary Devices
This vehicle has an auxiliary input
jack in the front of the radio and an
optional auxiliary input jack in
the rear.
The auxiliary jack is not an audio
output. Do not plug headphones into
the auxiliary input jack. Set up any
auxiliary device while the vehicle is
in P (Park).
The device volume may need
adjusting for good sound.
Connect a 3.5 mm (1/8 in) cable
from the auxiliary device to the
auxiliary input jack. When a device
is connected, the system

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
34 Audio Players
automatically begins playing audio
from the device over the vehicle
speakers.
If an auxiliary device has already
been connected, but a different
source is currently active, do one of
the following:
.Press SRCE on the center stack
or steering wheel, or touch the
Source display to scroll through
the Source banner. Select Front
AUX or Rear AUX depending on
where the device is connected.
. Touch Front AUX or Rear AUX
on the Home Page.
Bluetooth Audio
If equipped, music may be played
from a paired Bluetooth device. See
“Pairing a Phone” underBluetooth
0 68.
To play music through a Bluetooth
device:
1. Make sure your mobile device is paired to the radio.
2. Launch music by doing one of the following:
.Touch
4on the
Home Page.
. Press SRCE until Bluetooth
Audio is selected. .
Press
b/gand say “Play
Bluetooth Audio”
To play the tracks randomly, touch
Shuffle. Touch again to stop shuffle.
Touch Menu to bring up the
Bluetooth Audio menu display.
Touch the Bluetooth Device List
option to select or switch a paired
device. See “Pairing a New
Bluetooth Device” underBluetooth
0 68.
Some phones support sending
Bluetooth music information like
Artist and/or Song Title to display on
the radio.
When listening to Bluetooth audio,
the audio that will play through the
radio will be what is active or open
on the phone.

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
OnStar System 35
OnStar System
4G LTE
If equipped with 4G LTE, up to
seven devices, such as
smartphones, tablets, and laptops,
can be connected to high-speed
Internet through the vehicle’s built-in
Wi-Fi hotspot.
Call 1-888-4ONSTAR
(1-888-466-7827) to connect to an
OnStar Advisor for assistance. See
www.onstar.com for vehicle
availability, details, and system
limitations. Services and apps vary
by make, model, year, carrier,
availability, and conditions. 4G LTE
service is available in select
markets. 4G LTE performance is
based on industry averages and
vehicle systems design. Some
services require a data plan.

Express/Savana Infotainment System (GMNA Authoring U.S./Canada)
(GMNA-Localizing-U.S./Canada-13583185) - 2020 - CRC - 6/10/19
Navigation 41
Address Entry
Touch the Address Entry option to
enter the address manually using
the keyboard. Set a route by
entering the state name first.
If no state or province has been
entered previously, the city and
street fields are grayed out. Touch
the option at the top right to select a
state or province.
Enter the City and Street name.
Then enter House # or Junction.
House # or Junction will be grayed
out if no Street name is entered.
The system has a preloaded list of
all cities and streets in a selected
state. To make name selectioneasier, characters that match the
ones in the preloaded list will be
displayed.
A list displays if five or fewer names
are available. If there are more than
five, there will be a match counter to
the right of the input field with the
number of available matches. Touch
the List option to view the list and
select the entry.
After entering the destination
information and selecting Done, the
Destination Confirmation display
lists preference options. Start
guidance or select any of the other
options.
Touch Done at any time while not
grayed out and the system resolves
a destination based on the entered
information.
Points Of Interest (POI)
Touch the Points Of Interest option
on the Destination Entry page. The
POI Entry page displays a list with
several options to search for the
destination point:Category :
Touch the POI category,
Location, and Sort method. Touch
Search and the POI Search Result
list will display. Touch your POI and
follow the instructions on the display
to start guidance.
Name : Enter the POI Name
manually using the keyboard on the
infotainment display. Touch Location
and Sort Method. A preloaded list
displays if five or fewer names are
available. If there are more than
five, there is a match counter to the
right of the input field with a number
of available matches. Touch the List
option to view the list and select the
entry. Follow the instructions on the
display to start guidance.
Phone Number : Enter the phone
number of the desired POI through
keyboard on the infotainment
display. The phone number has to
match one of the preloaded
numbers in the system in order to
find the desired POI. Touch Search
and follow the instructions on the
display to start guidance.