2020 CHEVROLET BOLT EV phone

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
Infotainment System 161
Delete Report Card Data
Data is saved for all trips until the
data is deleted using the PIN or until
the maximum count is exceeded.
Each item will report a maximum of
1,000 counts. The distance driven
will report a maximum of 64,374 km
(40,000 mi).
To delete Report Card data, do one
of the following:
.From the Report Card display,
select Reset.
. Select Clear All Teen Keys/PIN
from the Teen Driver menu. This
will also unregister any Teen
Driver keys and delete the PIN.
Forgotten PIN
See your dealer to reset the PIN.Trademarks and
License Agreements
FCC Information
See Radio Frequency Statement
0 322.
Bluetooth
®
The Bluetooth word mark and logos
are owned by the Bluetooth®SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
“Made for iPod” and“Made for
iPhone” mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone and has been certified by
the developer to meet Apple
performance standards. iPod and iPhone are trademarks of
Apple Computer, Inc., registered in
the U.S. and other countries.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com or
www.siriusxm.ca. SiriusXM
®service
only available in the 48 contiguous
United States and Canada.
In Canada: Some deterioration of
service may occur in extreme
northern latitudes. This is beyond
the control of SiriusXM
®Satellite
Radio.
It is prohibited to copy, decompile,
disassemble, reverse engineer,
hack, manipulate, or otherwise

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
166 Climate Controls
Caution
Do not try to clear frost or other
material from the inside of the
front windshield and rear window
with a razor blade or anything
else that is sharp. This may
damage the rear window
defogger grid and affect the
radio's ability to pick up stations
clearly. The repairs would not be
covered by the vehicle warranty.
Remote Start : The climate control
system may be started by using the
Remote Keyless Entry (RKE)
transmitter. The climate control
system will default to an appropriate
heating or cooling mode. See
Remote Start 015.
The rear window defogger turns on
if it is cold outside.
Mobile Application Feature
If equipped, this feature allows a
smartphone to set the start-up
climate control settings. The
following features can be set: .
Temperature
. Fan Speed
. Air Delivery Mode
. Climate Mode
. Recirculation
Once the settings are saved through
the application, the vehicle will use
these settings when turned on. After
the vehicle is turned on, use the
climate controls if additional
adjustments are desired.
Sensors
Indicator Light and Solar
Sensor (ILSS)
The ILSS is on top of the instrument
panel, near the windshield, where it
monitors solar intensity.
The climate control system uses the
sensor information to adjust the
temperature, fan speed,
recirculation, and air delivery mode
for best comfort. Do not cover the sensor; otherwise
the automatic climate control system
may not work properly.
Humidity Sensor
The humidity sensor is near the
base of the inside rearview mirror.
The climate control system uses the
sensor information to adjust the
temperature and recirculation for
best comfort.
Outside Air Temperature Sensor
The outside air temperature sensor
is behind the front grille of the
vehicle. The vehicle uses the sensor
information to display outside air
temperature. The climate control
system uses the information to
adjust the climate system operation.

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
172 Driving and Operating
Allow the vehicle to warm up for
20 minutes before driving.
If possible, use a level 2 (32 amp)
high power charge station for best
results. This allows the interior of
the vehicle and high voltage battery
to warm to optimal temperature.
Vehicle Charging/Maintenance
Charging
Keep the vehicle plugged in, even
when fully charged, to keep the
battery temperature ready for the
next drive. This is important when
outside temperatures are extremely
hot or cold.
Maintenance
Always keep the tires properly
inflated and the vehicle properly
aligned.
The weight of excess cargo in the
vehicle affects efficiency and range.
Avoid carrying more than is needed.
Avoid unnecessary use of electrical
accessories. Power used for
functions other than propelling the
vehicle will reduce EV range.Using a rooftop carrier will reduce
efficiency due to additional weight
and drag.
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
.
Do not use a mobile phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on mobile phones or
other electronic devices. .
Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a mobile
phone.

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
Driving and Operating 173
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section for
more information on using that
system, including pairing and using
a mobile phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
256 Vehicle Care
FusesUsage
F29 Trailer interface
module 2
F30 Headlamp leveling
device
F31 OnStar
F32 Virtual keypass
sensor
F33 Heating, ventilation,
and air conditioning
module
F34 Virtual keypass
module
F35 Instrument cluster 1
F36 Radio
F37 –
F38 –
F39 –
F40 – Fuses
Usage
F41 –
F42 –
F43 Body control module 7
F44 Sensing and
diagnostic module
F45 Front camera module
F46 Vehicle integration
control module
F47 Single power inverter
module 2
F48 Electric steering
column lock
F49 Auxiliary jack
F50 Steering wheel
controls
F51 Steering wheel
controls backlighting
F52 Smartphone remote
function module Fuses
Usage
F53 Auxiliary power outlet
F54 –
F55 Logistic
F56 –
F57 –
F59 –
Relays Usage
F58 Logistics relay
F60 Accessory/Retained
accessory power relay

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
312 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 312
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 314
Customer Assistance for Text Telephone (TTY) Users . . . . . 315
Online Owner Center . . . . . . . . . 315
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 316
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 316
Scheduling Service Appointments . . . . . . . . . . . . . . . 318
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 318
Collision Damage Repair . . . . . 319
Publication Ordering Information . . . . . . . . . . . . . . . . . . 321
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 323
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 324
Cybersecurity . . . . . . . . . . . . . . . . . 324
Event Data Recorders . . . . . . . . 324
OnStar . . . . . . . . . . . . . . . . . . . . . . . 325
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
Customer Information 313
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877-486-5846. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the BBB National Programs, Inc.
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600 , Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
314 Customer Information
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-877-486-5846
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-811-1926
From U.S. Virgin Islands:
1-800-496-9994