2020 CADILLAC XT5 tow

VEHICLE CARE 325
.Aftermarket appearance caps or
covers while the lamps are
illuminated, due to excessive heat
generated.
Caution
Failure to clean lamps properly can
cause damage to the lamp cover
that would not be covered by the
vehicle warranty.
Caution
Using wax on low gloss black finish
stripes can increase the gloss level
and create a non-uniform finish.
Clean low gloss stripes with soap
and water only.
Air Intakes
Clear debris from the air intakes,
between the hood and windshield,
when washing the vehicle.
Shutter System
The vehicle may have a shutter
system designed to help increase fuel
economy. Keep the shutter system
clean for proper operation.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using a lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup
of vehicle wash/wax treatments may
cause wiper streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty conditions,
sand, salt, heat, sun, snow, and ice.
Weatherstrips
Apply weatherstrip lubricant on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips at
least once a year. Hot, dry climates
may require more frequent
application. Black marks from rubber
material on painted surfaces can be
removed by rubbing with a clean
cloth. See
Recommended Fluids and
Lubricants 0342.
Tires
Use a stiff brush with tire cleaner to
clean the tires.

326 VEHICLE CARE
Caution
Using petroleum-based tire dressing
products on the vehicle may
damage the paint finish and/or
tires. When applying a tire dressing,
always wipe off any overspray from
all painted surfaces on the vehicle.
Wheels and Wheel Trim
Use a soft, clean cloth with mild soap
and water to clean the wheels. After
rinsing thoroughly with clean water,
dry with a soft, clean towel. A wax
may then be applied.
Caution
Chrome wheels and chrome wheel
trim may be damaged if the vehicle
is not washed after driving on roads
that have been sprayed with
magnesium chloride or calcium
chloride. These are used on roads
for conditions such as dust and ice.
Always wash the chrome with soap
and water after exposure.
Caution
To avoid surface damage on wheels
and wheel trim, do not use strong
soaps, chemicals, abrasive polishes,
cleaners, or brushes. Use only GM
approved cleaners. Do not drive the
vehicle through an automatic car
wash that uses silicon carbide tire/
wheel cleaning brushes. Damage
could occur and the repairs would
not be covered by the vehicle
warranty.
Brake System
Visually inspect brake lines and hoses
for proper hook-up, binding, leaks,
cracks, chafing, etc. Inspect disc brake
pads for wear and rotors for surface
condition. Inspect all other brake
parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering, suspension,
and chassis components for damaged,
loose, or missing parts or signs of
wear at least once a year.Inspect power steering for proper
electrical connections, binding, cracks,
chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders, hood
hinges, liftgate hinges, and the steel
fuel door hinges, unless the
components are plastic. Applying
silicone grease on weatherstrips with a
clean cloth will make them last
longer, seal better, and not stick or
squeak.
Underbody Maintenance
At least twice a year, spring and fall,
use plain water to flush any corrosive
materials from the underbody. Take
care to thoroughly clean any areas
where mud and other debris can
collect.
Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate

328 VEHICLE CARE
Interior Glass
To clean, use a terry cloth fabric
dampened with water. Wipe droplets
left behind with a clean dry cloth.
If necessary, use a commercial glass
cleaner after cleaning with plain water.
Caution
To prevent scratching, never use
abrasive cleaners on automotive
glass. Abrasive cleaners or
aggressive cleaning may damage
the rear window defogger.
Cleaning the windshield with water
during the first three to six months of
ownership will reduce tendency to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not be
damaged. Clean spots with water and
mild soap.
Coated Moldings
Coated moldings should be cleaned. .
When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
. When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface using
a soft brush attachment. If a rotating
vacuum brush attachment is being
used, only use it on the floor carpet.
Before cleaning, gently remove as
much of the soil as possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is recommended
to prevent lint transfer to the
fabric or carpet.
2. Remove excess moisture by gently wringing until water does
not drip from the cleaning cloth. 3. Start on the outside edge of the
soil and gently rub toward the
center. Fold the cleaning cloth to
a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely removed,
it may be necessary to use a
commercial upholstery cleaner or spot
lifter. Test a small hidden area for
colorfastness before using a
commercial upholstery cleaner or spot
lifter. If ring formation occurs, clean
the entire fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.

332 SERVICE AND MAINTENANCE
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy, and
reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more frequent
checks and services. The Additional
Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire
and Loading Information label. See
Vehicle Load Limits 0170.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See
Recommended Fuel (3.6L V6 Engine)
0230 or
Recommended Fuel (2.0L L4 Engine)
0 230.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are: .
Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
. Frequently towing a trailer.
. Used for high speed or competitive
driving.
. Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause serious
injury. Perform maintenance work
only if the required information,
proper tools, and equipment are
available. If they are not, see your
dealer to have a trained technician
do the work. See Doing Your Own
Service Work 0249.
Maintenance Schedule
Owner Checks and Services
At Each Fuel Stop
Check the engine oil level. See Engine
Oil 0255.
Once a Month
. Check the tire inflation pressures.
See Tire Pressure 0289.
. Inspect the tires for wear. See Tire
Inspection 0295.
. Check the windshield washer fluid
level. See Washer Fluid 0266.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km (600 mi). If driven
under the best conditions, the engine
oil life system may not indicate the
need for vehicle service for up to a
year. The engine oil and filter must be
changed at least once a year and the
oil life system must be reset. Your
trained dealer technician can perform
this work. If the engine oil life system

CUSTOMER INFORMATION 353
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,
incidental expenses may be

354 CUSTOMER INFORMATION
reimbursed during the Powertrain
warranty period. Items considered
are hotel, meals, and rental car or
a vehicle being delivered back to
the customer, up to 500 miles.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped
service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires, chains,
or other traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel delivery: Reimbursement is
up to 7 liters. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the repair orders are required. Once
authorization has been received,
the Roadside Service advisor will
help you make arrangements and
explain how to receive payment.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
. Alternative Service: If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and

CUSTOMER INFORMATION 357
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Readthe lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0353.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year .
Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 66.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.

374 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 108
Collision Damage Repair . . . . . . . . . . . 356
Compact Spare Tire . . . . . . . . . . . . . . . . . 315
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Compressor Kit, Tire Sealant . . . . . . . 304
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 370
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 371
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 369
Connections Connected Services . . . . . . . . . . . . . . . 370
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Control of a Vehicle . . . . . . . . . . . . . . . . 160
Convenience Net . . . . . . . . . . . . . . . . . . . . . 97
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 33
Coolant Engine Temperature Gauge . . . . . . 112
Engine Temperature Warning
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .148, 154
Cooling System . . . . . . . . . . . . . . . . . . . . . 260
Cornering Lamps . . . . . . . . . . . . . . . . . . . 144
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 144 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 196 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cruise Control, Adaptive . . . . . . . . . . . 198
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Customer Assistance . . . . . . . . . . . . . . . 351
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Text Telephone (TTY) Users . . . . . 351
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 358
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 360
D
Damage Repair, Collision . . . . . . . . . . . 356
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 362
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Data Recorders, Event . . . . . . . . . . . . . . 361
Daytime Running Lamps (DRL) . . . 142
Defensive Driving . . . . . . . . . . . . . . . . . . . 160
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 21 Diagnostics
Connected Services . . . . . . . . . . . . . . . 371
Distracted Driving . . . . . . . . . . . . . . . . . . 159
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 144
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 124
Delayed Locking . . . . . . . . . . . . . . . . . . . . 21
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 21
Drive Belt Routing, Engine . . . . . . . . . 348
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 190, 269
Driver Assistance Systems . . . . . . . . . 207
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Mode Control . . . . . . . . . . . . . . . . 195
Driver Mode Control Light . . . . . . . . . 121
Driving
Assistance Systems . . . . . . . . . . . . . . . 217
Better Fuel Economy . . . . . . . . . . . . . 159
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 234
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Hill and Mountain Roads . . . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . . . . . . 162
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 163