2020 CADILLAC XT5 phone

CUSTOMER INFORMATION 357
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Readthe lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0353.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year .
Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 66.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.

362 CUSTOMER INFORMATION
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
SeeOnStar Additional Information
0 365.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and
for deletion instructions.

364 ONSTAR
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Service.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Service, Advisors can
locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

ONSTAR 365
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Service are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor. OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar
—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0358.

366 ONSTAR
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

CONNECTED SERVICES 371
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request Roadside Service.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features
are subject to change. For updates
on feature capabilities, see
my.cadillac.com. Message and
data rates may apply.

374 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 108
Collision Damage Repair . . . . . . . . . . . 356
Compact Spare Tire . . . . . . . . . . . . . . . . . 315
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Compressor Kit, Tire Sealant . . . . . . . 304
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 370
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 371
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 369
Connections Connected Services . . . . . . . . . . . . . . . 370
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Control of a Vehicle . . . . . . . . . . . . . . . . 160
Convenience Net . . . . . . . . . . . . . . . . . . . . . 97
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 33
Coolant Engine Temperature Gauge . . . . . . 112
Engine Temperature Warning
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .148, 154
Cooling System . . . . . . . . . . . . . . . . . . . . . 260
Cornering Lamps . . . . . . . . . . . . . . . . . . . 144
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 144 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 196 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cruise Control, Adaptive . . . . . . . . . . . 198
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Customer Assistance . . . . . . . . . . . . . . . 351
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Text Telephone (TTY) Users . . . . . 351
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 358
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 360
D
Damage Repair, Collision . . . . . . . . . . . 356
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 362
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Data Recorders, Event . . . . . . . . . . . . . . 361
Daytime Running Lamps (DRL) . . . 142
Defensive Driving . . . . . . . . . . . . . . . . . . . 160
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 21 Diagnostics
Connected Services . . . . . . . . . . . . . . . 371
Distracted Driving . . . . . . . . . . . . . . . . . . 159
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 144
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 124
Delayed Locking . . . . . . . . . . . . . . . . . . . . 21
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 21
Drive Belt Routing, Engine . . . . . . . . . 348
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 190, 269
Driver Assistance Systems . . . . . . . . . 207
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Mode Control . . . . . . . . . . . . . . . . 195
Driver Mode Control Light . . . . . . . . . 121
Driving
Assistance Systems . . . . . . . . . . . . . . . 217
Better Fuel Economy . . . . . . . . . . . . . 159
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 234
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Hill and Mountain Roads . . . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . . . . . . 162
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

INDEX 381
StrutsGas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 170
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . 283
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sunglass Storage . . . . . . . . . . . . . . . . . . . . . 93
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Engine Air Filter Life . . . . . . . . . . . . . 259
Forward Collision Alert (FCA) . . . . 217
Infotainment . . . . . . . . . . . . . . . . . 147, 362
Night Vision . . . . . . . . . . . . . . . . . . . . . . . 223
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Systems Driver Assistance . . . . . . . . . . . . . . . . . 207
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 111
Text Telephone (TTY) Users . . . . . . . 351
Theft-Deterrent Systems . . . . . . . . . . . . 32
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 32
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 283
Buying New Tires . . . . . . . . . . . . . . . . . 297
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Tires (cont'd)
Compact Spare . . . . . . . . . . . . . . . . . . . . 315
Designations . . . . . . . . . . . . . . . . . . . . . . 286
Different Size . . . . . . . . . . . . . . . . . . . . . . 299
If a Tire Goes Flat . . . . . . . . . . . . . . . . 302
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 295
Pressure . . . . . . . . . . . . . . . . . . . . . . 289, 290
Pressure Light . . . . . . . . . . . . . . . . . . . . . 122
Pressure Monitor Operation . . . . . . 292
Pressure Monitor System . . . . . . . . 291
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Sealant and Compressor Kit . . . . . 304
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Sidewall Labeling . . . . . . . . . . . . . . . . . 284
Terminology and Definitions . . . . 286
Uniform Tire Quality Grading . . . . 299
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Wheel Replacement . . . . . . . . . . . . . . 301
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . 230
Towing Driving Characteristics . . . . . . . . . . . 234
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 241
General Information . . . . . . . . . . . . . . 234 Towing (cont'd)
Recreational Vehicle . . . . . . . . . . . . . . 320
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Trailer Sway Control (TSC) . . . . . . . 244
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Traction Control System
(TCS)/StabiliTrak Light . . . . . . . . . 121
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 193
Trailer
Sway Control (TSC) . . . . . . . . . . . . . . . 244
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 184
Fluid, Automatic . . . . . . . . . . . . . . . . . . 258
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 111
Turn and Lane-Change Signals . . . . 143
U
Uniform Tire Quality Grading . . . . . . 299
Universal Remote System . . . . . . . . . . 137 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Programming . . . . . . . . . . . . . . . . . . . . . . 137
Using This Manual . . . . . . . . . . . . . . . . . . . . 2