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FusesUsage
87 Diesel fuel heater 1
88 Aeroshutter
89 Selective catalytic reduction module
92 Trailer stop/Turn right
93 Automatic headlamp leveling/Canister vent
solenoid
95 Smart sensors
96 Diesel fuel heater 2
99 –
Relays Usage
4 –
20 Rear defogger
25 Front wiper control
31 Run/Crank
37 Front wiper speed
42 –
64 Starter motor Relays
Usage
66 Powertrain
71 Trailer park lamp
73 Air conditioning control
80 Starter pinion
90 Powertrain sensor
94 Diesel exhaust fuel heater
98 Diesel fuel heaterInstrument Panel Fuse
Block
The instrument panel fuse block is on
the driver side of the instrument
panel, between the steering wheel and
the door. To access the fuses, remove
the panel, starting at the top. Once
clips are disengaged, the tabs along
the bottom of the door can be
disengaged from the instrument panel
to remove the door.
To reinstall the door, place the bottom
tabs into the slots, and rotate the door
into position, engaging the clips.
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Caution (Continued)
been subjected to−7 °C (20 °F) or
less, let them warm up in a heated
space to at least 5 °C (40 °F) for
24 hours or more before being
installed or driving a vehicle on
which they are installed. Do not
apply heat or blow heated air
directly on the tires. Always inspect
tires before use. See Tire Inspection
0 285.
Tire Sidewall Labeling
Useful information about a tire is
molded into its sidewall. The
examples show a typical passenger
vehicle tire and a compact spare
tire sidewall.
Passenger (P-Metric) Tire Example
(1) Tire Size:The tire size is a
combination of letters and
numbers used to define a
particular tire's width, height,
aspect ratio, construction type,
and service description. See the
“Tire Size ”illustration later in this
section.
(2) TPC Spec (Tire Performance
Criteria Specification)
:Original
equipment tires designed to GM's
specific tire performance criteria
have a TPC specification code molded onto the sidewall. GM's
TPC specifications meet or exceed
all federal safety guidelines.
(3) DOT (Department of
Transportation)
:The
Department of Transportation
(DOT) code indicates that the tire
is in compliance with the U.S.
Department of Transportation
Motor Vehicle Safety Standards.
DOT Tire Date of Manufacture
:
The last four digits of the TIN
indicate the tire manufactured
date. The first two digits represent
the week (01–52) and the last two
digits, the year. For example, the
third week of the year 2010 would
have a four-digit DOT date
of 0310.
(4) Tire Identification Number
(TIN)
:The letters and numbers
following the DOT (Department of
Transportation) code are the Tire
Identification Number (TIN). The
TIN shows the manufacturer and
plant code, tire size, and date the
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Aspect Ratio:The relationship of
a tire's height to its width.
Belt
:A rubber coated layer of
cords between the plies and the
tread. Cords may be made from
steel or other reinforcing
materials.
Bead
:The tire bead contains steel
wires wrapped by steel cords that
hold the tire onto the rim.
Bias Ply Tire
:A pneumatic tire in
which the plies are laid at
alternate angles less than
90 degrees to the centerline of the
tread.
Cold Tire Pressure
:The amount
of air pressure in a tire, measured
in kPa (kilopascal) or psi (pounds
per square inch) before a tire has
built up heat from driving. See
Tire Pressure 0279.
Curb Weight
:The weight of a
motor vehicle with standard and
optional equipment including the maximum capacity of fuel, oil, and
coolant, but without passengers
and cargo.
DOT Markings
:A code molded
into the sidewall of a tire
signifying that the tire is in
compliance with the U.S.
Department of Transportation
(DOT) Motor Vehicle Safety
Standards. The DOT code includes
the Tire Identification Number
(TIN), an alphanumeric designator
which can also identify the tire
manufacturer, production plant,
brand, and date of production.
GVWR
:Gross Vehicle Weight
Rating. See Vehicle Load Limits
0 168.
GAWR FRT
:Gross Axle Weight
Rating for the front axle. See
Vehicle Load Limits 0168.
GAWR RR
:Gross Axle Weight
Rating for the rear axle. See
Vehicle Load Limits 0168. Intended Outboard Sidewall
:
The side of an asymmetrical tire
that must always face outward
when mounted on a vehicle.
Kilopascal (kPa)
:The metric unit
for air pressure.
Light Truck (LT-Metric) Tire
:A
tire used on light duty trucks and
some multipurpose passenger
vehicles.
Load Index
:An assigned number
ranging from 1 to 279 that
corresponds to the load carrying
capacity of a tire.
Maximum Inf lation Pressure
:
The maximum air pressure to
which a cold tire can be inflated.
The maximum air pressure is
molded onto the sidewall.
Maximum Load Rating
:The load
rating for a tire at the maximum
permissible inflation pressure for
that tire.
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change or tire rotation to prevent
corrosion or rust buildup. Do not
get grease on the wheel mounting
surface or on the wheel nuts or
bolts.
When It Is Time for New
Tires
Factors such as maintenance,
temperatures, driving speeds, vehicle
loading, and road conditions affect the
wear rate of the tires.
Treadwear indicators are one way to
tell when it is time for new tires.
Treadwear indicators appear when thetires have only 1.6 mm (1/16 in) or
less of tread remaining. See
Tire
Inspection 0285 and
Tire Rotation 0286.
The rubber in tires ages over time.
This also applies to the spare tire,
if the vehicle has one, even if it is
never used. Multiple factors including
temperatures, loading conditions, and
inflation pressure maintenance affect
how fast aging takes place. GM
recommends that tires, including the
spare if equipped, be replaced after six
years, regardless of tread wear. To
identify the age of a tire, use the tire
manufacture date which is the last
four digits of the DOT Tire
Identification Number (TIN) which is
molded into one side of the tire
sidewall. The first two digits represent
the week (01–52) and the last two
digits, the year. For example, the third
week of the year 2010 would have a
four-digit DOT date of 0310.
Vehicle Storage
Tires age when stored normally
mounted on a parked vehicle. Park a
vehicle that will be stored for at least a month in a cool, dry, clean area
away from direct sunlight to slow
aging. This area should be free of
grease, gasoline, or other substances
that can deteriorate rubber.
Parking for an extended period can
cause flat spots on the tires that may
result in vibrations while driving.
When storing a vehicle for at least a
month, remove the tires or raise the
vehicle to reduce the weight from the
tires.
Buying New Tires
GM has developed and matched
specific tires for the vehicle. The
original equipment tires installed
were designed to meet General
Motors Tire Performance Criteria
Specification (TPC Spec) system
rating. When replacement tires are
needed, GM strongly recommends
buying tires with the same TPC
Spec rating.
GM's exclusive TPC Spec system
considers over a dozen critical
specifications that impact the
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sure they are the same size, load
range, speed rating, and
construction (radial) as the
original tires.
Vehicles that have a tire pressure
monitoring system could give an
inaccurate low-pressure warning if
non-TPC Spec rated tires are
installed. SeeTire Pressure Monitor
System 0281.
The Tire and Loading Information
label indicates the original
equipment tires on the vehicle.
See Vehicle Load Limits 0168.
Different Size Tires and
Wheels
If wheels or tires are installed that are
a different size than the original
equipment wheels and tires, vehicle
performance, including its braking,
ride and handling characteristics,
stability, and resistance to rollover
may be affected. If the vehicle has
electronic systems such as antilock
brakes, rollover airbags, traction control, electronic stability control,
or All-Wheel Drive, the performance
of these systems can also be affected.
{Warning
If different sized wheels are used,
there may not be an acceptable
level of performance and safety if
tires not recommended for those
wheels are selected. This increases
the chance of a crash and serious
injury. Only use GM specific wheel
and tire systems developed for the
vehicle, and have them properly
installed by a GM certified
technician.
See Buying New Tires 0287 and
Accessories and Modifications 0243.
Uniform Tire Quality
Grading
The following information relates
to the system developed by the
United States National Highway
Traffic Safety Administration (NHTSA), which grades tires by
treadwear, traction, and
temperature performance. This
applies only to vehicles sold in the
United States. The grades are
molded on the sidewalls of most
passenger car tires. The Uniform
Tire Quality Grading (UTQG)
system does not apply to deep
tread, winter tires, compact spare
tires, tires with nominal rim
diameters of 10 to 12 inches
(25 to 30 cm), or to some
limited-production tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they must
also conform to federal safety
requirements and additional
General Motors Tire Performance
Criteria (TPC) standards.
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Quality grades can be found where
applicable on the tire sidewall
between tread shoulder and
maximum section width. For
example:
Treadwear 200 Traction AA
Temperature A
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades.
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test course.
For example, a tire graded
150 would wear one and one-half
(1½) times as well on the
government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the normdue to variations in driving habits,
service practices and differences
in road characteristics and
climate.
Traction
The traction grades, from highest
to lowest, are AA, A, B, and C.
Those grades represent the tire's
ability to stop on wet pavement as
measured under controlled
conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance. Warning: The
traction grade assigned to this tire
is based on straight-ahead braking
traction tests, and does not
include acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature
The temperature grades are A (the
highest), B, and C, representing
the tire's resistance to the
generation of heat and its ability
to dissipate heat when tested
under controlled conditions on a
specified indoor laboratory test
wheel. Sustained high temperature
can cause the material of the tire
to degenerate and reduce tire life,
and excessive temperature can
lead to sudden tire failure. The
grade C corresponds to a level of
performance which all passenger
car tires must meet under the
Federal Motor Safety Standard
No. 109. Grades B and A represent
higher levels of performance on
the laboratory test wheel than the
minimum required by law.
Warning: The temperature grade
for this tire is established for a tire
that is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
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336 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 336
Customer Assistance Offices . . . . 338
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 338
Online Owner Center . . . . . . . . . . . . . 339
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 339
Roadside Service . . . . . . . . . . . . . . . . . 340
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 341
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 342
Collision Damage Repair . . . . . . . . . 343
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 345
Radio Frequency Statement . . . . . 345
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 346
Reporting Safety Defects to the Canadian Government . . . . . . . . . 346 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 347
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Infotainment System . . . . . . . . . . . . . 349
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving