2020 CADILLAC ESCALADE emergency towing

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
238 DRIVING AND OPERATING
Warning (Continued)
inadequate for the load, the vehicle
may not stop as expected. You and
others could be seriously injured.
The vehicle may also be damaged,
and the repairs would not be
covered by the vehicle warranty.
Pull a trailer only if all the steps in
this section have been followed. Ask
your dealer for advice and
information about towing a trailer
with the vehicle.
Driving with a Trailer
Trailering is different than just driving
the vehicle by itself. Trailering means
changes in handling, acceleration,
braking, durability, and fuel economy.
Successful, safe trailering takes correct
equipment, and it has to be used
properly.
The following information has many
time-tested, important trailering tips
and safety rules. Many of these areimportant for your safety and that of
your passengers. Read this section
carefully before pulling a trailer.
When towing a trailer:
.
Become familiar with and follow
all state and local laws that apply
to trailer towing. These
requirements vary from state to
state.
. State laws may require the use of
extended side view mirrors. Even if
not required, you should install
extended side view mirrors if your
visibility is limited or restricted
while towing.
. Do not tow a trailer during the
first 800 km (500 mi) of vehicle
use to prevent damage to the
engine, axle, or other parts.
. It is recommended to perform the
first oil change before heavy
towing.
. During the first 800 km (500 mi) of
trailer towing, do not drive over
80 km/h (50 mph) and do not
make starts at full throttle. .
Vehicles can tow in D (Drive).
Tow/Haul Mode is recommended
for heavier trailers. See Tow/Haul
Mode 0195. If the transmission
downshifts too often, a lower gear
may be selected using Manual
Mode. See Manual Mode 0194.
If equipped, the following driver
assistance features should be turned
off when towing a trailer:
. Adaptive Cruise Control (ACC)
. Super Cruise Control
. Lane Keep Assist (LKA)
. Park Assist
. Automatic Parking Assist (APA)
. Reverse Automatic Braking (RAB)
If equipped, the following driver
assistance features should be turned
to alert or off when towing a trailer:
. Automatic Emergency
Braking (AEB)
. Intelligent Brake Assist (IBA)
. Front Pedestrian Braking (FPB)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CUSTOMER INFORMATION 361
incidental expenses may be
reimbursed during the Powertrain
warranty period. Items considered
are hotel, meals, and rental car or
a vehicle being delivered back to
the customer, up to 500 miles.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped
service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires, chains,
or other traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel delivery: Reimbursement is
up to 7 liters. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the repair orders are required. Once
authorization has been received,
the Roadside Service advisor will
help you make arrangements and
explain how to receive payment.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
. Alternative Service: If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
364 CUSTOMER INFORMATION
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Readthe lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0360.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year .
Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 72.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 383
E
Electric Parking Brake . . . . . . . . . . . . . . 201
Electric Parking Brake Light . . . . . . . 124
Electrical Equipment, Add-On . . . . . 253
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Fuses and Circuit Breakers . . . . . . . 280
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 285, 287
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 265
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 121
Compartment Overview . . . . . . . . . . 260
Coolant Temperature Gauge . . . . . 118
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 127
Cooling System . . . . . . . . . . . . . . . . . . . 266
Drive Belt Routing . . . . . . . . . . . . . . . . 355
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . . . . . . . . 263
Oil Pressure Light . . . . . . . . . . . . . . . . . 128
Overheating . . . . . . . . . . . . . . . . . . . . . . . 269
Power Messages . . . . . . . . . . . . . . . . . . 136
Running While Parked . . . . . . . . . . . 191
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 154
Equipment, Towing . . . . . . . . . . . . . . . . . 247
Event Data Recorders . . . . . . . . . . . . . . 368
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 154
Extended Parking . . . . . . . . . . . . . . . . . . . 190
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 66
Exterior Lamp Controls . . . . . . . . . . . . 148
Exterior Lamps Off Reminder . . . . . . 150
Exterior Lighting Battery Saver . . . . 155
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 265
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 150
Flashers, Hazard Warning . . . . . . . . . . 152
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Fluid
Automatic Transmission . . . . . . . . . 264
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . . . . . . 196
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 33
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Four-Wheel Drive . . . . . . . . . . . . . .196, 274
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Front Seats Heated and Cooled . . . . . . . . . . . . . . . . . 49
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Economy, Driving for Better . . . . . 167
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 237
Filling the Tank . . . . . . . . . . . . . . . . . . . 235
Foreign Countries . . . . . . . . . . . . . . . . . 235
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Low Fuel Warning Light . . . . . . . . . 128
Management, Active . . . . . . . . . . . . . . 190
Prohibited Fuels . . . . . . . . . . . . . . . . . . 234
Recommended . . . . . . . . . . . . . . . . . . . . 234
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 234