2020 CADILLAC ESCALADE battery

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
VEHICLE CARE 325
Do not let the other end touch
anything until the next step.
9. Connect the other end of thenegative (−) cable to the metal
bracket that is bolted to the
engine and supports the
resonator, on the vehicle with
the dead battery.
10. Start the vehicle with the good battery and run the engine for a
while.
11. Try to start the vehicle that had the dead battery. If it will not
start after a few tries, it probably
needs service.
Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
If the vehicle cannot be shifted into
Neutral (N), do not use the tow eye
to tow the vehicle. Vehicle damage
may occur.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
328 VEHICLE CARE
Caution
Failure to disconnect the negative
battery cable or to have it contact
the terminals can cause damage to
the vehicle.
6. Disconnect the negative battery cable at the battery and secure
the nut and bolt. Cover the
negative battery post with a
non-conductive material to
prevent any contact with the
negative battery terminal.
7. Shift the transmission to P (Park).
Caution
If the steering column is locked,
vehicle damage may occur.
8. Move the steering wheel to make sure the steering column is
unlocked.
9. With a foot on the brake pedal, release the parking brake. 10. If equipped with Keyless Access,
keep the RKE transmitter outside
of the vehicle, and manually lock
the doors. Access the vehicle as
if it has a dead RKE transmitter
battery, by using the key in the
door lock.
Disconnecting the Towed Vehicle
Before disconnecting the towed
vehicle: 1. Park on a level surface.
2. Set the parking brake, then shift the transmission to P (Park).
3. Connect the battery.
4. Apply the brake pedal.
5. Turn the ignition on with the engine off. Shift the transfer case
out of N (Neutral) to 2m. See
“Shifting out of N (Neutral)”
under Four-Wheel Drive 0196.
See your dealer if the transfer
case cannot be shifted out of
N (Neutral).
6. Check that the vehicle is in 2
m
by starting the engine and
shifting the transmission to R (Reverse) and then to D
(Drive). There should be
movement of the vehicle while
shifting.
7. Shift the transmission to P (Park) and turn off the ignition.
8. Disconnect the vehicle from the tow vehicle.
9. Release the parking brake.
10. Reset any lost presets. The outside temperature display
will default to 0 °C (32 °F) but
will reset with normal usage.
Dolly Towing

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
346 SERVICE AND MAINTENANCE
Additional Maintenance
and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional maintenance
services may be required.
It is recommended that your dealer
perform these services—their trained
dealer technicians know your vehicle
best. Your dealer can also perform a
thorough assessment with a
multi-point inspection to recommend
when your vehicle may need
attention.
The following list is intended to
explain the services and conditions to
look for that may indicate services are
required. Battery
The 12-volt battery supplies power to
start the engine and operate any
additional electrical accessories.
.
To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of cracking
or splitting.
. Trained dealer technicians have
access to tools and equipment to
inspect the belts and recommend
adjustment or replacement when
necessary. Brakes
Brakes stop the vehicle and are crucial
to safe driving.
.
Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
. Trained dealer technicians have
access to tools and equipment to
inspect the brakes and recommend
quality parts engineered for the
vehicle.
Fluids
Proper fluid levels and approved fluids
protect the vehicle’s systems and
components. See Recommended Fluids
and Lubricants 0349 for GM approved
fluids.
. Engine oil and windshield washer
fluid levels should be checked at
every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be filled.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
360 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
370 ONSTAR
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 370
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 371
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 372
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. PressQtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 371
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
374 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0253. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 381
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emergency Braking (AEB) . . . . . . . . 228
Headlamp System . . . . . . . . . . . . . . . . 151
Level Control . . . . . . . . . . . . . . . . . . . . . . 207
Transmission . . . . . . . . . . . . . . . . . . . . . . 191
Transmission Fluid . . . . . . . . . . . . . . . 264
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 194
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Axle, Front . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
B
Battery Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Load Management . . . . . . . . . . . . . . . . 155
Power Protection . . . . . . . . . . . . . . . . . . 155
Battery - North America . . . . . .273, 322
Blade Replacement, Wiper . . . . . . . . . 276
Brake
Parking, Electric . . . . . . . . . . . . . . . . . . 201
Pedal and Adjustable Throttle . . . 183
System Warning Light . . . . . . . . . . . . 123
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Automatic Emergency (AEB) . . . . . 228
Break-In, New Vehicle . . . . . . . . . . . . . . 183
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . . . . 279
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 279
License Plate Lamps . . . . . . . . . . . . . . 279
Buying New Tires . . . . . . . . . . . . . . . . . . . 306
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 108
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . 257
California Proposition
65 Warning . . . . . . . . . . . . .256, 273, 322, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 353
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . 190
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Winter Driving . . . . . . . . . . . . . . . . . . . . 177 Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . 102
Caution, Danger, and Warning . . . . . . . . 2
Center Console Storage . . . . . . . . . . . . . 102
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . 310
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Charging System Light . . . . . . . . . . . . . 121
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 121
Child Restraints Infants and Young Children . . . . . . . . 81
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Older Children . . . . . . . . . . . . . . . . . . . . . . 79
Securing . . . . . . . . . . . . . . . . . . . . . . . . .94, 96
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Child-View Mirror . . . . . . . . . . . . . . . . . . . . 36
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . 113
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 280
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . 329
Interior Care . . . . . . . . . . . . . . . . . . . . . . 333
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . 157
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109