2020 CADILLAC ESCALADE navigation

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 371
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 373
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
374 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0253. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CONNECTED SERVICES 377
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 377
Connections . . . . . . . . . . . . . . . . . . . . . . 378
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 379
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
378 CONNECTED SERVICES
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,”
then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected. For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use
a combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier). This
is your network’s name that is
visible to other wireless devices.
Choose a unique name and avoid
family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then select
Wi-Fi Hotspot. On some vehicles,
touch Wi-Fi or Wi-Fi Settings on
the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR
to connect with an Advisor. On
some vehicles, the SSID and
password can be changed in the
Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
382 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 115
Collision Damage Repair . . . . . . . . . . . 363
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 378
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 379
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 377
Connections Connected Services . . . . . . . . . . . . . . . 378
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Control of a Vehicle . . . . . . . . . . . . . . . . 168
Convenience Net . . . . . . . . . . . . . . . . . . . . 102
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 32
Coolant Engine Temperature Gauge . . . . . . 118
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .157, 162
Cooling System . . . . . . . . . . . . . . . . . . . . . 266
Cornering Lamps . . . . . . . . . . . . . . . . . . . 153
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 207 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Cruise Control, Adaptive . . . . . . . . . . . 210
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Customer Assistance . . . . . . . . . . . . . . . 358
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Text Telephone (TTY) Users . . . . . 358
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 365
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 367
D
Damage Repair, Collision . . . . . . . . . . . 363
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 369
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Data Recorders, Event . . . . . . . . . . . . . . 368
Daytime Running Lamps (DRL) . . . 150
Defensive Driving . . . . . . . . . . . . . . . . . . . 168
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 19
Diagnostics Connected Services . . . . . . . . . . . . . . . 379
Distracted Driving . . . . . . . . . . . . . . . . . . 167
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 153
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 129 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . . . . . 19
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 19
Drive Belt Routing, Engine . . . . . . . . . 355
Driver Assistance Systems . . . . . . . . . 218
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 130
Driver Mode Control . . . . . . . . . . . . . . . . 205
Driving
Assistance Systems . . . . . . . . . . . . . . . 225
Better Fuel Economy . . . . . . . . . . . . . 167
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 237
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Hill and Mountain Roads . . . . . . . . 176
If the Vehicle is Stuck . . . . . . . . . . . . 178
Loss of Control . . . . . . . . . . . . . . . . . . . . 170
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Off-Road Recovery . . . . . . . . . . . . . . . . 170
Vehicle Load Limits . . . . . . . . . . . . . . 178
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 175
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Winter Mode Light . . . . . . . . . . . . . . . 125
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 157

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
386 INDEX
Lumbar Adjustment . . . . . . . . . . . . . . . . . 43Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M
Magnetic Ride Control . . . . . . . . . . . . . 206
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 346
Maintenance Schedule . . . . . . . . . . . . . 339 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 349
Transfer Case . . . . . . . . . . . . . . . . . . . . . 196
Malfunction Indicator Lamp . . . . . . . 121
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 194
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 45
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 136
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 136
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors Automatic Dimming Rearview . . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Mirrors (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 33
Mirrors, Interior Rearview . . . . . . . . . . . 34
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Driver Control . . . . . . . . . . . . . . . . . . . . . 205
Monitor System, Tire Pressure . . . . . 299
N
Navigation Connected Services . . . . . . . . . . . . . . . 377
Net, Convenience . . . . . . . . . . . . . . . . . . . 102
New Vehicle Break-In . . . . . . . . . . . . . . . 183
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Engine Oil Life System . . . . . . . . . . . 263
Pressure Light . . . . . . . . . . . . . . . . . . . . . 128
Older Children, Restraints . . . . . . . . . . . 79
Online Owner Center . . . . . . . . . . . . . . . 359
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
OnStar Additional Information . . . . 372 OnStar Emergency . . . . . . . . . . . . . . . . . . 371
OnStar Overview . . . . . . . . . . . . . . . . . . . . 370
OnStar Security . . . . . . . . . . . . . . . . . . . . . 371
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheating, Engine . . . . . . . . . . . . . . . . 269
Overview Instrument Panel . . . . . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 276
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Over Things That Burn . . . . . . . . . . . 190
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 219
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Passenger Sensing System . . . . . . . . . . 73
Perchlorate Materials
Requirements, California . . . . . . . . . 257