2020 CADILLAC ESCALADE maintenance

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . . . . . 7
Seats and Restraints . . . . . . . . . . . . . . . 40
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Infotainment System . . . . . . . . . . . . . 156
Climate Controls . . . . . . . . . . . . . . . . . . 157
Driving and Operating . . . . . . . . . . . . 166
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 255
Service and Maintenance . . . . . . . . . 338
Technical Data . . . . . . . . . . . . . . . . . . . . 352
Customer Information . . . . . . . . . . . . 356
Reporting Safety Defects . . . . . . . . . 366
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Connected Services . . . . . . . . . . . . . . . 377
Index . . . . . . . . . . . . . . . . . . . . . . . . 380

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
78 SEATS AND RESTRAINTS
Your dealer and the service manual
have information about the location of
the airbag modules and sensors,
sensing and diagnostic module, and
airbag wiring along with the proper
replacement procedures.
In addition, the vehicle has a
passenger sensing system for the front
outboard passenger position, which
includes sensors that are part of the
passenger's seat. The passenger
sensing system may not operate
properly if the original seat trim is
replaced with non-GM covers,
upholstery, or trim, or with GM
covers, upholstery, or trim designed
for a different vehicle. Any object,
such as an aftermarket seat heater or
a comfort enhancing pad or device,
installed under or on top of the seat
fabric, could also interfere with the
operation of the passenger sensing
system. This could either prevent
proper deployment of the passenger
airbag(s) or prevent the passenger
sensing system from properly turning
off the passenger airbag(s). See
Passenger Sensing System073. If the vehicle has rollover roof-rail
airbags, see
Different Size Tires and
Wheels 0307 for additional important
information.
If the vehicle must be modified
because you have a disability and you
have questions about whether the
modifications will affect the vehicle's
airbag system, or if you have
questions about whether the airbag
system will be affected if the vehicle is
modified for any other reason, call
Customer Assistance. See Customer
Assistance Offices 0358.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance or
replacement. Make sure the airbag
readiness light is working. See Airbag
Readiness Light 0120.
Caution
If an airbag covering is damaged,
opened, or broken, the airbag may
not work properly. Do not open or
break the airbag coverings. If there
are any opened or broken airbag
coverings, have the airbag covering
and/or airbag module replaced. For
the location of the airbags, see
Where Are the Airbags? 069. See
your dealer for service.
Replacing Airbag System
Parts after a Crash
{Warning
A crash can damage the airbag
systems in the vehicle. A damaged
airbag system may not properly
protect you and your passenger(s)
in a crash, resulting in serious
injury or even death. To help make
sure the airbag systems are working
properly after a crash, have them
(Continued)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
122 INSTRUMENTS AND CONTROLS
Caution
If the vehicle is driven continually
with this light on, the emission
control system may not work as
well, the fuel economy may be
lower, and the vehicle may not run
smoothly. This could lead to costly
repairs that might not be covered
by the vehicle warranty.
Caution
Modifications to the engine,
transmission, exhaust, intake,
or fuel system, or the use of
replacement tires that do not meet
the original tire specifications, can
cause this light to come on. This
could lead to costly repairs not
covered by the vehicle warranty.
This could also affect the vehicle’s
ability to pass an Emissions
Inspection/Maintenance test. See
Accessories and Modifications0257. If the light is f lashing :
A
malfunction has been detected that
could damage the emission control
system and increase vehicle
emissions. Diagnosis and service may
be required.
To help prevent damage, reduce
vehicle speed and avoid hard
accelerations and uphill grades.
If towing a trailer, reduce the amount
of cargo being hauled as soon as
possible.
If the light continues to flash, find a
safe place to park. Turn the vehicle off
and wait at least 10 seconds before
restarting the engine. If the light is
still flashing, follow the previous
guidelines and see your dealer for
service as soon as possible.
If the light is on steady : A
malfunction has been detected.
Diagnosis and service may be
required.
Check the following:
. If fuel has been added to the
vehicle using the capless fuel
funnel adapter, make sure that it
has been removed. See “Filling theTank with a Portable Gas Can
”
under Filling the Tank 0235. The
diagnostic system can detect if the
adapter has been left installed in
the vehicle, allowing fuel to
evaporate into the atmosphere.
A few driving trips with the
adapter removed may turn off the
light.
. Poor fuel quality can cause
inefficient engine operation and
poor driveability, which may go
away once the engine is warmed
up. If this occurs, change the fuel
brand. It may require at least one
full tank of the proper fuel to turn
the light off. See Recommended
Fuel 0234.
If the light remains on, see your
dealer.
Emissions Inspection and
Maintenance Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the test
equipment will likely connect to the
vehicle's Data Link Connector (DLC).

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INSTRUMENTS AND CONTROLS 123
The DLC is under the instrument
panel to the left of the steering wheel.
Connecting devices that are not used
to perform an Emissions Inspection/
Maintenance test or to service the
vehicle may affect vehicle operation.
SeeAdd-On Electrical Equipment 0253.
See your dealer if assistance is needed.
The vehicle may not pass
inspection if:
. The light is on when the engine is
running.
. The light does not come on when
the ignition is in Service Mode.
. Critical emission control systems
have not been completely
diagnosed. If this happens, the
vehicle would not be ready for
inspection and might require
several days of routine driving
before the system is ready for
inspection. This can happen if the 12-volt battery has recently been
replaced or run down, or if the
vehicle has been recently serviced.
See your dealer if the vehicle will not
pass or cannot be made ready for
the test.Brake System Warning
Light
MetricEnglish
This light should come on briefly
when the vehicle is turned on. If it
does not come on then, have it fixed
so it will be ready to warn you if there
is a problem.
When the vehicle is on, the brake
system warning light also comes on
when the manual parking brake is set.
The light stays on if the parking brake
does not fully release. If it stays on
after the parking brake is fully
released, there is a brake problem. Have the brake system inspected right
away. If equipped with an Electric
Parking Brake, see
Electric Parking
Brake 0201.
If the light comes on while driving,
pull off the road and stop carefully.
The pedal might be harder to push,
or the brake pedal may go closer to
the floor. It could take longer to stop.
If the light is still on, have the vehicle
towed for service. See Towing the
Vehicle 0325.
{Warning
The brake system might not be
working properly if the brake
system warning light is on. Driving
with the brake system warning light
on can lead to a crash. If the light is
still on after the vehicle has been
pulled off the road and carefully
stopped, have the vehicle towed for
service.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
128 INSTRUMENTS AND CONTROLS
problem is not corrected, the light will
come on at every ignition cycle. See
Tire Pressure Monitor Operation0300.
Engine Oil Pressure Light
Caution
Lack of proper engine oil
maintenance can damage the
engine. Driving with the engine oil
low can also damage the engine.
The repairs would not be covered
by the vehicle warranty. Check the
oil level as soon as possible. Add oil
if required, but if the oil level is
within the operating range and the
oil pressure is still low, have the
vehicle serviced. Always follow the
maintenance schedule for changing
engine oil.
This light should come on briefly as
the engine is started. If it does not
come on, have the vehicle serviced by
your dealer.
If the light comes on and stays on, it
means that oil is not flowing through
the engine properly. The vehicle could
be low on oil and might have some
other system problem. See your dealer.
Low Fuel Warning Light
This light is near the fuel gauge and
comes on briefly when the ignition is
turned on as a check to show it is
working.
It also comes on when the fuel tank is
low on fuel. The light turns off when
fuel is added. If it does not, have the
vehicle serviced.
Security Light
The security light should come on
briefly as the engine is started. If it
does not come on, have the vehicle
serviced by your dealer. If the system
is working normally, the indicator
light turns off.
If the light stays on and the engine
does not start, there could be a
problem with the theft-deterrent
system. See Immobilizer Operation
0 31.
High-Beam On Light

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
132 INSTRUMENTS AND CONTROLS
addition to the engine oil life system
monitoring the oil life, additional
maintenance is recommended. See
Maintenance Schedule0339.
The Oil Life display must be reset
after each oil change. It will not reset
itself. Do not reset the Oil Life display
accidentally at any time other than
when the oil has just been changed.
It cannot be reset accurately until the
next oil change. To reset the engine
oil life system, press and hold SEL for
several seconds while the Oil Life
display is active. See Engine Oil Life
System 0263.
Oil Pressure : Shows the engine oil
pressure in kPa (kilopascals)
or psi (pounds per square inch).
Engine Hours : Shows the total
number of hours the engine has run.
Transmission Fluid Temperature :
Shows the temperature of the
automatic transmission fluid in either
degrees Celsius (°C) or degrees
Fahrenheit (°F). Tire Pressure :
Shows the
approximate pressures of all four tires.
Tire pressure is displayed in either
kilopascal (kPa) or in pounds per
square inch (psi). If the pressure is
low, the value for that tire is shown in
amber. See Tire Pressure Monitor
System 0299 and
Tire Pressure Monitor Operation 0300.
Blank Page : Allows for no
information to be displayed in the
cluster info display areas.
Head-Up Display (HUD)
{Warning
If the HUD image is too bright or
too high in your field of view, it
may take you more time to see
things you need to see when it is
dark outside. Be sure to keep the
HUD image dim and placed low in
your field of view.
If equipped with HUD, some
information concerning the operation
of the vehicle is projected onto the windshield. The image is projected
through the HUD lens on top of the
instrument panel. The information
appears as an image focused out
toward the front of the vehicle.
Caution
If you try to use the HUD image as
a parking aid, you may misjudge
the distance and damage your
vehicle. Do not use the HUD image
as a parking aid.
The HUD information can be
displayed in various languages. The
speedometer reading and other
numerical values can be displayed in
either English or metric units.
The language selection is changed
through the radio and the units of
measurement is changed through the
instrument cluster. See Vehicle
Personalization 0136 and “Options”
under Instrument Cluster 0115.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CLIMATE CONTROLS 157
Climate Controls
Climate Control Systems
Dual Automatic Climate ControlSystem . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Rear Climate Control System . . . . 162
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Maintenance
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Climate Control Systems
Dual Automatic Climate
Control System
The climate control buttons on the
center stack and on the climate
control display are used to adjust the
heating, cooling, and ventilation.
Center Stack Climate Controls
1. Driver and Passenger Temperature Controls
2. Fan Control
3. OFF (Fan) 4. Driver and Passenger Heated and
Cooled Seats (If Equipped)
5. Recirculation
6. Rear Window Defogger
7. Defrost
8. AUTO (Automatic Operation)
Climate Control Display
1. Outside Temperature Display
2. Driver and Passenger Temperature Controls
3. Fan Control
4. SYNC (Synchronized Temperature)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
164 CLIMATE CONTROLS
Operation Tips
.Clear away any ice, snow, or leaves
from the air inlets at the base of
the windshield that could block
the flow of air into the vehicle.
. Clear snow off the hood to
improve visibility and help
decrease moisture drawn into the
vehicle.
. When you enter a vehicle in cold
weather, press the fan up button
to the maximum fan level before
driving. This helps clear the intake
ducts of snow and moisture, and
reduces the chance of fogging the
inside of the window.
. Keep the air path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
. Use of non-GM approved hood
deflectors can adversely affect the
performance of the system. Check
with your dealer before adding
equipment to the outside of the
vehicle.Maintenance
Passenger Compartment
Air Filter
The filter reduces the dust, pollen, and
other airborne irritants from outside
air that is pulled into the vehicle.
The filter should be replaced as part
of routine scheduled maintenance. See
Maintenance Schedule 0339. To find
out what type of filter to use, see
Maintenance Replacement Parts 0350.
1. Before opening the glove box,
remove the two lower screws
(out of view).
2. Open the glove box completelyand remove the two upper
screws.
3. Disconnect the electrical plug and remove the entire glove box.