2020 CADILLAC CT6 service

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
SERVICE AND MAINTENANCE 367
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver optimal
wear and performance.
.Signs that the alignment may need
to be adjusted include pulling,
improper vehicle handling,
or unusual tire wear.
. Your dealer has the required
equipment to ensure proper wheel
alignment. Windshield
For safety, appearance, and the best
viewing, keep the windshield clean
and clear.
.
Signs of damage include scratches,
cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement if
needed. Wiper Blades
Wiper blades need to be cleaned and
kept in good condition to provide a
clear view.
.
Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace
them when needed.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
368 SERVICE AND MAINTENANCE
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission DEXRON-ULV Automatic Transmission Fluid (GM Part No. 19352619, in Canada 19352620).
Engine Coolant 50/50 mixture of clean drinkable water and use only DEX-COOL Coolant.
Engine Oil (3.6L V6 Engine) Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil0277.
Engine Oil (4.2L V8 Twin Turbo Engine) Engine oil meeting the dexos2 specification of the proper SAE viscosity grade. ACDelco dexos2 is recommended. SeeEngine Oil0277.
Hood Latch Assembly, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Rear Axle (Except V-Series)/Front Axle SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88863089, in Canada 88863090).
Rear Axle (V-Series) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88862624, in
Canada 88862625).
Transfer Case (All-Wheel Drive) Transfer Case Fluid (GM Part No. 19331044, in Canada 19331045).

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
SERVICE AND MAINTENANCE 369
UsageFluid/Lubricant
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection
requirements.
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 3.6L V6 Engine 23458700 A3204C
4.2L V8 Engine 84166540 A3242C
Engine Oil Filter 3.6L V6 Engine 12693541 UPF63R
4.2L V8 Engine 12690385 PF63E
Passenger Compartment Air Filter
Particulate 13508023 CF185
Carbon 13356914 CF184

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
370 SERVICE AND MAINTENANCE
PartGM Part Number ACDelco Part Number
Spark Plugs 3.6L V6 Engine 1264678041-130
4.2L V8 Engine 1267217541-104
Wiper Blades Driver Side –60 cm (23.62 in) 84574893—
Passenger Side –45 cm (17.72 in) 84574892—

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
SERVICE AND MAINTENANCE 371
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
372 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 372
Service Parts Identification . . . . . . 372
Vehicle Data
Capacities and Specifications . . . . 373
Engine Drive Belt Routing . . . . . . . 375
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “EngineSpecifications”
underCapacities and
Specifications 0373 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar
that you can scan for the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options
If there is not a large barcode on this
label, then you will find this same
information on a label inside of the
trunk.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
376 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 376
Customer Assistance Offices . . . . 378
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 378
Online Owner Center . . . . . . . . . . . . . 379
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 379
Roadside Service . . . . . . . . . . . . . . . . . 380
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 382
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 382
Collision Damage Repair . . . . . . . . . 383
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 385
Radio Frequency Statement . . . . . 386
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 386
Reporting Safety Defects to the Canadian Government . . . . . . . . . 386
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 387
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 387
Event Data Recorders . . . . . . . . . . . . 388
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Infotainment System . . . . . . . . . . . . . 389
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-13566829) -
2020 - CRC - 6/11/19
CUSTOMER INFORMATION 377
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be