2020 CADILLAC CT4 phone

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
CUSTOMER INFORMATION 329
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Readthe lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0325.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year .
Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 56.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
334 CUSTOMER INFORMATION
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the
lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
SeeOnStar Additional Information
0 337.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
ONSTAR 337
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Service are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
338 ONSTAR
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0330.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
CONNECTED SERVICES 343
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request Roadside Service.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
346 INDEX
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Competitive Driving Mode . . . . . . . . . 189
Composite Materials . . . . . . . . . . . . . . . . 157
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 342
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 343
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 341
Connections Connected Services . . . . . . . . . . . . . . . 342
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Control of a Vehicle . . . . . . . . . . . . . . . . 144
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 25
Coolant Engine Temperature Gauge . . . . . . . . 97
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Cooling System . . . . . . . . . . . . . . . . . . . . . 246
Cornering Lamps . . . . . . . . . . . . . . . . . . . 129
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 130
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 192 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Cruise Control, Adaptive . . . . . . . . . . . 194
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Customer Assistance . . . . . . . . . . . . . . . 323
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Text Telephone (TTY) Users . . . . . 323
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 330
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 333
D
Damage Repair, Collision . . . . . . . . . . . 328
Danger, Warning, and Caution . . . . . . . . 3
Data Collection Infotainment System . . . . . . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Data Recorders, Event . . . . . . . . . . . . . . 333
Daytime Running Lamps (DRL) . . . 127
Defensive Driving . . . . . . . . . . . . . . . . . . . 143
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 18
Diagnostics Connected Services . . . . . . . . . . . . . . . 343
Differential, Limited-Slip . . . . . . . . . . . 191
Distracted Driving . . . . . . . . . . . . . . . . . . 143
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 130 Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 108
Delayed Locking . . . . . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 18
Drive Belt Routing, Engine . . . . . . . . . 320
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 178, 255
Driver Assistance Systems . . . . . . . . . 203
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 109
Driver Mode Control . . . . . . . . . . . . . . . . 184
Driver Mode Control Light . . . . . . . . . 106
Driving Assistance Systems . . . . . . . . . . . . . . . 210
Better Fuel Economy . . . . . . . . . . . . . 142
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 225
Competitive . . . . . . . . . . . . . . . . . . . . . . . 189
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Hill and Mountain Roads . . . . . . . . 151
If the Vehicle is Stuck . . . . . . . . . . . . 153
Loss of Control . . . . . . . . . . . . . . . . . . . . 146
Off-Road Recovery . . . . . . . . . . . . . . . . 145
Track Events and Competitive . . . 146
Vehicle Load Limits . . . . . . . . . . . . . . 154
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 151

Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-13183937) -
2020 - crc - 4/28/20
352 INDEX
SeatsHead Restraints . . . . . . . . . . . . . . . . . . . . . 34
Heated and Ventilated Front . . . . . . . 40
Lumbar Adjustment, Front . . . . . . . . . 36
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Adjustment, Front . . . . . . . . . . 35
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Reclining Seatbacks . . . . . . . . . . . . . . . . 36
Securing Child Restraints . . . . . . . 76, 78
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . 22
Self-Sealing Tires . . . . . . . . . . . . . . . . . . . 269
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Accessories andModifications . . . . . . . . . . . . . . . . . . . . 235
Doing Your Own Work . . . . . . . . . . . 235
Maintenance Records . . . . . . . . . . . . 316
Maintenance, General Information . . . . . . . . . . . . . . . . . . . . . . 302
Parts Identification . . . . . . . . . . . . . . . 317
Scheduling Appointments . . . . . . . . 326
Service Electric Parking Brake
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Services Special Application . . . . . . . . . . . . . . . 309 Servicing the Airbag . . . . . . . . . . . . . . . . . 61
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . 163, 164
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . 165
Side Blind Zone Alert (SBZA) . . . . . . 217
Signals, Turn and Lane-Change . . . . 129
Special Application Services . . . . . . . 309
Specifications and Capacities . . . . . . 318
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . 96
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . 181
Start Vehicle, Remote . . . . . . . . . . . . . . . 14
Starter Switch Check . . . . . . . . . . . . . . . 255
Starting the Engine . . . . . . . . . . . . . . . . . 160
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Heated Wheel . . . . . . . . . . . . . . . . . . . . . . . 86
Wheel Adjustment . . . . . . . . . . . . . . . . . . 86
Wheel Controls . . . . . . . . . . . . . . . . . . . . . 86
Stop/Start System . . . . . . . . . . . . . . . . . . 161
Storage Areas Cargo Management System . . . . . . . . 84
Center Console . . . . . . . . . . . . . . . . . . . . . . 83
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Umbrella . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Storage Compartments . . . . . . . . . . . . . . 82
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 153
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . 270
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward Collision Alert (FCA) . . . . 211
Infotainment . . . . . . . . . . . . . . . . . 133, 334
Systems Driver Assistance . . . . . . . . . . . . . . . . . 203
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Text Telephone (TTY) Users . . . . . . . 323
Theft-Deterrent Systems . . . . . . . . . . . . 24Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 24
Thigh Support Adjustment . . . . . . . . . . 36
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 268
Buying New Tires . . . . . . . . . . . . . . . . . 282
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Designations . . . . . . . . . . . . . . . . . . . . . . 272
Different Size . . . . . . . . . . . . . . . . . . . . . . 284
If a Tire Goes Flat . . . . . . . . . . . . . . . . 287
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 280
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 270
Pressure . . . . . . . . . . . . . . . . . . . . . . 275, 276