2020 BUICK ENVISION service

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
Service and Maintenance 321
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22971580 A3197C
Engine Oil Filter 12696048 PF64
Passenger Compartment Air Filter 13508023 CF185
Spark Plugs
2.0L L4 Engine 12647827 41-125
2.5L L4 Engine 12627160 41-115
Wiper Blades
Driver Side – 60 cm (23.6 in) 23368186 —
Passenger Side – 45 cm (17.7 in) 23353587 —
Rear – 30 cm (11.8 in) 84215609 —

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
322 Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Date Odometer
Reading Serviced By Services Performed

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
Technical Data 323
Technical Data Vehicle Identification Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 323
Service Parts Identification . . . 323
Vehicle Data Capacities and
Specifications . . . . . . . . . . . . . . . 324
Engine Drive Belt Routing . . . . 325
Vehicle Identification Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See “ Engine Specifications ”
under Capacities and Specifications
0 324 for the vehicle's engine code.
Service Parts
Identification There may be a large barcode on
the certification label on the center
pillar that you can scan for the
following information:
.
Vehicle Identification
Number (VIN)
.
Model designation
.
Paint information
.
Production options
If there is not a large barcode on
this label, then you will find this
same information on the driver side
B pillar.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
326 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 326
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 328
Customer Assistance for Text
Telephone (TTY) Users . . . . . 329
Online Owner Center . . . . . . . . . 329
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 329
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 330
Scheduling Service
Appointments . . . . . . . . . . . . . . . 331
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 335
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 335 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 337
Cybersecurity . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar . . . . . . . . . . . . . . . . . . . . . . . 339
Infotainment System . . . . . . . . . . 339 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
Customer Information 327resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.
Dealership name and location.
.
Vehicle delivery date and
present mileage.
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE — U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line ®
Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE — Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
328 Customer Information and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to: Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to: United States and Puerto Rico Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994
Canada General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
Customer Information 329All Overseas Locations Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows access to videos, articles,
and vehicle health specific to your
Buick as well as your OnStar
Account information all in one place. Membership Benefits
E : Download owner ’ s manuals
and view vehicle-specific how-to
videos.
G : View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I : View and print dealer-recorded
service records and self-recorded
service records.
D : Select a dealer and view
locations, maps, phone numbers,
and hours.
r : Track your vehicle ’ s warranty
information.
J : View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 323 .
H : Compare and shop for Buick
and OnStar plans and services.
View GM Card and SiriusXM
information (if equipped).
F : Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
mybuick.ca Visit the Buick Owner Centre at
mybuick.ca (English) or my.buick.ca
(French) to access similar benefits
to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555857) - 2020 - CRC - 2/25/19
330 Customer Information To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready: .
Your name, home address, and
home telephone number
.
Telephone number of your
location
.
Location of the vehicle
.
Model, year, color, and license
plate number of the vehicle
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.
Description of the problem
Coverage Services are provided for the
duration of the vehicle ’ s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be