2020 BUICK ENCORE Fuel
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284 Customer Information
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws. .
Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required. Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
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Customer Information 285
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate manual
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area. Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
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286 Customer Information
Additional fees such as fuel, rental
vehicle insurance, taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair are also
your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the properequipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
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290 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-521-7300,
or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-200-28425 or
01-800-466-0818.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
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Connected Services 301
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.buick.com. Message and data
rates may apply.
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304 Index
Climate Control Systems (cont'd)Heating . . . . . . . . . . . . . . . . . . . . . . . 130
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 95
Collision Damage Repair . . . . . . . 286
Compact Spare Tire . . . . . . . . . . . . 244
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 83
Compass . . . . . . . . . . . . . . . . . . . . . . . . 92
Connected Services Connections . . . . . . . . . . . . . . . . . . 300
Diagnostics . . . . . . . . . . . . . . . . . . . 301
Navigation . . . . . . . . . . . . . . . . . . . . 299
Connections Connected Services . . . . . . . . . . 300
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 165
Control of a Vehicle . . . . . . . . . . . . . 141
Convenience Net . . . . . . . . . . . . . . . . 86
Convex Mirrors . . . . . . . . . . . . . . . . . . 22
Coolant Engine Temperature Gauge . . . . 98
Cooling . . . . . . . . . . . . . . . . . . . . 130, 132
Cooling System . . . . . . . . . . . . . . . . . 197
Courtesy Lamps . . . . . . . . . . . . . . . . 126
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 285 Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cruise Control . . . . . . . . . . . . . . . . . . 167 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cupholders . . . . . . . . . . . . . . . . . . . . . . 84
Customer Assistance . . . . . . . . . . . 282 Offices . . . . . . . . . . . . . . . . . . . . . . . . 281
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 282
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . 288
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 279
Cybersecurity . . . . . . . . . . . . . . . . . . . 291
D
Damage Repair, Collision . . . . . . . 286
Danger, Warning, and Caution . . . . 3
Data Collection Infotainment System . . . . . . . . . . 292
OnStar . . . . . . . . . . . . . . . . . . . . . . . 292
Data Recorders, Event . . . . . . . . . 291
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 124
Defensive Driving . . . . . . . . . . . . . . . 141
Delayed Locking . . . . . . . . . . . . . . . . . 18 Diagnostics
Connected Services . . . . . . . . . . 301
Distracted Driving . . . . . . . . . . . . . . . 140
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 18
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 278
Drive Systems All-Wheel Drive . . . . . . . . . . 163, 204
Driver Assistance Systems . . . . . 169
Driver Behavior . . . . . . . . . . . . . . . . . 139
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Better Fuel Economy . . . . . . . . . 140
Defensive . . . . . . . . . . . . . . . . . . . . . 141
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 141
Environment . . . . . . . . . . . . . . . . . . 139
Hill and Mountain Roads . . . . . . 145
If the Vehicle is Stuck . . . . . . . . . 146
Loss of Control . . . . . . . . . . . . . . . 143
Off-Road Recovery . . . . . . . . . . . 143
Vehicle Load Limits . . . . . . . . . . . 147
Wet Roads . . . . . . . . . . . . . . . . . . . 144
Winter . . . . . . . . . . . . . . . . . . . . . . . . 145
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Index 305
Driving the Vehicle . . . . . . . . . . . . . . . . 2
Dual Automatic ClimateControl System . . . . . . . . . . . . . . . . 132
E
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 185
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 213
Fuses and Circuit Breakers . . . 213
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 217
Overload . . . . . . . . . . . . . . . . . . . . . 212
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 219
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 294
Engine Air Cleaner/Filter . . . . . . . . . . . . . 196
Check Light(Malfunction
Indicator) . . . . . . . . . . . . . . . 101, 103
Compartment Overview . . . . . . . 191
Coolant Temperature Gauge . . . . 98
Cooling System . . . . . . . . . . . . . . . 197
Drive Belt Routing . . . . . . . . . . . . 278
Exhaust . . . . . . . . . . . . . . . . . . . . . . 159 Engine (cont'd)
Heater . . . . . . . . . . . . . . . . . . . . . . . . 154
Oil Life System . . . . . . . . . . . . . . . 194
Oil Pressure Light . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . 200
Power Messages . . . . . . . . . . . . . .113
Running While Parked . . . . . . . . 159
Starting . . . . . . . . . . . . . . . . . . . . . . . 153
Entry Lighting . . . . . . . . . . . . . . . . . . . 127
Event Data Recorders . . . . . . . . . . 291
Exit Lighting . . . . . . . . . . . . . . . . . . . . 127
Extended Parking . . . . . . . . . . . . . . . 158
Extender, Seat Belt . . . . . . . . . . . . . . 49
Exterior Lamp Controls . . . . . . . . . 123
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 128
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 196
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 124
Flashers, Hazard Warning . . . . . . 125
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 239 Changing . . . . . . . . . . . . . . . . . . . . . 240
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 259
Fluid Automatic Transmission . . . . . . 195
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 203 Fluid (cont'd)
Washer . . . . . . . . . . . . . . . . . . . . . . . 201
Fog Lamps Front . . . . . . . . . . . . . . . . . . . . . . . . . 126
Folding Mirrors . . . . . . . . . . . . . . . . . . 23
Folding Seatback . . . . . . . . . . . . . . . . 37
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 174
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 289
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Front Seat Armrest . . . . . . . . . . . . . . 36
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 31
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 36
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 180
Economy, Driving for Better . . . 140
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 184
Filling the Tank . . . . . . . . . . 181, 182
Foreign Countries . . . . . . . . . . . . 180
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Low Fuel Warning Light . . . . . . . 108
Prohibited Fuels . . . . . . . . . . . . . . 180
Recommended . . . . . . . . . . . . . . . 180
Top Tier . . . . . . . . . . . . . . . . . . . . . . 179
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306 Index
FusesEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 213
Fuses and Circuit Breakers . . . 213
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 217
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 219
G
Garage Door Opener . . . . . . . . . . . 119Programming . . . . . . . . . . . . . . . . . .119
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 207
Gauges Engine Coolant Temperature . . . 98
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Odometer . . . . . . . . . . . . . . . . . . . . . . . 96
Speedometer . . . . . . . . . . . . . . . . . . . 96
Tachometer . . . . . . . . . . . . . . . . . . . . . 97
Trip Odometer . . . . . . . . . . . . . . . . . . 97
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 94
General Information Service and Maintenance . . . . . 261
Towing . . . . . . . . . . . . . . . . . . . . . . . . 184
Vehicle Care . . . . . . . . . . . . . . . . . . 187
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 83 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 282
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 209
Hazard Warning Flashers . . . . . . . 125
Head Restraints . . . . . . . . . . . . . . . . . 30
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 208
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 209
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 124
Flash-to-Pass . . . . . . . . . . . . . . . . . 124
High-Beam On Light . . . . . . . . . . 108
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . 109
Heated Steering Wheel . . . . . . . . . . . . . . . . . 89
Heated Front Seats . . . . . . . . . . . . . . 36
Heated Mirrors . . . . . . . . . . . . . . . . . . . 23
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 154
Heating . . . . . . . . . . . . . . . . . . . . 130, 132
High-Beam On Light . . . . . . . . . . . . 108
Hill and Mountain Roads . . . . . . . . 145
Hill Start Assist (HSA) . . . . . . . . . . 164
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 43
HVAC . . . . . . . . . . . . . . . . . . . . . . 130, 132
I
Ignition Positions . . . . . . . . . . . . . . . 151
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 21 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 106
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 64
Information Publication Ordering . . . . . . . . . . 288
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 292
Instrument Cluster . . . . . . . . . . . . . . . 95
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 83
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 24
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 245