2020 BUICK ENCORE radio

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Customer Information 279
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 279
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 281
Customer Assistance for Text Telephone (TTY) Users . . . . . 282
Online Owner Center . . . . . . . . . 282
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 282
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 283
Scheduling Service Appointments . . . . . . . . . . . . . . . 284
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 285
Collision Damage Repair . . . . . 286
Publication Ordering Information . . . . . . . . . . . . . . . . . . 288
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 289
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 289
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 290
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 290
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 290
Cybersecurity . . . . . . . . . . . . . . . . . 291
Event Data Recorders . . . . . . . . 291
OnStar . . . . . . . . . . . . . . . . . . . . . . . 292
Infotainment System . . . . . . . . . . 292
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Customer Information 289
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds
that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
290 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-521-7300,
or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-200-28425 or
01-800-466-0818.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
296 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 289.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
298 OnStar
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
To obtain the source code under
GPL, LGPL, MPL, and other open
source licenses, that is contained in
this product, please visit http://
opensource.lge.com. In addition to
the source code, all referred license
terms, warranty disclaimers, and
copyright notices are available for
download. This offer is valid for a period of three years after our last
shipment of this product. This offer
is valid to anyone in receipt of this
information.
*Provided through LG Electronics
Inc., who is solely responsible for
provisions of related OSS
compliance.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Index 305
Driving the Vehicle . . . . . . . . . . . . . . . . 2
Dual Automatic ClimateControl System . . . . . . . . . . . . . . . . 132
E
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 185
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 213
Fuses and Circuit Breakers . . . 213
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 217
Overload . . . . . . . . . . . . . . . . . . . . . 212
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 219
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 294
Engine Air Cleaner/Filter . . . . . . . . . . . . . 196
Check Light(Malfunction
Indicator) . . . . . . . . . . . . . . . 101, 103
Compartment Overview . . . . . . . 191
Coolant Temperature Gauge . . . . 98
Cooling System . . . . . . . . . . . . . . . 197
Drive Belt Routing . . . . . . . . . . . . 278
Exhaust . . . . . . . . . . . . . . . . . . . . . . 159 Engine (cont'd)
Heater . . . . . . . . . . . . . . . . . . . . . . . . 154
Oil Life System . . . . . . . . . . . . . . . 194
Oil Pressure Light . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . 200
Power Messages . . . . . . . . . . . . . .113
Running While Parked . . . . . . . . 159
Starting . . . . . . . . . . . . . . . . . . . . . . . 153
Entry Lighting . . . . . . . . . . . . . . . . . . . 127
Event Data Recorders . . . . . . . . . . 291
Exit Lighting . . . . . . . . . . . . . . . . . . . . 127
Extended Parking . . . . . . . . . . . . . . . 158
Extender, Seat Belt . . . . . . . . . . . . . . 49
Exterior Lamp Controls . . . . . . . . . 123
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 128
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 196
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 124
Flashers, Hazard Warning . . . . . . 125
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 239 Changing . . . . . . . . . . . . . . . . . . . . . 240
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 259
Fluid Automatic Transmission . . . . . . 195
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 203 Fluid (cont'd)
Washer . . . . . . . . . . . . . . . . . . . . . . . 201
Fog Lamps Front . . . . . . . . . . . . . . . . . . . . . . . . . 126
Folding Mirrors . . . . . . . . . . . . . . . . . . 23
Folding Seatback . . . . . . . . . . . . . . . . 37
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 174
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 289
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Front Seat Armrest . . . . . . . . . . . . . . 36
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 31
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 36
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 180
Economy, Driving for Better . . . 140
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 184
Filling the Tank . . . . . . . . . . 181, 182
Foreign Countries . . . . . . . . . . . . 180
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Low Fuel Warning Light . . . . . . . 108
Prohibited Fuels . . . . . . . . . . . . . . 180
Recommended . . . . . . . . . . . . . . . 180
Top Tier . . . . . . . . . . . . . . . . . . . . . . 179

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Index 309
PrivacyVehicle Data Recording . . . . . . . 290
Program Courtesy Transportation . . . . . . 285
Prohibited Fuels . . . . . . . . . . . . . . . . 180
Proposition 65 Warning,
California . . . . . . . . . . . .187, 204, 245,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 288
R
Radio Frequency Statement . . . . 289
Reading Lamps . . . . . . . . . . . . . . . . . 127
Rear Seat Armrest . . . . . . . . . . . . . . . 42
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 38
Rear Vision Camera (RVC) . . . . . 171
Rear Window Washer/Wiper . . . . . 91
Rearview Mirrors . . . . . . . . . . . . . . . . 24Automatic Dimming . . . . . . . . . . . . . 24
Reclining Seatbacks . . . . . . . . . . . . . 32
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 272
Records Maintenance . . . . . . . . . . . . . . . . . . 274 Recreational Vehicle Towing . . . . 249
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 282
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 62
Maintenance . . . . . . . . . . . . . . . . . . 273
Replacing Airbag System . . . . . . . . 62
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 77
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 50
Reporting Safety Defects Canadian Government . . . . . . . . 290
General Motors . . . . . . . . . . . . . . . 290
U.S. Government . . . . . . . . . . . . . 289
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 68
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 156
Reverse Tilt Mirrors . . . . . . . . . . . . . . 23
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 144
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 283 Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 27
Roof Rack System . . . . . . . . . . . . . . . 86
Rotation, Tires . . . . . . . . . . . . . . . . . . 232
Routing, Engine Drive Belt . . . . . . 278
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 159
S
Safety Defects Reporting
Canadian Government . . . . . . . . 290
General Motors . . . . . . . . . . . . . . . 290
U.S. Government . . . . . . . . . . . . . 289
Safety Locks . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . 49
Scheduling Appointments . . . . . . . 284
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 42 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Extender . . . . . . . . . . . . . . . . . . . . . . . . 49
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 43
Lap-Shoulder Belt . . . . . . . . . . . . . . 45
Reminders . . . . . . . . . . . . . . . . . . . . . . 99
Replacing after a Crash . . . . . . . . 50
Use During Pregnancy . . . . . . . . . . 48
Seats
Adjustment, Front . . . . . . . . . . . . . . . 31
Folding Seatback . . . . . . . . . . . . . . . 37