2020 BUICK ENCORE GX ECU

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
330 Vehicle Care
2. Push the release lever (2) todisengage the hook and push
the wiper arm (1) out of the
blade assembly (3).
3. Push the new blade assembly securely on the wiper arm until
the release lever clicks into
place.
4. Replace the wiper cover.
Windshield Replacement
Driver Assistance Systems
When a windshield replacement is
needed and the vehicle is equipped
with a front-looking camera sensor
for the Driver Assistance Systems,
the windshield must be installed
according to GM specifications for
these systems to work properly. If it is not, there may be unexpected
behavior and/or messages from
these systems.
Gas Strut(s)
This vehicle is equipped with gas
strut(s) to provide assistance in
lifting and holding open the hood/
trunk/liftgate system in full open
position.
{Warning
If the gas struts that hold open
the hood, trunk, and/or liftgate fail,
you or others could be seriously
injured. Take the vehicle to your
dealer for service immediately.
Visually inspect the gas struts for
signs of wear, cracks, or other
damage periodically. Check to
make sure the hood/trunk/liftgate
is held open with enough force.
If struts are failing to hold the
hood/trunk/liftgate, do not
operate. Have the vehicle
serviced.
Caution
Do not apply tape or hang any
objects from gas struts. Also do
not push down or pull on gas
struts. This may cause damage to
the vehicle.
See Maintenance Schedule 0390.
Hood

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
374 Vehicle Care
{Warning
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.
5. Connect one end of the red positive (+) cable to the
positive (+) terminal on the
discharged battery.
6. Connect the other end of the red positive (+) cable to the
positive (+) terminal of the good
battery.
7. Connect one end of the black negative (–) cable to the
negative (–) terminal of the
good battery.
8. Connect the other end of the black negative (–) cable to the
negative (–) grounding point for
the discharged battery.
9. Start the engine in the vehicle with the good battery and run
the engine at idle speed for at
least four minutes. 10. Try to start the vehicle that had
the dead battery. If it will not
start after a few tries, it
probably needs service.
Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire. Use tire skates or
dollies under any locked wheel/
tire while loading the vehicle. Do
not use a sling type lift to tow the
vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped,
use the tow eye to load a
disabled vehicle onto a flatbed (Continued)

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
376 Vehicle Care
.Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Caution
Use of a shield mounted in front
of the vehicle grille could restrict
airflow and cause damage to the
transmission. The repairs would
not be covered by the vehicle
warranty. If using a shield, only
use one that attaches to the
towing vehicle.
Dinghy Towing
(Front-Wheel-Drive Vehicles)
Caution
If the vehicle is towed with all four
wheels on the ground, the
drivetrain components could be
damaged. The repairs would not
be covered by the vehicle
warranty. Do not tow the vehicle
with all four wheels on the
ground. The vehicle was not designed to be
towed with all four wheels on the
ground.
Dinghy Towing
(All-Wheel-Drive Vehicles Only)
To dinghy tow the vehicle from the
front with all four wheels on the
ground:
1. Position the vehicle to tow and then secure it to the tow
vehicle.
2. Apply the parking brake.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
378 Vehicle Care
Dolly Towing
(Front-Wheel-Drive
Vehicles Only)
To tow a front-wheel-drive vehicle
from the front with two wheels on
the ground:1. Put the front wheels on a dolly.
2. Move the shift lever to P (Park).
3. Set the parking brake.
4. Clamp the steering wheel in a straight-ahead position with a
clamping device designed for
towing. 5. Turn the vehicle off.
6. Secure the vehicle to the dolly.
7. Release the parking brake.
8. Disconnect the negative
battery cable at the battery.
See “Negative Battery Cable
Disconnection” Battery - North
America 0326.
9. Cover the negative battery post with a non-conductive material
to prevent any contact with the
negative battery terminal.
Towing the Vehicle from
the Rear
Caution
Towing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Do not tow the vehicle from the rear.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
Vehicle Care 387
Floor Mats
{Warning
If a floor mat is the wrong size or
is not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration
and/or increased stopping
distance which can cause a crash
and injury. Make sure the floor
mat does not interfere with the
pedals.
Use the following guidelines for
proper floor mat usage.
. The original equipment floor
mats were designed for your
vehicle. If the floor mats need
replacing, it is recommended
that GM certified floor mats be
purchased. Non-GM floor mats
may not fit properly and may
interfere with the accelerator or
brake pedal. Always check that
the floor mats do not interfere
with the pedals. .
Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
. Use the floor mat with the
correct side up. Do not turn
it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
The driver side floor mat is held in
place by a button-type retainer.
Removing and Replacing the
Floor Mats 1. Pull up on the rear of the floor mat to unlock the retainers and
remove.
2. Reinstall by lining up the floor mat retainer openings over the
carpet retainers and snap into
position.
3. Make sure the floor mat is properly secured in place.
Verify the floor mat does not
interfere with the pedals.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
406 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 406
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 408
Customer Assistance for Text Telephone (TTY) Users . . . . . 409
Online Owner Center . . . . . . . . . 409
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 410
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 410
Scheduling Service Appointments . . . . . . . . . . . . . . . 412
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 412
Collision Damage Repair . . . . . 413
Publication Ordering Information . . . . . . . . . . . . . . . . . . 415
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 416
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 416
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 417
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 417
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 418
Cybersecurity . . . . . . . . . . . . . . . . . 418
Event Data Recorders . . . . . . . . 418
OnStar . . . . . . . . . . . . . . . . . . . . . . . 419
Infotainment System . . . . . . . . . . 419
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
Customer Information 411
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
418 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;