Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
422 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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424 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0302. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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428 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.buick.com. Message and data
rates may apply.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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434 Index
GuidanceProblems with the Route . . . . . . 181
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 332
Hazard Warning Flashers . . . . . . . 146
HD Radio Technology . . . . . . . . . . 159
Head Restraints . . . . . . . . . . . . . . . . . 40
Head-up Display . . . . . . . . . . . . . . . . 130
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 331
Automatic . . . . . . . . . . . . . . . . . . . . . 146
Bulb Replacement . . . . . . . . . . . . 331
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
Front Turn Signal and Fog Lamps . . . . . . . . . . . . . . . . . . . . . . 333
High-Beam On Light . . . . . . . . . . 122
High/Low Beam Changer . . . . . 145
Lamps On Reminder . . . . . . . . . 123
Heated Steering Wheel . . . . . . . . . . . . . . . . . 98
Heated Front Seats . . . . . . . . . . . . . . 48
Heated Mirrors . . . . . . . . . . . . . . . . . . . 31
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 243
Heating . . . . . . . . . . . . . . . . . . . . 216, 218 High-Beam On Light . . . . . . . . . . . . 122
Hill and Mountain Roads . . . . . . . . 230
Hill Start Assist (HSA) . . . . . . . . . . 253
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 53
HVAC . . . . . . . . . . . . . . . . . . . . . . 216, 218
I
If the System Needs Service . . . . 181
Ignition Positions . . . . . . . . . . . . . . . 236
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 29
Indicator Pedestrian Ahead . . . . . . . . . . . . .119
Vehicle Ahead . . . . . . . . . . . . . . . . .119
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 74
Information Publication Ordering . . . . . . . . . . 415
Infotainment System . . . . . . . . . . . . 419
Instrument Cluster . . . . . . . . . . . . . . 107
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 32
Introduction . . . . . . . . . . . . . . . . . . 2, 152
J
Jack
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 165
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 372
K
Keyless Entry
Remote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 346
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 148
Daytime Running (DRL) . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 148
Exterior Controls . . . . . . . . . . . . . . 143
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 150
Headlamps and
Sidemarker . . . . . . . . . . . . . . . . . . 332
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . .115
On Reminder . . . . . . . . . . . . . . . . . 123
Reading . . . . . . . . . . . . . . . . . . . . . . 149
Lane Change Alert (LCA) . . . . . . . 285
Lane Keep Assist (LKA) . . . . . . . . 287
Lane Keep Assist Light . . . . . . . . . 119
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Index 437
Problems with RouteGuidance . . . . . . . . . . . . . . . . . . . . . 181
Program Courtesy Transportation . . . . . . 412
Prohibited Fuels . . . . . . . . . . . . . . . . 290
Proposition 65 Warning,
California . . . . . . . . . . . .304, 326, 372,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 415
R
Radio
HD Radio Technology . . . . . . . . 159
Radio Data System (RDS) . . . . . . 160
Radio Frequency Statement . . . . 416
Radio Reception . . . . . . . . . . . . . . . . 161
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 157
Satellite . . . . . . . . . . . . . . . . . . . . . . . 160
Reading Lamps . . . . . . . . . . . . . . . . . 149
Rear Camera Mirror . . . . . . . . . . . . . 32
Rear Compartment/Storage Panel Cover . . . . . . . . . . . . . . . . . . . . 93
Rear Seat Armrest . . . . . . . . . . . . . . . 52
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 50
Rear Vision Camera (RVC) . . . . . 271 Rear Window Washer/Wiper . . . . 100
Rearview Mirrors . . . . . . . . . . . . . . . . 32
Automatic Dimming . . . . . . . . . . . . . 32
Reclining Seatbacks . . . . . . . . . . . . . 43
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . 182
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 399
Records
Maintenance . . . . . . . . . . . . . . . . . . 401
Recreational Vehicle Towing . . . . 375
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 410
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 72
Maintenance . . . . . . . . . . . . . . . . . . 400
Replacing Airbag System . . . . . . . . 72
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 86
Replacing Seat Belt System
Parts after a Crash . . . . . . . . . . . . . 59
Reporting Safety Defects Canadian Government . . . . . . . . 417 Reporting Safety Defects (cont'd)
General Motors . . . . . . . . . . . . . . . 417
U.S. Government . . . . . . . . . . . . . 416
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 79
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 244
Reverse Tilt Mirrors . . . . . . . . . . . . . . 31
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 229
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 410
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 37
Roof Rack System . . . . . . . . . . . . . . . 96
Rotation, Tires . . . . . . . . . . . . . . . . . . 358
Routing, Engine Drive Belt . . . . . . 405
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 247
S
Safety Defects ReportingCanadian Government . . . . . . . . 417
General Motors . . . . . . . . . . . . . . . 417
U.S. Government . . . . . . . . . . . . . 416
Safety Locks . . . . . . . . . . . . . . . . . . . . . 20
Safety System Check . . . . . . . . . . . . 58
Satellite Radio . . . . . . . . . . . . . . . . . . 160
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438 Index
Scheduling Appointments . . . . . . . 412
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 52Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Extender . . . . . . . . . . . . . . . . . . . . . . . . 58
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 53
Lap-Shoulder Belt . . . . . . . . . . . . . . 55
Reminders . . . . . . . . . . . . . . . . . . . . .113
Replacing after a Crash . . . . . . . . 59
Use During Pregnancy . . . . . . . . . . 58
Seats
Adjustment, Front . . . . . . . . . . . . . . . 42
Folding Seatback . . . . . . . . . . . . . . . 48
Head Restraints . . . . . . . . . . . . . . . . 40
Heated Front . . . . . . . . . . . . . . . . . . . 48
Lumbar Adjustment, Front . . . . . . 43
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Adjustment, Front . . . . . . . 42
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . 43
Securing Child Restraints . . . . 86, 88
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 122
OnStar . . . . . . . . . . . . . . . . . . . . . . . 422
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 28
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 28
Service . . . . . . . . . . . . . . . . . . . . . . . . . 222 Service (cont'd)
Accessories and
Modifications . . . . . . . . . . . . . . . . 305
Climate Control System . . . . . . . 216
Doing Your Own Work . . . . . . . . 305
Maintenance Records . . . . . . . . 401
Maintenance, General Information . . . . . . . . . . . . . . . . . . 388
Parts Identification . . . . . . . . . . . . 402
Scheduling Appointments . . . . . 412
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 118
Services Special Application . . . . . . . . . . . 395
Servicing System . . . . . . . . . . . . . . . 181
Servicing the Airbag . . . . . . . . . . . . . 71
Settings . . . . . . . . . . . . . . . . . . . . . . . . 195
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 328
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 244
Out of Park . . . . . . . . . . . . . . . . . . . 245
Side Blind Zone Alert (SBZA) . . . 285
Sidemarker Bulb Replacement . . . . . . . 334, 335
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 147 Software Updates . . . . . . . . . . . . . . 157
Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . . . 371
Special Application Services . . . . 395
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 403
Speedometer . . . . . . . . . . . . . . . . . . . 111
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 120
Start Assist, Hill . . . . . . . . . . . . . . . . . 253
Start Vehicle, Remote . . . . . . . . . . . 15
Starting the Engine . . . . . . . . . . . . . 238
Steering . . . . . . . . . . . . . . . . . . . . . . . . 227 Heated Wheel . . . . . . . . . . . . . . . . . . 98
Wheel Adjustment . . . . . . . . . . . . . . 98
Wheel Controls . . . . . . . . . . . . . . . . . 98
Steering Wheel Controls . . . . . . . . 154
Stop/Start System . . . . . . . . . . . . . . 239
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . 334, 335
Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . . 94
Cargo Management System . . . . 95
Center Console . . . . . . . . . . . . . . . . . 93
Convenience Net . . . . . . . . . . . . . . . 95
Glove Box . . . . . . . . . . . . . . . . . . . . . . 92
Rear Compartment/StoragePanel Cover . . . . . . . . . . . . . . . . . . . 93
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440 Index
U
Uniform Tire Quality Grading . . . 362
Universal Remote System . . . . . . 140Operation . . . . . . . . . . . . . . . . . . . . . 142
Programming . . . . . . . . . . . . . . . . . 140
Updates Map Data . . . . . . . . . . . . . . . . . . . . . 182
Software . . . . . . . . . . . . . . . . . . . . . . 157
USB Port . . . . . . . . . . . . . . . . . . . . . . . 162
Using the Navigation System . . . 168
Using the System . . . . . . . . . . . . . . . 155
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 28
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 226
Design . . . . . . . . . . . . . . . . . . . . . . . . 224
Identification Number (VIN) . . . 402
Load Limits . . . . . . . . . . . . . . . . . . . 232
Messages . . . . . . . . . . . . . . . . . . . . 134
Personalization . . . . . . . . . . . . . . . 135
Remote Start . . . . . . . . . . . . . . . . . . . 15
Security . . . . . . . . . . . . . . . . . . . . . . . . 28
Speed Messages . . . . . . . . . . . . . 135
Towing . . . . . . . . . . . . . . . . . . . . . . . . 374
Vehicle Ahead Indicator . . . . . . . . 119 Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . . . 351
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 418
Vehicle Positioning . . . . . . . . . . . . . 180
Ventilation, Air . . . . . . . . . . . . . . . . . . 221
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Voice Recognition . . . . . . . . . . . . . . 182
W
Warning Brake System Light . . . . . . . . . . . .117
Caution and Danger . . . . . . . . . . . . . 3
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . 106
Warnings Hazard Flashers . . . . . . . . . . . . . . 146
Washer Fluid . . . . . . . . . . . . . . . . . . . 322
Wheels Alignment and Tire Balance . . 363
Different Size . . . . . . . . . . . . . . . . . 361
Replacement . . . . . . . . . . . . . . . . . 363
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Where to Put the Restraint . . . . . . 79
Windows . . . . . . . . . . . . . . . . . . . . . . . . 35 Power . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Windshield
Replacement . . . . . . . . . . . . . . . . . 330
Wiper/Washer . . . . . . . . . . . . . . . . . . 98
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 230
Winter Cover . . . . . . . . . . . . . . . . . . . 240
Winter Tires . . . . . . . . . . . . . . . . . . . . 345
Wiper Blade Replacement . . . . . . 328
Wipers Rear Washer . . . . . . . . . . . . . . . . . 100
Wireless Charging . . . . . . . . . . . . . . 103