2020 BUICK ENCORE GX infotainment

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
48 Navigation
the name change. This change is
automatically saved when executed
by the keyboard.
The saved trip can also be deleted
from the edit mode. Touch Delete
and a delete confirmation pop-up
will display.
Waypoints
.When under a waypoint trip,
touch the next turn indicator to
bring up the waypoint list. The
last waypoint view is shown,
which could be Waypoints, Turn
List, or Edit Route.
. The waypoint list is sorted in
order with the next waypoint at
the top of the list. Each waypoint is indicated with a numbered
icon, starting with the next
waypoint.
. To indicate what segment of the
route is for the next waypoint,
and what is for the remainder of
the route, they appear in
different colors.
Optimized Route
. Touch the Optimize option to
optimize the current
waypoint trip.
. The optimization is done
according to how the
preferences are set for new
routes, for example, fastest
route, shortest distance, or eco
friendly.
. While the system is optimizing
the route, the waypoint trip has
the activity indicator displayed
over top of it. If the system is
calculating the ETA and travel
distance for a waypoint, the
activity indicator is displayed in
the list header. .
When either a waypoint trip is
first created, or additional
waypoints are added to an
existing waypoint trip, they are
added in the location that would
lead to an optimized route.
. If a destination is already
planned and a waypoint is
added, it is either added before
or after the current destination,
whichever leads to the most
optimal route.
. If under an existing waypoint trip
consisting of two or more
destinations, any additional
waypoints are added in the
location that would lead to the
most optimal route.
Edit Route
. Touch the Edit Route option to
modify the order or remove a
waypoint from the route. Touch
delete to remove a waypoint
from the route.
. A pop-up displays asking for
confirmation of the waypoint
deletion.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Navigation 49
OnStar System
With a connected plan, an OnStar
Advisor can download a destination
to the vehicle or into the built-in
navigation system. If an OnStar
Turn-by-Turn route is in progress, all
other internal navigation functions
are disabled until the route is
completed.
When navigation is selected, the
OnStar Turn-by-Turn displays.
Turn-by-Turn Navigation
Touch Menu on the infotainment
display to go to the
Turn-by-Turn Menu.
The following options may display:
.Plan Route (if the vehicle is off
the route)
. Cancel
Plan Route
Select My Destination to display a
special version of the Maneuver
View. The Destination Address is
displayed in the Street Name and
the total distance to the destination is displayed in the Distance to
Maneuver View. Touch Done to
return to the Maneuver View.
Cancel a Route
If a route is in progress using either
the vehicle navigation system or the
OnStar Turn-by-Turn route, and a
new route is requested, the current
route in progress will be canceled.
An OnStar Advisor can cancel the
vehicle navigation system route.
Route guidance can be resumed by
selecting Resume To in the
Map Menu.
Global Positioning
System (GPS)
The position of the vehicle is
determined by using satellite
signals, various vehicle signals, and
map data.
At times, other interference such as
the satellite condition, road
configuration, condition of the
vehicle, and/or other circumstances
can affect the navigation system's
ability to determine the accurate
position of the vehicle.
The GPS shows the current position
of the vehicle using signals sent by
GPS Satellites. When the vehicle is
not receiving signals from the
satellites, a symbol appears on the
map screen. See
Navigation
Symbols 033.
This system might not be available
or interference can occur if any of
the following are true:
. Signals are obstructed by tall
buildings, trees, large trucks,
or a tunnel.
. Satellites are being repaired or
improved.
For more information if the GPS is
not functioning properly, see
Problems with Route Guidance 050
and
If the System Needs Service 051.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
50 Navigation
Vehicle Positioning
At times, the position of the vehicle
on the map could be inaccurate due
to one or more of the following
reasons:
.The road system has changed.
. The vehicle is driving on slippery
road surfaces such as sand,
gravel, or snow.
. The vehicle is traveling on
winding roads or long straight
roads.
. The vehicle is approaching a tall
building or a large vehicle.
. The surface streets run parallel
to a freeway.
. The vehicle has been transferred
by a vehicle carrier or a ferry.
. The current position calibration
is set incorrectly.
. The vehicle is traveling at high
speed. .
The vehicle changes directions
more than once, or the vehicle is
turning on a turn table in a
parking lot.
. The vehicle is entering and/or
exiting a parking lot, garage, or a
lot with a roof.
. The GPS signal is not received.
. A roof carrier is installed on the
vehicle.
. Tire chains have been installed.
. The tires are replaced or worn.
. The tire pressure for the tires is
incorrect.
. This is the first navigation use
after the map data is updated.
. The 12-volt battery is
disconnected for several days.
. The vehicle is driving in heavy
traffic where driving is at low
speeds, and the vehicle is
stopped and started repeatedly.
Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.The turn was not made on the
road indicated.
. Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
. The route might not be changed
when using automatic rerouting.
. There is no route guidance when
turning at an intersection.
. Plural names of places might be
announced occasionally.
. It could take a long time to
operate automatic rerouting
during high-speed driving.
. Automatic rerouting might
display a route returning to the
set waypoint if heading for a
destination without passing
through a set waypoint.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Navigation 51
.The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation which may be given.
. Some routes might not be
searched.
. The route to the destination
might not be shown if there are
new roads, if roads have
recently changed, or if certain
roads are not listed in the map
data. See Maps032.
To recalibrate the vehicle's position
on the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates. Make
sure the vehicle is parked in a
location that is safe and has a clear
view of the sky and away from large
obstructions.If the System Needs
Service
If the navigation system needs
service and the steps listed here
have been followed but there are
still problems, see your dealer.
Map Data Updates
The map data in the vehicle is the
most up-to-date information
available when the vehicle was
produced. The map data is updated
periodically, provided that the map
information has changed.
For questions about the operation of
the navigation system or the update
process, contact the GM Nav Disc
Center toll-free phone number,
1-877-NAV-DISC (1-877-628-3472)
or go to the center ’s website,
www.gmnavdisc.com. If updates are
needed, call the GM Nav Disc
Center or order online.
Over-the-Air Vehicle Map
Updates
If equipped, the infotainment system
can receive map updates over the
air. Map updates occur within a
161 km (100 mi) radius around the
home address on file. This
boundary will adjust over time
based on driving patterns. The
vehicle uses a Cloud-connected
service to receive the data and
downloads it to the system’s
onboard SD card, if equipped. The
SD card is required for navigation
system function.
When a map update is available, a
prompt will appear on the
infotainment display. Once the
update is accepted, it will download
and run in the background without
interrupting any infotainment
functions. The download will carry
over ignition cycles, stopping and
starting where it left off. The
updates can be set to download
automatically.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
52 Navigation
See www.gmnavdisc.com for
information on ordering, purchasing,
and installing a new or replacement
SD card. Features are subject to
change. For more information on
this feature, see
my.buick.com/learn.
Database Coverage
Explanations
Coverage areas vary with respect to
the level of map detail available for
any given area. Some areas feature
greater levels of detail than others.
If this happens, it does not mean
there is a problem with the system.
As the map data is updated, more
detail can become available for
areas that previously had limited
detail. SeeMap Data Updates 051.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Voice Recognition 53
Voice Recognition
If equipped, voice recognition allows
for hands-free operation within the
navigation, audio, phone, and
weather applications. This feature
can be started by pressing
gon the
steering wheel controls or by
touching
gon the infotainment
display.
However, not all features within
these areas are supported by voice
commands. Generally, only complex
tasks that require multiple manual
interactions to complete are
supported by voice commands.
For example, tasks that take more
than one or two touches such as
selecting a song or artist to play
from a media device would be
supported by voice commands.
Other tasks, like adjusting the
volume or seeking up or down, are
audio features that are easily
performed by pressing one or two
controls, and are not supported by
voice commands. In general there are flexible ways to
speak commands for completing the
tasks. Most of them, except
destination entry and voice keypad,
can be completed in a single
command. If the task takes more
than one command to complete, the
first command should be to indicate
the kind of task to be performed, like
“Navigation Destination Entry.”
The
system replies with prompts that
lead you through a dialog to enter
the necessary information. For
example, if a destination for route
guidance is needed, say
“Navigation” or“Destination Entry.”
Voice recognition can be used when
the ignition is on or when Retained
Accessory Power (RAP) is active.
See “Retained Accessory Power
(RAP)” in the owner ’s manual.
Using Voice Recognition
Voice recognition becomes available
once the system has been
initialized. This begins when the
ignition is turned on. Initialization
may take a few moments. 1. Press
gon the steering wheel
controls to activate voice
recognition, or touch
gon the
infotainment display.
2. The audio system mutes and the system plays a prompt
followed by a beep.
3. Wait until after the beep completes, then clearly speak
one of the commands
described in this section.
A voice recognition system
prompt can be interrupted while
it is playing by pressing
gon
the steering wheel controls
again.
For example, if the prompt
seems to be taking too long to
finish, press
gagain and the
beep should happen
right away.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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54 Voice Recognition
There are two voice prompt modes
supported:
.Long verbal prompts: The longer
prompts provide more
information regarding the
supported actions.
. Short prompts: The short
prompts provide simple
instructions about what can be
stated.
If a command is not spoken, the
voice recognition system says a
help prompt.
Prompts and Screen Displays
While a voice recognition session is
active, there will be corresponding
options on screens displayed.
Manual interaction in the voice
recognition session is permitted.
Interaction during a voice session
may be completed entirely using
voice commands, or some
selections may expedite a session.
If a selection is made using a
manual control, the dialog will
progress in the same way as if the
selection was made through a voice
command. Once the system is able to complete the task, or the session
is terminated, the voice recognition
dialog stops.
An example of this type of manual
intervention is touching an entry of a
displayed number list instead of
speaking the number associated
with the entry desired.
Canceling Voice Recognition
.
Touch the Home Page. Touching
this icon will terminate a voice
recognition session which was
initiated by touching the icon on
the infotainment display.
. Touch or say “Cancel”or“Exit”
to terminate the voice
recognition session and display
the screen from which voice
recognition was initiated.
. Press
con the steering wheel
controls to terminate the voice
session and show the display
from which voice recognition
was initiated. Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples on the display.
Helpful Hints for Speaking
Commands
Voice recognition can understand
commands that are either naturally
stated in sentence form, or direct
commands that state the application
and the task.
For best results:
.
Listen for the prompt and wait
for the beep before saying a
command or reply.
. Say “Help” or look at the
infotainment display for example
commands.
. Voice recognition prompt can be
interrupted while it is playing by
pressing
gon the steering
wheel controls again.
For example, if the prompt
seems to be taking too long to
finish, to speak the command

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Voice Recognition 55
without waiting for the prompt to
complete, press
gagain and
wait for the beep.
. Speak the command naturally,
not too fast, not too slow. Use
direct commands without a lot of
extra words.
. Usually Phone and Audio
commands can be spoken in a
single command.
For example, “Call David Smith
at work,” “Play” followed by the
artist or song name, or “Tune”
followed by the radio station
number.
. Navigation destinations are too
complex for a single command.
First, state a command that
explains the type of destination
needed, such as I want
directions to an “Address,”
“Navigate to an intersection,”
“I need to find a Place of Interest
or POI,” or“Directions to a
Contact.” The system responds
with requesting more details.
After saying “Place of Interest,”
only major chains are available by name. Chains are businesses
with at least 20 locations. For
other POIs, say the name of a
category like
“Restaurants,”
“Shopping Malls,” or“Hospitals.”
There is no need to memorize
specific command words. Direct
commands might be more clearly
understood by the system. An
example of a direct command would
be “Call 555-1212.” Examples of
these direct commands are
displayed on most of the screens
while a voice session is active.
If “Phone” or“Phone Commands,” is
stated, the system understands that
a phone call is requested and will
respond with questions until enough
details are gathered.
If the phone number has been
saved with a name and a place, the
direct command should include
both, for example “Call David Smith
at work.”
Using Voice Recognition for
List Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list. A selection
can be made by manually selecting
the item, or by speaking the line
number for the item to select.
When a screen contains a list, there
may be options that are available
but not displayed. The list on a
voice recognition screen functions
the same as a list on other screens.
Scrolling or flinging can be used to
help display other entries from
the list.
Manually scrolling or paging the list
on a screen during a voice
recognition session suspends the
current voice recognition event and
plays the prompt “Make your
selection from the list using the
manual controls, press
qBACK or
SBACK on the center stack,
or touch the Back icon on the
infotainment display to try again.”