2020 BUICK ENCLAVE phone

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
106 Instruments and Controls
Clock The time and date for the clock can
be set using the infotainment
system. See “ Time/Date ” in
“ System ” under “ Settings ” in the
infotainment manual.
Power Outlets Power Outlets 12-Volt Direct
Current
The vehicle has two 12-volt outlets
that can be used to plug in electrical
equipment, such as a cell phone or
MP3 player. The power outlets are located:
.
Under the front of the center
console.
.
In the rear cargo area.
Lift the cover to access the outlet
and replace when not in use.
{ WarningPower is always supplied to the
rear cargo power outlet. Do not
leave electrical equipment
plugged in when the vehicle is not
in use because the vehicle could
catch fire and cause injury or
death.
Caution
Leaving electrical equipment
plugged in for an extended period
of time while the ignition is off will
drain the battery. Always unplug
electrical equipment when not in
(Continued) Caution (Continued) use and do not plug in equipment
that exceeds the maximum
15 amp rating.
Certain accessory plugs may not be
compatible with the accessory
power outlet and could overload
vehicle and adapter fuses. If a
problem is experienced, see your
dealer.
When adding electrical equipment,
be sure to follow the proper
installation instructions included with
the equipment. See Add-On
Electrical Equipment 0 246 .
Caution
Hanging heavy equipment from
the power outlet can cause
damage not covered by the
vehicle warranty. The power
outlets are designed for
accessory power plugs only, such
as cell phone charge cords.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Instruments and Controls 107Power Outlet 110V/120V
Alternating Current If equipped with this power outlet it
can be used to plug in electrical
equipment that uses a maximum
limit of 150 watts.
The power outlet is on the rear of
the center console.
An indicator light on the outlet turns
on to show it is in use. The light
comes on when the ignition is on,
equipment requiring less than 150
watts is plugged into the outlet, and
no system fault is detected. The indicator light does not come on
when the ignition is off or if the
equipment is not fully seated into
the outlet.
If equipment is connected using
more than 150 watts or a system
fault is detected, a protection circuit
shuts off the power supply and the
indicator light turns off. To reset the
circuit, unplug the item and plug it
back in or turn the Retained
Accessory Power (RAP) off and
then back on. See Retained
Accessory Power (RAP) 0 186 . The
power restarts when equipment
using 150 watts or less is plugged
into the outlet and a system fault is
not detected.
The power outlet is not designed for
and may not work properly, if the
following are plugged in:
.
Equipment with high initial peak
wattage, such as
compressor-driven refrigerators
and electric power tools
.
Other equipment requiring an
extremely stable power supply,
such as microcomputer-controlled
electric blankets and touch
sensor lamps
.
Medical equipment
Wireless Charging If equipped, the vehicle has wireless
charging in the storage bin at the
front of the floor console. The
system operates at 145 kHz and
wirelessly charges one Qi
compatible smartphone. The power
output of the system is capable of
charging at a rate up to 3 amp
(15W), as requested by the
compatible smartphone. See Radio
Frequency Statement 0 354 .
{ Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical
devices. If you have one, it is
recommended to consult with
your doctor before using the
wireless charging system.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
108 Instruments and Controls The vehicle must be on, in ACC/
ACCESSORY, or Retained
Accessory Power (RAP) must be
active. The wireless charging
feature may not correctly indicate
charging when the vehicle is in RAP.
See Retained Accessory Power
(RAP) 0 186 .
The operating temperature is − 20 °C
( − 4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the smartphone.
{ WarningRemove all objects from the
charging pad before charging
your compatible smartphone.
Objects, such as coins, keys,
rings, paper clips, or cards,
between the smartphone and
charging pad will become very
hot. On the rare occasion that the
charging system does not detect
an object, and the object gets
wedged between the smartphone
and charger, remove the
(Continued) Warning (Continued) smartphone and allow the object
to cool before removing it from
the charging pad, to prevent
burns.
To charge a compatible smartphone:
1. Remove all objects from the
charging pad. The system may
not charge if there are any
objects on the charging pad.
2. Place the smartphone face up
on the charging pad. To maximize the charge rate,
ensure the smartphone is fully
seated and centered in the
holder with nothing under it.
A thick smartphone case may
prevent the wireless charger
from working, or may reduce
the charging performance. See
your dealer for additional
information.
3. The
$ will appear on the
V on
the infotainment display. This
indicates that the smartphone
is properly positioned and
charging. If a smartphone is
placed on the charging pad
and
$ does not display, remove
the smartphone from the pad,
turn it 180 degrees, and wait
three seconds before placing/
aligning the smartphone on the
pad again.
The smartphone may become
warm during charging. This is
normal. In warmer
temperatures, the speed of
charging may be reduced.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
112 Instruments and Controls Cluster Menu There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
h or
k to change between the
cluster applications at the top of the
display. The currently selected
application will be highlighted. Press
l or
g within an application to
scroll through a list of available
application options. Not all
applications will be available on all vehicles. Some may be temporarily
restricted when the vehicle is off or
in ACC/ACCESSORY.
.
Home Page
.
Info App. This is where the
selected Driver Information
Center (DIC) displays can be
viewed. See Driver Information
Center (DIC) (Base Level) 0 130
or
Driver Information Center (DIC)
(Uplevel) 0 133 .
.
Audio
.
Navigation
.
Phone
.
Options
Home
Press
h or
k to select the
Home Page.
The home page is a view of
information that can be turned on or
off by the driver via the Home Page
settings in the Options menu. Audio Press
h or
k to select the Audio
menu. In the Audio menu browse for
music, select from the favorites,
or change the audio source. Use
lor
g to change the station or go to
the next or previous track.
Navigation Press
h or
k to select the Navigation
menu. If there is no active route,
you can resume the last route and
turn the voice prompts on/off.
If there is an active route, press
Vto cancel or resume route guidance
or turn the voice prompts on or off.
Phone
Press
h or
k to select the Phone
menu. In the Phone menu, if there is
no active phone call, view recent
calls, or scroll through contacts.
If there is an active call, mute the
phone or switch to handset
operation.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Instruments and Controls 115Cluster Menu There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
h to access the cluster
applications. Use
l or
g to scroll
through the list of available
applications. Not all applications will
be available on all vehicles. .
Info App. This is where the
selected Driver Information
Center (DIC) displays can be
viewed. See Driver Information
Center (DIC) (Base Level) 0 130
or
Driver Information Center (DIC)
(Uplevel) 0 133 .
.
Audio
.
Phone
.
Navigation
.
Options
Audio
Press
V to select the Audio app,
then press
k to enter the Audio
menu. In the Audio menu browse for
music, select from the favorites,
or change the audio source. Use
lor
g to change the station or go to
the next or previous track.
Phone
Press
V to select the Phone app,
then press
k to enter the Phone
menu. In the Phone menu, if there is
no active phone call, view recent calls, or scroll through contacts.
If there is an active call, mute the
phone or switch to handset
operation.
Navigation
Press
V to select the Navigation
app, then press
k to enter the
Navigation menu. If there is no
active route, you can resume the
last route and turn the voice
prompts on/off. If there is an active
route, press
V to cancel or resume
route guidance or turn the voice
prompts on or off.
Options
Press
V to select the Options app,
then press
k to enter the Options
menu. Use
l or
g to scroll
through items in the Options menu.
Units : Press
k while Units is
displayed to enter the Units menu.
Choose English, Imperial, or metric
units by pressing
V while the

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Infotainment System 155
Infotainment
System Introduction Infotainment . . . . . . . . . . . . . . . . . . 155
Introduction Infotainment See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle ’ s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
166 Driving and Operating .
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.
Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.
Designate a front seat
passenger to handle potential
distractions.
.
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.
Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.
Stop or park the vehicle to tend
to children.
.
Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{ WarningTaking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving Defensive driving means “ always
expect the unexpected. ” The first
step in driving defensively is to wear
the seat belt. See Seat Belts 0 54 .
.
Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready. .
Allow enough following distance
between you and the driver in
front of you.
.
Focus on the task of driving.
Drunk Driving Death and injury associated with
drinking and driving is a global
tragedy.
{ WarningDrinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious — or even
fatal — collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
344 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 344
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 346
Customer Assistance for Text
Telephone (TTY) Users . . . . . 347
Online Owner Center . . . . . . . . . 347
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 347
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 348
Scheduling Service
Appointments . . . . . . . . . . . . . . . 349
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 350
Collision Damage Repair . . . . . 351
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 353
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 354 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 354
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 355
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 355
Cybersecurity . . . . . . . . . . . . . . . . . 356
Event Data Recorders . . . . . . . . 356
OnStar . . . . . . . . . . . . . . . . . . . . . . . 357
Infotainment System . . . . . . . . . . 357 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be