2020 BUICK ENCLAVE ECU

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Vehicle Care 313
{ WarningFans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.
5. Connect one end of the red
positive (+) cable to the
positive (+) terminal on the
discharged battery.
6. Connect the other end of the
red positive (+) cable to the
positive (+) terminal of the good
battery.
7. Connect one end of the black
negative ( – ) cable to the
negative ( – ) terminal of the
good battery.
8. Connect the other end of the
black negative ( – ) cable to the
remote negative ( – ) terminal for
the discharged battery.
9. Start the engine in the vehicle
with the good battery and run
the engine at idle speed for at
least four minutes. 10. Try to start the vehicle that had
the dead battery. If it will not
start after a few tries, it
probably needs service.
CautionIf the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes. Towing the Vehicle CautionIncorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire. Use tire skates or
dollies under any locked wheel/
tire while loading the vehicle. Do
not use a sling type lift to tow the
vehicle. This could damage the
vehicle.
Caution
If the vehicle cannot be shifted
into Neutral (N), do not use the
tow eye to tow the vehicle.
Vehicle damage may occur.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Vehicle Care 315Dinghy Towing
CautionIf the vehicle is towed with all four
wheels on the ground, the
drivetrain components could be
damaged. The repairs would not
be covered by the vehicle
warranty. Do not tow the vehicle
with all four wheels on the
ground.
The vehicle is not designed to be
towed with all four wheels on the
ground. If the vehicle must be towed, a dolly should be used. See
the following information on dolly
towing.
Dolly Towing
Driving onto a Dolly
1. Park the vehicle on level
ground in front of the dolly and
turn the vehicle off.
2. Make sure the parking brake is
released.
3. Press and hold ENGINE
START/STOP with your foot off
the brake for five seconds. 4. Hold the brake pedal and press
the parking brake switch for
15 seconds until the service
parking brake light flashes.
5. While the service parking brake
light is still flashing, remove
your foot from the brake pedal
and release the parking brake
switch.
6. Immediately press and release
the parking brake switch again
while the service park brake
light is still flashing.
7. Start the vehicle and drive onto
the dolly.
8. Place the vehicle in P (Park).
9. Turn off the vehicle.
10. Open the hood.
11. Exit the vehicle and secure the
vehicle onto the dolly.
12. Disconnect the negative ( – )
terminal connector from the
12-volt battery.
13. Close the hood of the vehicle.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
316 Vehicle Care Removing the Vehicle from a Dolly
1. Make sure the vehicle is
secured to the dolly.
2. Open the door and open the
hood of the vehicle.
3. Connect the negative (-)
terminal connector from the
12-volt battery.
4. Press and hold ENGINE
START/STOP with your foot off
the brake for five seconds.
5. Hold the brake pedal and press
the parking brake switch for
five seconds until the parking
brake light flashes.
6. Turn the vehicle off.
7. Unsecure the vehicle and
remove it from the dolly.
8. Do not drive in Service Mode
with the parking brake set Towing the Vehicle from
the Rear CautionTowing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Do not tow the vehicle from the rear.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Vehicle Care 325.
Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
.
Use the floor mat with the
correct side up. Do not turn
it over.
.
Do not place anything on top of
the driver side floor mat.
.
Use only a single floor mat on
the driver side.
.
Do not place one floor mat on
top of another.
Button Retainer Some vehicles have floor mats with
a button-type retainer.
Removing and Replacing the
Floor Mat
1. Pull up on the rear of the mat
to unlock and remove.
2. Reinstall the floor mat by lining
up the floor mat opening over
the carpet retainer and
snapping into position.
3. Make sure the floor mat is
properly secured. Verify the
floor mat does not interfere
with the pedals.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
344 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 344
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 346
Customer Assistance for Text
Telephone (TTY) Users . . . . . 347
Online Owner Center . . . . . . . . . 347
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 347
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 348
Scheduling Service
Appointments . . . . . . . . . . . . . . . 349
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 350
Collision Damage Repair . . . . . 351
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 353
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 354 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 354
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 355
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 355
Cybersecurity . . . . . . . . . . . . . . . . . 356
Event Data Recorders . . . . . . . . 356
OnStar . . . . . . . . . . . . . . . . . . . . . . . 357
Infotainment System . . . . . . . . . . 357 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
348 Customer Information To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready: .
Your name, home address, and
home telephone number
.
Telephone number of your
location
.
Location of the vehicle
.
Model, year, color, and license
plate number of the vehicle
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.
Description of the problem
Coverage Services are provided for the
duration of the vehicle ’ s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
356 Customer Information
Cybersecurity GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect your vehicle to any unknown or
untrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle ’ s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating; .
Whether or not the driver and
passenger safety belts were
buckled/fastened;
.
How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.
How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
358 OnStar
OnStar OnStar Overview OnStar Overview . . . . . . . . . . . . . 358
OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 359
Security . . . . . . . . . . . . . . . . . . . . . . 360
OnStar Additional Information OnStar Additional
Information . . . . . . . . . . . . . . . . . . 360
OnStar Overview
= Voice Command Button
Q Blue OnStar Button
> Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
.
Flashing Green: On a call.
.
Red: Indicates a problem.
.
Off: System is off. Press
Q twice to speak with an OnStar
Advisor.
Press
Q or call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.