2020 BUICK ENCLAVE lock

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Vehicle Care 321Visually check constant velocity joint
boots and axle seals for leaks.
Body Component Lubrication Lubricate all key lock cylinders,
hood hinges, liftgate hinges, and the
steel fuel door hinges, unless the
components are plastic. Applying
silicone grease on weatherstrips
with a clean cloth will make them
last longer, seal better, and not stick
or squeak.
Underbody Maintenance At least twice a year, spring and fall,
use plain water to flush any
corrosive materials from the
underbody. Take care to thoroughly
clean any areas where mud and
other debris can collect.
Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water
can overcome the seals and
contaminate the fluid. Contaminated
fluid will decrease the life of the
transfer case and/or axles and
should be replaced. Sheet Metal Damage If the vehicle is damaged and
requires sheet metal repair or
replacement, make sure the body
repair shop applies anti-corrosion
material to parts repaired or
replaced to restore corrosion
protection.
Original manufacturer replacement
parts will provide the corrosion
protection while maintaining the
vehicle warranty.
Finish Damage Quickly repair minor chips and
scratches with touch-up materials
available from your dealer to avoid
corrosion. Larger areas of finish
damage can be corrected in your
dealer's body and paint shop.
Chemical Paint Spotting
Airborne pollutants can fall upon
and attack painted vehicle surfaces
causing blotchy, ring-shaped
discolorations, and small, irregular
dark spots etched into the paint
surface. See “ Finish Care ”
previously in this section. Interior Care To prevent dirt particle abrasions,
regularly clean the vehicle's interior.
Immediately remove any soils.
Newspapers or dark garments can
transfer color to the vehicle ’ s
interior.
Use a soft bristle brush to remove
dust from knobs and crevices on the
instrument cluster. Using a mild
soap solution, immediately remove
hand lotions, sunscreen, and insect
repellent from all interior surfaces or
permanent damage may result.
Use cleaners specifically designed
for the surfaces being cleaned to
prevent permanent damage. Apply
all cleaners directly to the cleaning
cloth. Do not spray cleaners on any
switches or controls. Remove
cleaners quickly.
Before using cleaners, read and
follow all safety instructions on the
label. While cleaning the interior,
open the doors and windows to get
proper ventilation.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Vehicle Care 325.
Do not use a floor mat if the
vehicle is not equipped with a
floor mat retainer on the driver
side floor.
.
Use the floor mat with the
correct side up. Do not turn
it over.
.
Do not place anything on top of
the driver side floor mat.
.
Use only a single floor mat on
the driver side.
.
Do not place one floor mat on
top of another.
Button Retainer Some vehicles have floor mats with
a button-type retainer.
Removing and Replacing the
Floor Mat
1. Pull up on the rear of the mat
to unlock and remove.
2. Reinstall the floor mat by lining
up the floor mat opening over
the carpet retainer and
snapping into position.
3. Make sure the floor mat is
properly secured. Verify the
floor mat does not interfere
with the pedals.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Service and Maintenance 337
Recommended Fluids, Lubricants, and Parts Recommended Fluids and Lubricants Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant.
See Cooling System 0 258 .
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity
grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 253 .
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in
Canada 89021674) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in
Canada 19353127).
Key Lock Cylinders, Hood and Door
Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or
equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection
requirements.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
348 Customer Information To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready: .
Your name, home address, and
home telephone number
.
Telephone number of your
location
.
Location of the vehicle
.
Model, year, color, and license
plate number of the vehicle
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.
Description of the problem
Coverage Services are provided for the
duration of the vehicle ’ s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Customer Information 349driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery.
.
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws. .
Legal fines.
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles .
Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.
Lock-Out Service: Vehicle
registration is required.
.
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required. Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Customer Information 353repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company. In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information Service Manuals Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature Owner ’ s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’ s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’ s manuals, warranty
manuals, infotainment manuals, and portfolios. Portfolios include an
owner ’ s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday – Friday, 8:00 a.m. – 6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
Customer Information 355
Reporting Safety Defects
to the Canadian
Government If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to: www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau ,
QC J8Z 0A1 Reporting Safety Defects
to General Motors In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-521-7300,
or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232 – 5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-200-28425 or
01-800-466-0818.
In other Central America and
Caribbean Countries, call
52-722-236-0680. Vehicle Data
Recording and
Privacy The vehicle has a number of
computers that record information
about the vehicle ’ s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527524) - 2020 - CRC - 4/10/19
360 OnStar
Security If equipped, OnStar provides these
services:
.
With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.
With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
.
With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle. OnStar Additional
Information In-Vehicle Audio Messages Audio messages may play important
information at the following times:
.
Prior to vehicle purchase.
Press
Q to set up an account.
.
After change in ownership and
at 90 days.
Transferring Service Press
Q to request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends. Reactivation for Subsequent
Owners Press
Q and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
.
See www.onstar.com (U.S.).
.
See www.onstar.ca (Canada).
.
Call TTY 1-877-248-2080.